Experience

Erin Ridge Medical Clinic

• Canada
• Medical Practices
• 1 - 100 Employee

• Business Development Manager

  • Jul 2020 - Present



Ron Hodgson Chevrolet Buick GMC St Albert

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Manager & Customer Service Ambassador

  • Dec 2017 - May 2018

  I worked in conjunction with the fixed operations manager who helps control the back end of fixed operations (parts department and inside the main shop), while I spearheaded a team of four service advisors, one lube bay manager, ten lube bay technicians, and three shuttle drivers. I ensured that all of my staff upheld a set of ethics and values that produced a positive service experience for every customer that visited our department, and I ensured that all applicable staff stayed up to date with their GM manufacturer training and Chris Collins advisor training. The dealer principal and owner had granted me the additional prestigious title of customer service ambassador. Only myself and one other individual in the building (in the sales department) held this title, and we held it with pride. It granted us the ability to be the highest level of liaison between customers and staff when it comes to conflict resolution, creating a positive experience by leading by example, and being a familiar and friendly face & voice for all customers. Show less



Spruce Grove Hyundai

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Manager

  • Jan 2017 - Oct 2017

  I was the Service Manager at Go Auto's Spruce Grove Hyundai. I managed a department of highly trained Hyundai technicians and detailers, and worked with a proficient service advisor and internal advisor to maintain well above average levels of service to customers who own vehicles of all makes and models. I was there for just shy of a year, until I received an offer for a role at a larger domestic store as the assistant manager. I was the Service Manager at Go Auto's Spruce Grove Hyundai. I managed a department of highly trained Hyundai technicians and detailers, and worked with a proficient service advisor and internal advisor to maintain well above average levels of service to customers who own vehicles of all makes and models. I was there for just shy of a year, until I received an offer for a role at a larger domestic store as the assistant manager.