Experience

Talent Village Recruitment

• South Africa
• Staffing and Recruiting
• 1 - 100 Employee

• Account Manager

  • Aug 2016 - Present

  Developing business cases with hiring managers that provide common understanding of the problem the new hire will solve. Facilitating and developing sales pitches with hiring managers in order to market the organisation, its brand and career opportunities to candidates. Writing job specifications in consultation with hiring managers to promote common understanding of the role for all stakeholders concerned. Resourcing top talent using recruitment tools such as Pnet, LinkedIn and various job boards in order to create a robust talent pool for shortlisting and selection. Headhunting candidates from competitors using iterative search methodologies and segmentation approaches in order to resource from selective industry sectors. Qualifying candidates though processes such as telephonic screening and formative assessments in order to narrow down the talent pool selection. Implementing social media marketing campaigns in order to attract talent Conducting Interviews in order to determine if candidates are job and culture fit for the organisation Conducting reference checks on candidates who are likely to made an offer. Conducting credit, criminal and education checks using systems such as MIE and TransUnion. Negotiating offers of employment with candidates and clients Show less



AfroCentric Group

• South Africa
• Health and Human Services
• 700 & Above Employee

• Team Leader Client Services

  • Jul 2012 - Jul 2016

  Outline Medscheme is a subsidiary of the Afrocentric Group. This company outsources their contact centres for Medical Aid Administration purposes. I worked in the Fedhealth Business Unit. My Role as a Team Leader was to coach and develop a team of 15 call centre agents to meet their monthly KPI’s in contribution to the business unit objectives of achieving the service level agreements we had with our clients. Key responsibilities • Ensure the effective orientation of new recruits into the team and the wider organizational structure. • Performance Manage staff to ensure that operational targets are satisfied. • Coordinate, facilitate and attend meetings. • Ensuring Service Levels Agreements are met. • Compile management and operation reports. • Project Planning and Monitoring. • Develop and implement motivational team initiatives. • Manage self-development and performance. • Manage absenteeism and trends. • Interview candidates and assist with recruitment and selection process. • Maintain risk registers. • Coach and develop staff members. • Capacity plan resource volumes for the Contact Centre to ensure service levels are met. • Manage work pools, workflows and back office admin volumes and service levels. • Develop, improve and document all new and existing processes. • Authorize payment functions for staff members. Show less



Ditshaba Management Holdings

• Recruitment Specialist

  • May 2004 - Jun 2012

  Lead Generation and Business development to onboard new clients Regular Clients visits Advertising on various online platforms Ad response handling Cv Screening and selection of candidates Shortlisting of candidates Conducting Interviews with candidates Negotiating offers of employment Lead Generation and Business development to onboard new clients Regular Clients visits Advertising on various online platforms Ad response handling Cv Screening and selection of candidates Shortlisting of candidates Conducting Interviews with candidates Negotiating offers of employment



B2B Workforce Technologies

• United States
• Human Resources Services

• Recruitment Consultant

  • Mar 2003 - Apr 2004

  Lead Generation and Business development to onboard new clients Regular Clients visits Advertising on various online platforms Ad response handling Cv Screening and selection of candidates Shortlisting of candidates Conducting Interviews with candidates Negotiating offers of employment Lead Generation and Business development to onboard new clients Regular Clients visits Advertising on various online platforms Ad response handling Cv Screening and selection of candidates Shortlisting of candidates Conducting Interviews with candidates Negotiating offers of employment