Experience

Noviscient

• Investment Management
• 1 - 100 Employee

• Business Process Analyst

  • Jun 2023 - Present

• Intern

  • May 2022 - May 2023



Grab

• Singapore
• Software Development
• 700 & Above Employee

• Sales Support Specialist

  • May 2019 - Aug 2019

  • Documented customer complaints and completed corrective action requests.• Coordinated responses and resources to handle special client requests.• Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.• Helped cultivate and maintain business relationships by professionally handling partner and customer needs.• Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.• Completed monthly sales reports to highlight trends and help with team strategizing.• Collaborated with vendor development and support staff to resolve various issues impacting sales activities.• Usage of Salesforce Show less

• Data Migration

  • Mar 2019 - May 2019

  • Contributed to financial management conversion by performing functionality, capability and system integrity testing prior to launch.• Signing of contracts.• Training restaurants on usage of the new mobile app.• Deploying of new devices to restaurants.



Tanjong Beach Club

• 1 - 100 Employee

• Bartender

  • Nov 2018 - Mar 2019

  • Upsold menu items to customers, driving up per sale revenues and maximizing profits. • Assisted servers with specialty drinks orders by preparing on-demand items without delay. • Kept alcoholic beverages well-stocked and organized to meet expected demands. • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors. • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. Show less