Experience

Corvias

• United States
• Strategic Management Services
• 300 - 400 Employee

• Operations Director - HE

  • Feb 2022 - Oct 2023

  Durham, North Carolina, United States - Create and maintain win-win relationships with key partner, campus, business, and community stakeholders; maintain open dialogue to promote the program and gain support for local initiatives. - Ensure the proper execution of business strategies and company initiatives, including all milestones, measurements, budgets, and deliverables, while ensuring compliance with the company direction and vision. - Proactively review and analyze program financial performance in order to identify… Show more - Create and maintain win-win relationships with key partner, campus, business, and community stakeholders; maintain open dialogue to promote the program and gain support for local initiatives. - Ensure the proper execution of business strategies and company initiatives, including all milestones, measurements, budgets, and deliverables, while ensuring compliance with the company direction and vision. - Proactively review and analyze program financial performance in order to identify challenges and opportunities to improve and maintain the overall financial health of the program; identify and deploy strategies to increase net operating income. - Organize functional groups and team activities to ensure operations are highly productive, resources are appropriately allocated and coordinated, and business goals are met. - Lead the recruitment, hiring, onboarding, and retention of diverse talent who enhance company culture; create accountability and ownership among team members through communication of clear expectations, supervision, and provision of timely performance feedback. - Model the highest standards of property management professionalism; lead the training and development of team members through coaching, motivating, and mentoring on company culture, business goals, financial management, and sound business judgment. - Support the maximization of occupancy and ready inventory through the creation and deployment of strategic plans that demonstrate a solid understanding of the turn management. - Protect and maintain physical assets through the creation and deployment of strategic plans that ensure the appropriate level of repairs and preventative maintenance; partner with cross-functional colleagues on the execution of capital improvement repair and replace projects.

• Resident Manager

  • Jun 2019 - Feb 2022

  Fort Bragg, North Carolina -Oversee the day-to-day resident relations and account management functions and partner with cross-functional colleagues to ensure a positive resident experience. -Oversee the analysis, processing, and reconciling of all housing-related resident financial transactions, identifying variances and resolving discrepancies as needed. -Assumes proactive role in enhancing the resident experience by personally resolving complex or sensitive resident concerns, questions, and requests, and… Show more -Oversee the day-to-day resident relations and account management functions and partner with cross-functional colleagues to ensure a positive resident experience. -Oversee the analysis, processing, and reconciling of all housing-related resident financial transactions, identifying variances and resolving discrepancies as needed. -Assumes proactive role in enhancing the resident experience by personally resolving complex or sensitive resident concerns, questions, and requests, and addressing chronic resident noncompliance with community policies. -Design and deploy resident information and engagement campaigns aimed at increasing resident satisfaction as measured by survey responses and community ranking. -Create accountability and ownership among team members; communicate clear expectations, supervise, and provide timely performance feedback. -Lead the training and development of team members through coaching, motivating, and mentoring on company culture, business goals, sales techniques, and leasing operations. -Develop and maintain win-win relationships with key partner stakeholders, respond to partner requests, and collaborate as necessary to ensure program effectiveness. -Ensures procedures and processes meet business requirements and create a positive experience for prospects and residents. -Assist in the pursuit, identification, and deployment of strategies to increase income, decrease expenses, and add to the overall value of the program.



Pierce Education Properties

• United States
• Real Estate
• 1 - 100 Employee

• Corporate Leasing/Marketing Specialist

  • Feb 2019 - May 2019

  San Diego, California • Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages • Maintain thorough product knowledge of the property and competition • Accurately prepare and have a thorough knowledge of all lease-related paperwork • Monitor and advise rate and leasing specials based on tour velocity and conversion. • Assist with planning and hosting of resident and leasing events • Audit… Show more • Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages • Maintain thorough product knowledge of the property and competition • Accurately prepare and have a thorough knowledge of all lease-related paperwork • Monitor and advise rate and leasing specials based on tour velocity and conversion. • Assist with planning and hosting of resident and leasing events • Audit all lease and renewal files for commission submission to the Executive Director (ED) • Participate in the planning and implementation of marketing plan • Interview candidates for available Leasing & Marketing Director (LMD), Leasing Professional (LP), and Community Assistant (CA)positions and participate in the selection process of new hires by making recommendations to the SVP/National Director • Conduct ongoing training for leasing consultants and property staff • Schedule and manage leasing LPs and CAs while working at the assigned property • Assist the ED in supervising leasing and marketing staff • Prepare weekly and monthly reporting requirements • Responsible for helping property meet budgeted revenues, expenses, and Net Operating Income • Serve as primary LMD of the property in the absence of the LMD Show less



