Senior Information Technology Manager

• Dec 2021 - Present

• Accomplishments, successfully deployed policy’s and procedures within the department regarding onboarding GrubHub / DoorDash / UberEats, Jira Ticketing System, and interdepartmental communications and expectations. • My responsibilities are focused on creating and maintain a highly efficient team while ensure we are able to meet scalability needs, managing and setting proper expectations, maintaining clear lines of communications both internally and externally. This is all being… Show more • Accomplishments, successfully deployed policy’s and procedures within the department regarding onboarding GrubHub / DoorDash / UberEats, Jira Ticketing System, and interdepartmental communications and expectations. • My responsibilities are focused on creating and maintain a highly efficient team while ensure we are able to meet scalability needs, managing and setting proper expectations, maintaining clear lines of communications both internally and externally. This is all being accomplished through a myriad of different software and tools, namely Jira, Power BI, Monday, and Slack. • Responsible for managing and maintain relationships with SICOM (Xenial) / AT&T / Century Link / Granite / Symbits / AppRiver / Lumen / GrubHub / DoorDash / UberEats / Stratacache / among others • Directly reporting to C Level leaders / Stakeholders regarding every day challenges throughout the organization regarding our department, Franchisees, and the field. This includes, though is not limited to, points of failure / risk, chronic problems in the field (and possible solutions), vendor relationships, PCI Compliance, Order Injection Success, IT Budgeting, and many other areas. • Being assertive and resourceful when it comes to researching new technologies and determining value prior to implementation. • Directly responsibly for the management of roughly 100 locations nationwide, including the following brands, Burger King, Popeyes Louisiana Kitchen, Argentina Grill, Basil Thai, Chicken Connection, Kelly’s Cajun Grill, Latin Grill, Suki Hana, Wok A Holic, and Yeung’s Lotus Express. • Directly responsible for bringing the IRMG out of a reactive state, and into a proactive state of support. Show less • Accomplishments, successfully deployed policy’s and procedures within the department regarding onboarding GrubHub / DoorDash / UberEats, Jira Ticketing System, and interdepartmental communications and expectations. • My responsibilities are focused on creating and maintain a highly efficient team while ensure we are able to meet scalability needs, managing and setting proper expectations, maintaining clear lines of communications both internally and externally. This is all being… Show more • Accomplishments, successfully deployed policy’s and procedures within the department regarding onboarding GrubHub / DoorDash / UberEats, Jira Ticketing System, and interdepartmental communications and expectations. • My responsibilities are focused on creating and maintain a highly efficient team while ensure we are able to meet scalability needs, managing and setting proper expectations, maintaining clear lines of communications both internally and externally. This is all being accomplished through a myriad of different software and tools, namely Jira, Power BI, Monday, and Slack. • Responsible for managing and maintain relationships with SICOM (Xenial) / AT&T / Century Link / Granite / Symbits / AppRiver / Lumen / GrubHub / DoorDash / UberEats / Stratacache / among others • Directly reporting to C Level leaders / Stakeholders regarding every day challenges throughout the organization regarding our department, Franchisees, and the field. This includes, though is not limited to, points of failure / risk, chronic problems in the field (and possible solutions), vendor relationships, PCI Compliance, Order Injection Success, IT Budgeting, and many other areas. • Being assertive and resourceful when it comes to researching new technologies and determining value prior to implementation. • Directly responsibly for the management of roughly 100 locations nationwide, including the following brands, Burger King, Popeyes Louisiana Kitchen, Argentina Grill, Basil Thai, Chicken Connection, Kelly’s Cajun Grill, Latin Grill, Suki Hana, Wok A Holic, and Yeung’s Lotus Express. • Directly responsible for bringing the IRMG out of a reactive state, and into a proactive state of support. Show less

IT Project Manager

• Mar 2021 - Dec 2021

IT Project Manager

• Jan 2018 - Mar 2021

• My responsibilities are focused on increasing the efficiency of our IT department as well as Operations, using project management software (Wrike), Business intelligence program (Radar) our ticket system, newly deployed support line, as well as evaluating new IT candidates. They also focused heavily on researching and implementing new POS / ERP / BI systems to further improve our day to day operations. • They extended to increase company efficiency when it came to new deployments and… Show more • My responsibilities are focused on increasing the efficiency of our IT department as well as Operations, using project management software (Wrike), Business intelligence program (Radar) our ticket system, newly deployed support line, as well as evaluating new IT candidates. They also focused heavily on researching and implementing new POS / ERP / BI systems to further improve our day to day operations. • They extended to increase company efficiency when it came to new deployments and saving the company tens of thousands of dollars when deploying new systems through the use of, cost comparison analysis, time management, increasing communication, recommending new hardware as well as software, and increasing reliability as well as transparency by moving forward to a more transparent form of communication. • My duties also extended into closing the gap between IT and Operations in terms of communication, understanding, and time management.

