Experience

Washington Hospital Healthcare System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Desktop Support Technician

  • Jul 2009 - Present

  Tier I/II level desktop support with user problems ranging from printers, to internet, network, e-mail and application based problems with call center, ticket making and project responsibilities.



Stanford Hospital and Clinics

• Dektop Analyst

  • Feb 2007 - Aug 2008

  Worked on project requests ranging from 1-30 pieces of equipment such as new printer, PC, Laptop, and other PC related peripherals. Installation/support of software/hardware to over four thousand employees in a 10 man support team for projects and requests. Supported Incidents and other departments in the IT group at the Hospital when they were short on people such as incident resolution, software/hardware compatibility issues/problems, new vendor hardware/software testing, and… Show more Worked on project requests ranging from 1-30 pieces of equipment such as new printer, PC, Laptop, and other PC related peripherals. Installation/support of software/hardware to over four thousand employees in a 10 man support team for projects and requests. Supported Incidents and other departments in the IT group at the Hospital when they were short on people such as incident resolution, software/hardware compatibility issues/problems, new vendor hardware/software testing, and security problems. Show less