Blue Campus

• Area Manager

  • Jul 2017 - Jan 2019

  - Establishes and coordinates a communication system involving transaction and activities among Property Managers and the Central Office. - Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives; performs performance evaluations on supervised employees; assists Property Managers with site-level employees. Approves all new hires, status changes, and terminations for on-site personnel. - Monitors… Show more - Establishes and coordinates a communication system involving transaction and activities among Property Managers and the Central Office. - Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives; performs performance evaluations on supervised employees; assists Property Managers with site-level employees. Approves all new hires, status changes, and terminations for on-site personnel. - Monitors, assists, and makes recommendations to improve marketing activities; reviews occupancy status; recommends rent schedules. - Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures; approves all exceptions of same. - Resolves resident relation issues. - Inspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency. Conducts periodic inspection of vacant apartments for market-ready condition. - Assists in or develops corrective programs for apartment communities. - Supervises and coordinates preparation of annual operating and capital budgets. Monitors and makes recommendations on budget performance and prepares monthly or quarterly summary report of same. - Reviews and approves expenditures within specified budgetary guidelines. Negotiates and/or evaluates contracts and makes recommendations. - Established/revises property management forms, reports, and manuals including updates, changes, and additions. Show less



Kenney Companies

• United States
• Real Estate
• 1 - 100 Employee

• Senior Property Manager

  • Jan 2016 - Jul 2017

  Raleigh-Durham, North Carolina Area •Successfully manage 1,092 beds in Pembroke, NC, Spartanburg, SC, and Columbus, GA. •Implement marketing, advertising, and leasing strategies to secure prospects from respective universities. •Ensure properties maintain maximum occupancy level, rental rates and customer satisfaction. •Supervise and support property managers. •Report the budget variance of properties to ownership, as required. •Responsible for property management, safety standards, employee and resident… Show more •Successfully manage 1,092 beds in Pembroke, NC, Spartanburg, SC, and Columbus, GA. •Implement marketing, advertising, and leasing strategies to secure prospects from respective universities. •Ensure properties maintain maximum occupancy level, rental rates and customer satisfaction. •Supervise and support property managers. •Report the budget variance of properties to ownership, as required. •Responsible for property management, safety standards, employee and resident liability. •Assist property managers with addressing performance of site operations through action plans. •Hire, coach, supervise and develop site staff. •Travel to assigned properties regularly. •Communicate with staff continuously. •Works closely with Admissions Offices, Offices of Fraternity and Sorority Life, Offices of Student Engagement, Division of Student Affairs, and University Athletics at UNC-Pembroke, USC-Upstate, and Columbus State University.

• Property Manager

  • Sep 2010 - Jan 2016

  Raleigh-Durham, North Carolina Area •Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with property and company policies. Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.). •Prepare annual budgets and income projections. •Successfully managed annual property turn while remaining under allocated budget •Ensure property delinquency remains below 2% during each monthly… Show more •Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with property and company policies. Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.). •Prepare annual budgets and income projections. •Successfully managed annual property turn while remaining under allocated budget •Ensure property delinquency remains below 2% during each monthly reporting period •Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner. •Generate necessary legal action, documents and process in accordance with State and Company guidelines. •Ensure that A/P invoices are submitted to the corporate office for payment. •Utilize marketing strategies to secure prospective residents. •Confirm that leasing staff techniques are effective in securing leases. •Deal with resident concerns and requests to ensure resident satisfaction with management. •Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.). •Ensure efficiency of staff through ongoing training, instruction, counseling and leadership. •Coordinate maintenance schedule and assignments with Maintenance Supervisor. •Provide support to staff to encourage team work and lead as an example in creating a harmonious environment. •Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours. •Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance. •Ensure that all service requests are recorded and communicated appropriately to maintenance.



Edward Rose & Sons

• United States
• Real Estate
• 400 - 500 Employee

• Leasing Consultant

  • Jun 2009 - Sep 2010

  Fayetteville, North Carolina Area •Establish and maintain relationships with diverse clientele including prospective and current residents •Perform daily administrative tasks such as recording, compiling, summarizing, and analyzing property data •Communicate to prospects as well as upper level management via in person, over the telephone and/or in writing •Adhere to all fair housing guidelines and procedures •Prepare and process rental applications, lease packets, renewals and monetary transactions •Conduct… Show more •Establish and maintain relationships with diverse clientele including prospective and current residents •Perform daily administrative tasks such as recording, compiling, summarizing, and analyzing property data •Communicate to prospects as well as upper level management via in person, over the telephone and/or in writing •Adhere to all fair housing guidelines and procedures •Prepare and process rental applications, lease packets, renewals and monetary transactions •Conduct background checks on prospective tenants to verify previous rental, employment, and criminal history Show less



Fayetteville State University

• Higher Education
• 700 & Above Employee

• Assistant Resident Director

  • Jul 2008 - May 2009

  Fayetteville, North Carolina Area •Functions as a resource person, peer counselor, and advisor to hall residents •Developed administratively efficient, comprehensive and responsive student-centered educational programs that positively influenced learning and development. •Aid in the training, supervision, and evaluation of (6) Residential Assistants. •Attend weekly meetings with the Division of Student Affairs to discuss campus situations, promote cooperative activities, and develop/create ideas to increase involvement… Show more •Functions as a resource person, peer counselor, and advisor to hall residents •Developed administratively efficient, comprehensive and responsive student-centered educational programs that positively influenced learning and development. •Aid in the training, supervision, and evaluation of (6) Residential Assistants. •Attend weekly meetings with the Division of Student Affairs to discuss campus situations, promote cooperative activities, and develop/create ideas to increase involvement among students on campus (student retention). •Coordinate and follow through on all records pertaining to the overall maintenance of residence hall as well as maintain inventory. Show less