COO

• Feb 2019 - Present

Salesforce Marketing Cloud Architect

• Feb 2019 - Jan 2020

Salesforce Marketing Cloud Practice Lead

• Jan 2017 - Jan 2019

Salesforce Marketing Cloud Practice Lead

• Jun 2016 - Jan 2017

Responsible for all Salesforce Marketing Cloud related activity at Celerity Information Services

Salesforce Marketing Cloud Consultant

• Oct 2014 - Jun 2016

Email Project Manager

• Dec 2013 - Sep 2014

As an Email Project Manager I am responsible for leading communication with new & prospective e-CRM clients; liaising with partners and internal teams, scoping, defining and documenting business and technical requirements for a range of projects such as: - Email platform migrations. - Database, website and third party platform integration. - Automated lifecycle trigger programmes. - Email template development. - Preference centre development. I work closely with the head of e-CRM to support consultation with existing clients and internal client service teams on programme development and optimisation initiatives, based on sound technical knowledge and marketing best practice. I liaise with clients, partners and internal teams to produce business cases, cost proposals and development schedules which support the initiation of new projects. acting as the primary point of contact for clients throughout the project delivery process, advising internal stakeholders on progress of new client migrations, identifying potential issues and putting forward recommended solutions. Show less

Marketing Campaign Manager

• Jun 2013 - Dec 2013

Campaign Manager Campaign Manager

Campaign Manager

• Jan 2012 - Jun 2013

As a Campaign Manager I work within the ExactTarget Services team, managing email campaigns. I'm the primary point of client interaction, responsible for all non-technical client communication. Accountable for campaigns executed on behalf of the client. As a Campaign Manager I work within the ExactTarget Services team, managing email campaigns. I'm the primary point of client interaction, responsible for all non-technical client communication. Accountable for campaigns executed on behalf of the client.

Campaign Manager

• Apr 2011 - Jan 2012

Duties:- Account management responsibilities. Currently managing UK and International clients.- Manage email marketing campaigns from brief to broadcast.- Manage email marketing projects (welcome strategies, triggered emails, multivariable testing) from brief to delivery.- Managing email automation projects, dynamic template construction and consultancy.- Technical sales demonstration and support.- UK client training for all new accounts.- Broadcasting for all UK fully managed accounts at MailPerformance UK. Show less

Client Services Executive

• Dec 2009 - Jan 2012

Duties:- Manage email marketing campaigns from brief to broadcast.- Manage email marketing projects (welcome strategies, triggered emails, multivariable testing) from brief to delivery.- Managing email automation projects, dynamic template construction and consultancy support.

Web designer

• Sep 2007 - Sep 2009

- Content transfers.- Addressing technical issues related to IS website transition. - Maintenance and improvement of Information Services, IT services and the Templeman library site at the University of Kent.- Generating graphic assets for user interface elements and banners.- Liaising with project managers and library staff toward developing new structures for Information services websites. - Quality assurance checks.

Web designer / Programmer

• Feb 2007 - Aug 2007

- Provide technical support to clients.- Content management.- Content Transfers.- Fixing bugs and general site maintenance.Whilst in this post I guided clients with improved template installations and the use of snippets for Dreamweaver and contribute.