Experience

Brutiful Games

• United States
• Computer Games
• 1 - 100 Employee

• Producer

  • Sep 2020 - Present

  Pre-screen potential candidates, such as engineers, artists/animators, game designers, product managers and producer candidates, to ensure they have the experience/qualifications studios require. Handle project operations via scrum framework for our titles Planned, scheduled and managed social media pages Write social media copy Planned ad campaign content. Prepared and wrote press releases, ad and storefront copy. Managed project roadmap Worked with team management tools: Leantime HacknPlan Maintained repository of information using Bookstack and Notion Contributed to game content via in-game text, features. Show less



Keywords Studios

• Ireland
• Computer Games
• 700 & Above Employee

• Team Leader

  • Jul 2019 - Apr 2021

  Handled manpower scheduling for the account assigned to. Handled agent and lead development and coaching. Coordinated with client on resolving needs and challenges. Handled customer outreach via email as per client requirements. Customer support team management including ticket processing and assignment, store comment responses and email management. KPI monitoring. Handled daily operations as well as manpower productivity compliance. Handled interviews and the team’s proficiency maintenance Show less



Aiming Global Services, Inc

• Philippines
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Manager

  • Feb 2013 - Feb 2019

  Game lifecycle management. Managed and helped define manpower needs for published titles. Pre-screen candidates, such as engineers, artists/animators, game designers, product managers and producer candidates, to ensure they have the experience/qualifications studios require. Handled in-game and social media event planning and management. Writing SEO GooglePlay and iOS store descriptions, press releases, and in-game text for our titles. English proofreading for translated material for titles published in English speaking territories. Work with QA, Infrastructure and the Development teams to efficiently handle our titles through its entire life cycle. Customer support team management including ticket processing and assignment, store comment responses and email management. Staff coaching and development. KPI monitoring and analysis. Handled interviews for staff hiring Show less



netGames Inc., / Level Up! BPO

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Senior game Support Manager

  • May 2009 - Jan 2013

  Senior Game Support Manager(August 2012 – January 31, 2013) Handled the overall performance tracking of multiple accounts. Accounts supervised: Nexon North America, Nexon Europe, Turner Cartoon Network. Covering operations as well as manpower productivity compliance. Handled client interaction to ensure smooth workflow and information dissemination. Game Support Manager, Nexon North America (November 2009 – August 2012) Managed staffing for the Nexon North American BPO. Work included keeping track of staff numbers, work proficiency and output. Served as a point of communication between the clients and the staff. Handled interviews, sanctions allotment and team proficiency maintenance on behalf of and in line with the client’s needs. Was awarded Employee of the Year for Fiscal year 20010-2011 for exemplary service. Game Support Agent, YNK Interactive(May – November 2009) Provided support for players in-game via events and GM moderated appearances Work included processing email tickets and live chat concerns. Handled hack investigations, in-game event management and planning. Last three months with the account, served as shift lead taking care of team statistics and attendance tracking on top of the GM work. Show less



goFLUENT

• Switzerland
• E-Learning Providers
• 700 & Above Employee

• English Second Language Teacher

  • Oct 2008 - Dec 2008

  Provided conversational English training for European business clients. Gave exams and benchmark notes to further develop learner’s skills. Scheduled lesson plans for individual learners. Provided conversational English training for European business clients. Gave exams and benchmark notes to further develop learner’s skills. Scheduled lesson plans for individual learners.



TELUS International Philippines

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Mar 2006 - Oct 2008

  EA Games Technical Support (E-mail) Provided technical support for e-mail customer concerns regarding EA game titles. Job covers general troubleshooting for both PC and console titles. Was awarded Agent of the Year for Fiscal year 2006-2007 for services rendered. EA Games Technical Support (E-mail) Provided technical support for e-mail customer concerns regarding EA game titles. Job covers general troubleshooting for both PC and console titles. Was awarded Agent of the Year for Fiscal year 2006-2007 for services rendered.



Psicom Publishing Inc.

• NCR - National Capital Region, Philippines

• Staff Writer

  • Jan 2004 - Oct 2008

  Writing topical articles for PSICOM publication titles DC Superheroes and DC Kids. Prose writing for publication title Philippine Ghost Stories Creating and developing comic book story and script for anthology magazine. Writing topical articles for PSICOM publication titles DC Superheroes and DC Kids. Prose writing for publication title Philippine Ghost Stories Creating and developing comic book story and script for anthology magazine.



Lady Luck Digital Entertainment Inc.

• Writer

  • Feb 2004 - Oct 2004

  Work consisted of developing a working plot and script for game cutscenes. Dialogue tree for individual levels. Developing a workable level design based on game plot and premise Website: http://www.ladyluckdigital.com/ Work consisted of developing a working plot and script for game cutscenes. Dialogue tree for individual levels. Developing a workable level design based on game plot and premise Website: http://www.ladyluckdigital.com/



LevelUp! Inc.

• Makati City, Philippines

• Game Master

  • Aug 2003 - Nov 2003

  Supervising and facilitating the Ragnarok in-game community. Maintenance of the GM webpage content. Editing NPC scripts, checking for grammatical errors and general readability. Supervising and facilitating the Ragnarok in-game community. Maintenance of the GM webpage content. Editing NPC scripts, checking for grammatical errors and general readability.



DC Comics

• United States
• Entertainment Providers
• 400 - 500 Employee

• Writer

  • Jan 2000 - Dec 2002

  Publication: Taleweaver Wildstorm Imprint Creative writing, from plot to final working script in comic book format for use in the said medium Publication: Taleweaver Wildstorm Imprint Creative writing, from plot to final working script in comic book format for use in the said medium



Avalon Studios

• NCR - National Capital Region, Philippines

• Flash Animator

  • Jan 1999 - Jan 2000

  Work consisted of transforming hand-drawn images, into workable Flash animation to be used on the web. Developed and designed the Taleweaver trailer for the DC Comics Website. Work consisted of transforming hand-drawn images, into workable Flash animation to be used on the web. Developed and designed the Taleweaver trailer for the DC Comics Website.



Anapolee Advertising Arts Inc.

• NCR - National Capital Region, Philippines

• Head Conceptual Creative Artist

  • Jan 1996 - Jan 2000

  Headed the conceptual art department, in charge of preliminary product art for client presentation before production. Work entailed designing and/or creating corporate identities, promotional materials and indoor/outdoor display modules. Digital design and rendering done exclusively in CorelDRAW, and Adobe Photoshop, Adobe Acrobat PDF file format file handling. Headed the conceptual art department, in charge of preliminary product art for client presentation before production. Work entailed designing and/or creating corporate identities, promotional materials and indoor/outdoor display modules. Digital design and rendering done exclusively in CorelDRAW, and Adobe Photoshop, Adobe Acrobat PDF file format file handling.