Experience

YMCA of Indiana County

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Water Aerobics instructor

  • Jan 2020 - Present

  Design each class to meet the skill and learning level of all participants. Educate clients through instruction, demonstration, and application of exercise routines. Create an environment that is based on trust and respect through patience, attention to detail, and knowledge. Design each class to meet the skill and learning level of all participants. Educate clients through instruction, demonstration, and application of exercise routines. Create an environment that is based on trust and respect through patience, attention to detail, and knowledge.



Urban Outfitters

• United States
• Apparel & Fashion
• 700 & Above Employee

• Customer Service Representative

  • Sep 2019 - Jun 2020

  Give accurate and appropriate information to answer customers’ questions, troubleshoot issues, and resolve complaints. Collect customer feedback and make process changes to exceed customer satisfaction goals. Answer inbound calls within guidelines/goals established by the client and contact center management. Give accurate and appropriate information to answer customers’ questions, troubleshoot issues, and resolve complaints. Collect customer feedback and make process changes to exceed customer satisfaction goals. Answer inbound calls within guidelines/goals established by the client and contact center management.



Indigo

• Indiana, Pennsylvania, United States

• Customer Service Representative

  • Jun 2016 - Aug 2019

  Interpreted data from the established software system to recognize potential scheduling errors. Managed customer calls effectively and efficiently in a fast paced, demanding dispatch environment. Provided continuous monitoring of clients and drivers to avoid logistical problems and ensure satisfactory results. Interpreted data from the established software system to recognize potential scheduling errors. Managed customer calls effectively and efficiently in a fast paced, demanding dispatch environment. Provided continuous monitoring of clients and drivers to avoid logistical problems and ensure satisfactory results.