Network & Voice Engineer

• Jul 2021 - Present

- Administer approx. 200 to 300 networks and approx. 650 network devices- Administer over 5000 PC endpoints, excluding other devices- Configure Grandstream and Cisco PBXes; stand up SIP trunks (and occasionally PRI hand-offs / digital trunks) and configure phone registrations and extension information, troubleshoot one way/no audio issues, troubleshoot codec issues- Troubleshoot fax lines, analog phone lines, install/troubleshoot/configure voice gateways and ATAs- Configure Cisco and Ubiquiti routers and switches via CLI and GUI- Configure VLANs, port security, bpduguard, MSTP, DHCP, NAT, ACLs, HSRP, VRRP- Coordinate with vendors and teammates to complete network WAN cutovers for over 75+ sites- Perform WiFi site surveys, troubleshoot WiFi issues, configure and deploy Unifi Access Points and Unifi cloud keys- Implement and ensure availability and integrity of physical network infrastructure, frequently coordinating with vendors and resources to do so (ex.: source cabling, racks for network equipment, ensure correct HVAC specs)- Configure Azure resources such as virtual network gateways, network security gateways, local network gateways and connections- Configure site to site and Azure point to site VPNs- Administer Azure Active Directory, Active Directory, Network Policy Server, create and deploy group policies, create/deploy/troubleshoot RemoteApp and Remote Desktop services- Administer Miradore, Apple Business Manager, Intune, and IBM MaaS360 MDMs (mobile device management)- Receive/triage escalations from Help Desk- Administration for Microsoft 365 Word/PowerPoint/Excel, SharePoint, Outlook, Exchange, OneDrive; email troubleshooting and forwarding, MFA policies, conditional access policies

Help Desk Associate

• Jun 2020 - Jul 2021

IT Desk Administrator

• Oct 2019 - May 2020

• 71% decrease in average amount of tickets in queue • Spear-headed the deployment of Windows 10 to approximately 300 desktops and laptops. • Configured and deployed Yealink VoIP phones provisioned by the 3CX PBX system. • Used the GLPI ticketing system for ticket categorization and assignment of duties. • Administered the Infotrak ERP software: created users, groups, assigned permissions, and maintained SOX compliance. • Utilized Active Directory for password resets, account unlocks, assignment of permissions to AD groups, and Exchange email inbox creation. • Requested service for and deployed printers and scanners. • Purchased, administered, and installed software in the Adobe and Autodesk suites.