IT Specialist

• Jan 2015 - Jan 2018

• My responsibilities were primarily focused around supporting the existing IT infrastructure across all our current locations. These are included in the following airports, Key West International Airport (EYW), Miami International Airport(MIA), Fort Lauderdale International Airport (FLL), Orlando International Airport (MCO), Hartsfield–Jackson Atlanta International Airport (ATL), and Dulles International Airport (IAD). • They extended to include implementation, maintenance, migration and… Show more • My responsibilities were primarily focused around supporting the existing IT infrastructure across all our current locations. These are included in the following airports, Key West International Airport (EYW), Miami International Airport(MIA), Fort Lauderdale International Airport (FLL), Orlando International Airport (MCO), Hartsfield–Jackson Atlanta International Airport (ATL), and Dulles International Airport (IAD). • They extended to include implementation, maintenance, migration and recommendations of new IT systems for our current as well as newly added concepts within our growing portfolio of locations. • The day to day activities that I preformed within my role included: o Ensuring that our equipment (262 Devices) was well maintained, managed, updated and secure o Lead the Migration for the company to Windows 10 o Designing and implementing the company webpage o Managing third party support technicians during brainstorming sessions as well as troubleshooting sessions o Adding new locations to our current list of databases o Designing and implementing our ticket system o Designing our IT Support line o Being available weekends and holidays o Database management for both our growing list of restaurants (37), and their Business Management software • Lastly I hold badges in MIA, MCO, IAD, and will be securing additional security badges at the other airports listed above.

IT Project Incident Manager

• Mar 2021 - Dec 2021

• My responsibilities are focused on increasing the efficiency between our teams both internal and external by closing their respective gaps, by keeping them updated with the latest technology available. This is being accomplished through the use of Tableau (Data Analysis Tool), Jira (Issue and Project Management/Tracking Tool), Grafana (Monitoring Tool), Managing Vendor Relationships, Enforcing SLA’s (Per Contract), and helping with the centralization effort between our… Show more • My responsibilities are focused on increasing the efficiency between our teams both internal and external by closing their respective gaps, by keeping them updated with the latest technology available. This is being accomplished through the use of Tableau (Data Analysis Tool), Jira (Issue and Project Management/Tracking Tool), Grafana (Monitoring Tool), Managing Vendor Relationships, Enforcing SLA’s (Per Contract), and helping with the centralization effort between our vendors. • Responsible for managing and maintaining relationships with NCR / SICOM / Comcast / NuArx / TrustWave / UberEats / Grubhub / DoorDash / Softek / Xenial / Stratacache / Netsurion / Verifone / Among others • Directly reporting to VP Level users / Stakeholders regarding everyday challenges our organization, and franchisees, are facing in the field. This includes, though is not limited to, vendor relationships, identifying points of failures / risk, assisting with PCI compliance, maintaining near 99% store availability / order injection success, and actively engaging with our support team to help them better triage problems in the field. • Being a reliable pillar for the organization when it comes to any task they provide or need assistance with. • Responsible for the management of our vendor support for nearly 3,000 Popeyes in North America Show less • My responsibilities are focused on increasing the efficiency between our teams both internal and external by closing their respective gaps, by keeping them updated with the latest technology available. This is being accomplished through the use of Tableau (Data Analysis Tool), Jira (Issue and Project Management/Tracking Tool), Grafana (Monitoring Tool), Managing Vendor Relationships, Enforcing SLA’s (Per Contract), and helping with the centralization effort between our… Show more • My responsibilities are focused on increasing the efficiency between our teams both internal and external by closing their respective gaps, by keeping them updated with the latest technology available. This is being accomplished through the use of Tableau (Data Analysis Tool), Jira (Issue and Project Management/Tracking Tool), Grafana (Monitoring Tool), Managing Vendor Relationships, Enforcing SLA’s (Per Contract), and helping with the centralization effort between our vendors. • Responsible for managing and maintaining relationships with NCR / SICOM / Comcast / NuArx / TrustWave / UberEats / Grubhub / DoorDash / Softek / Xenial / Stratacache / Netsurion / Verifone / Among others • Directly reporting to VP Level users / Stakeholders regarding everyday challenges our organization, and franchisees, are facing in the field. This includes, though is not limited to, vendor relationships, identifying points of failures / risk, assisting with PCI compliance, maintaining near 99% store availability / order injection success, and actively engaging with our support team to help them better triage problems in the field. • Being a reliable pillar for the organization when it comes to any task they provide or need assistance with. • Responsible for the management of our vendor support for nearly 3,000 Popeyes in North America Show less

IT Manager

• Jun 2012 - Jan 2015

• Performed maintenance and reparation of vital data files when POS system experienced technical difficulties which impaired the functionality of the retail locations to ensure maximum uptime. • Analyzed IT related failures, and remediated these optimally, which included the following systems: internet, computer, VPN, security cameras and projectors • Accomplished diverse tasks in different areas of the company as analyzing manufacturing labor, accounting, and cost control.

Product Handling Associate

• Jan 2011 - May 2012

• Coordinated efficiently the process of reception of purchase orders and properly allocating the products in numerous retail locations. • Executed the redistribution and transportation of inventory to various retail locations in an optimal way in order to meet high standards of customer demand.

IT & Inventory Analyst

• May 2009 - Dec 2010

• Organized the acquisition and installation of the Company's Information Technology Systems including computers, internet and VPN. • Automatized the monitoring system by Contracting ADT services for installation of security and camera monitoring system. • Implemented the monitoring system and monitored on a daily basis the security camera system to prevent theft. • Coordinated with local law enforcement on two separate occasions providing information on reported thefts… Show more • Organized the acquisition and installation of the Company's Information Technology Systems including computers, internet and VPN. • Automatized the monitoring system by Contracting ADT services for installation of security and camera monitoring system. • Implemented the monitoring system and monitored on a daily basis the security camera system to prevent theft. • Coordinated with local law enforcement on two separate occasions providing information on reported thefts • Coordinated the implementation of the daily sales auditing process which resulted in concrete sales data and significantly reduced shrinkage • Synchronized the process of mapping the existing physical inventory across 3 separate locations which was critical to the establishment of a proper balance sheet • Merged the newly created inventory database into the company’s first POS system. The system manages over 15,000 SKUs and annual sales of $10 Million.