Experience

Leoni Cable Inc

• United States
• Manufacturing
• 1 - 100 Employee

• Account Manager

  • Aug 2022 - Present

  • Build and maintain strong, long-lasting customer relationships • Negotiate contracts and agreements to maximize profit • Answer client queries and identify new business opportunities among existing customers • Liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience • Address incoming RFQs (Request for Quote) for completeness and plausibility and delivering competitive quotations • Coordinate annual trade show events Show less



Aptiv

• Ireland
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Account Manager - Advanced Safety & User Experience

  • Dec 2020 - Nov 2021

  Account Manager for Ford and GM Business Units. Managing the day-to-day financial planning and analysis for the Passenger Occupant Detection System. These include quotes to the customer, contract management, price negotiations, forecasting, trend analysis, capacity studies, order tracking and invoicing. Account Manager for Ford and GM Business Units. Managing the day-to-day financial planning and analysis for the Passenger Occupant Detection System. These include quotes to the customer, contract management, price negotiations, forecasting, trend analysis, capacity studies, order tracking and invoicing.



Delphi Technologies

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Aftermarket New Product Launches

  • Jun 2016 - Aug 2020

  I managed the implementation of new product launches, supporting Fuel, Engine, and Steering & Suspension product lines, into the Aftermarket within the automotive industry. Established and built strong working relationships with vendors, cross-functional teams and global key stakeholders to ensure the achievement of cost, contract management, performance targets and on-time delivery of products and services. Over 1000 new parts delivered annually into the automotive aftermarket exceeding growth expectations. Key Contributions: • Boosted market share in the Fuel Pump product line 5% by launching new part SKU's annually into the automotive aftermarket. • Drove the procurement of parts required for engineering change orders and followed through with vendors and quality assurance until new material/part was approved. Advised internal personnel regarding available products, order status and purchasing procedures. • Managed project related tasks, change requests, issues, risks and target due dates enabling successful product launches. • Collaborated across all cross-functional teams (Engineering, Product Development, Sales, Marketing, Supply Chain and Finance) to ensure customers’ needs were communicated effectively. • Trained co-workers to use Salesforce.com. Show less



Takata

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Engineering Support/Document & Quality Control/Project Management

  • Nov 2012 - May 2016

  Hired in 2013 from prior contract role via PKG Engineering; charged with supporting medium to large projects by defining timelines and driving the critical tasks to meet established deadlines. Also, improved processes using Six Sigma techniques. Key Contributions: • Reduced processing time 25% by creating and implementing new, improved process for engineering orders and BOM changes. • Created and updated Microsoft Project timelines to track statistics and milestones for projects and customer meetings. • Created dashboards with KPI's to transform data into actionable insights using advanced Excel skills. process • Key point of contact for proposal development. Collaborated with sales, engineering, finance, product development and legal to ensure all requirements were incorporated. Responsible for all edits, finalizing and coordinating electronic delivery of proposals. Show less



Trillium Professional

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Business Consultant - Contractor

  • May 2012 - Nov 2012

  In this short-term contract role, I delivered consulting support to Chrysler Vehicle Sales, Service, and Marketing and reported directly to Technical Account Manager. I created business process flows for Company Car and Vehicle Re-marketing programs. I also reviewed and edited technical documents and end-user manuals. Key Contributions: • Improved customer call center experience by transforming internal work flows and communication processes; improved customer response time by 20% within 6 weeks. Show less



Leader Dogs for the Blind

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Marketing Analyst

  • 2010 - May 2012

  In this role, I streamlined workflows utilized to processing online applications by eliminating non-value added steps. I also played a key role in the on-boarding process and interviewed, hired, and trained new employees. In this role, I streamlined workflows utilized to processing online applications by eliminating non-value added steps. I also played a key role in the on-boarding process and interviewed, hired, and trained new employees.



N Squared Consulting

• Detroit, Michigan

• Program Manager, GMAC Contract

  • Aug 2007 - Feb 2008

  In this role, I was charged with managing PMO system requirements on contract with GMAC and improving process flows. I documented, analyzed, traced, and prioritized project requirements. I also facilitated meetings to obtain agreed upon requirements, and communicated changes and information to relevant stakeholders. I utilized Six Sigma techniques to improve work processes. Key Contributions: • Facilitated information sharing across boundaries to enable better business insights by implementing new SharePoint repository for content management. • Lead a team of eight people, boosted productivity 25% and reduced costs by utilizing data flow diagrams, improvement and integration techniques, project management consulting, & change management skills to improve work efficiency and effectiveness. Show less



New World Systems, (now Tyler Technologies

• United States
• Software Development
• 1 - 100 Employee

• Business Development Manager

  • 2006 - 2007

  During this time, I promoted sales of software to government and public safety agencies. Key Contributions: • Led efforts to maximize growth and profitability through diligent management of new business development and strategic planning and execution. • Conducted strategic value assessments to define wide cost savings opportunities for clients. During this time, I promoted sales of software to government and public safety agencies. Key Contributions: • Led efforts to maximize growth and profitability through diligent management of new business development and strategic planning and execution. • Conducted strategic value assessments to define wide cost savings opportunities for clients.



CENTURY 21 Town & Country, Shelby Twp., MI

• Real Estate
• 1 - 100 Employee

• Sales & Marketing Consultant

  • Oct 2000 - Dec 2006

  During my early career, I excelled in earning exceptional customer satisfaction ratings with Century 21--with an average score of 98%, and I consistently ranked within the Top 10% of office sales executives. I credit my success to my ability to develop and maintain strong relationships with customers to generate repeat and referral business. Experienced in both residential and commercial real estate. During my early career, I excelled in earning exceptional customer satisfaction ratings with Century 21--with an average score of 98%, and I consistently ranked within the Top 10% of office sales executives. I credit my success to my ability to develop and maintain strong relationships with customers to generate repeat and referral business. Experienced in both residential and commercial real estate.



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Business Development Manager

  • Jun 1999 - Jun 2000

  During this timeframe, I promoted sales of Capgemini's professional services to C-level Executive at General Motors, Ford, and Chrysler. Key Contributions: • Led efforts to maximize growth and profitability through diligent management of new business development and strategic planning and execution. • Established growth plans for 20 accounts and personally managed account calls, presentations, and negotiations with executive-level management. • Closed 125% of quota by building rapport with technical account users and influencing decision-makers. Show less



Electronic Data Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager/Project Manager/Senior Business Analyst

  • 1985 - 1998

  During this timeframe, I delivered business services and systems to C-level Executive at General Motors. Key Contributions: • Liaison between GM, technical developers, and stakeholders to identify system requirements utilizing the SDLC & Agile methodologies. • Partnered with IT team to ensure proper translation of business requirements into software changes. Utilized knowledge of CMMi. • Proven business acumen & technical knowledge to actively communicate complex ideas and lead large scale transformations. Show less