Wholesale & Operations Manager

• Nov 2022 - Present

Senior Associate

• Sep 2021 - Dec 2022

Audit Associate

• Feb 2020 - Sep 2021

Sales Associate

• Jul 2019 - Feb 2020

Delivering a customer experience above else, making sure to be attentive to each individual customer’s needs. Ensuring memorable impressions by delivering knowledge and expertise through product knowledge and imaginative story telling, daring my customers to dream. Except for exceeding sales targets, daily operations implicated buying and order administration in Microsoft Navision, managing and organising the stock as well as delivery of shipments. Delivering a customer experience above else, making sure to be attentive to each individual customer’s needs. Ensuring memorable impressions by delivering knowledge and expertise through product knowledge and imaginative story telling, daring my customers to dream. Except for exceeding sales targets, daily operations implicated buying and order administration in Microsoft Navision, managing and organising the stock as well as delivery of shipments.

Sales Associate

• Apr 2017 - Feb 2020

Sales Associate

• Apr 2017 - Oct 2019

Throughout the three years I was working at Mulberry I developed a profound knowledge of the brand. I therefore held in training and was inducting new staff into their roles as sales associates as well as holding an extensive responsibility of the store. This where I was dealing with everything from orders and communications with head office in England to organising the stock as well as managing the Visual Merchandising. Throughout the three years I was working at Mulberry I developed a profound knowledge of the brand. I therefore held in training and was inducting new staff into their roles as sales associates as well as holding an extensive responsibility of the store. This where I was dealing with everything from orders and communications with head office in England to organising the stock as well as managing the Visual Merchandising.

Deputy Branch Manager

• Sep 2015 - Jan 2017

Subsidiary of Forex Bank AB. X-change specialises in foreign exchange alongside offering banking services and international money transfers. Deputy branch manager with key responsibility over fifteen staff members, five of which I inducted into their role as sales associates. In order to provide excellent customer service, individual sales coaching was performed continuously to motivate staff and therefor increase sales and the customer experience. Accounting, coordinating schedule and managing internal control, emphasising compliance concerning policies and foundational company values in accordance with banking law and operations throughout. Show less

Sales Associate

• Nov 2014 - Apr 2015

With its roots in american ivy league style, Ralph Lauren is one of the world leading designers within women’s as well as menswear. Sales associate in a menswear store with a wide range of merchandise, everything amongst leather goods and fine suiting. The role implicated an extensive responsibility of the store and its operations throughout. Key holder responsible for opening and closing the store. Managing the budgeting and making sure both daily and individual sales targets were met. Managing the banking at the end of the days trading. Inducting new staff members into the role as sales representatives and ambassadors for the Ralph Lauren brand. Always maintaining a professional mannerism and offering our valued clients a shopping experience above else, exceeding the expectations and redefining the meaning of first class customer service. Working closely with the Ralph Lauren Visual Merchandising Team, new visual concepts were continuously being evolved ensuring that the store was presented impeccably, living up to the high standards of Ralph Lauren as a luxury brand. With distinct focus on sales targets, an achievement of higher productivity was met. Successfully exceeded sales targets resulted our store in being the number one in Australia, out of twenty-seven stores. Show less