Experience

Audubon Area Community Services

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Driver

  • Jul 2020 - Present

  Transport non-emergency medical clients to appointments. • Assisting Medicaid clients on and off vehicle, while performing door to door service. Transport non-emergency medical clients to appointments. • Assisting Medicaid clients on and off vehicle, while performing door to door service.



Ward Auto Group

• Metropolis, Illinois

• Product Specialist

  • Apr 2019 - Aug 2019

  *Exhibit consultative selling skills. Assist customers in selecting a vehicle by asking questions and listening carefully to their responses. *Continuously develop product and sales acumen to become the vehicle authority. Know the in’s and the out’s of product offerings, optional packages, and the latest technologies. *Perform high-quality, professional demonstrations of new/used vehicles. *Follow-up with buyers to ensure successful referral business. *Learn to overcome objections and thrive within sales situations Show less



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality Assurance Specialist

  • Nov 2016 - Apr 2019

  *Score inbound and outbound support calls by objectively measuring skills in use of scripts, product knowledge, and service ability, greeting, diction, listening, etiquette, objection handling, efficiency and courteous close of call. *Identify error trends and assist with coordinating and educating staff for monthly re-training sessions including participating in one-on-one reviews with Customer Service Representatives and unit supervisor. *Facilitate periodic calibration sessions with the call center and other areas of operations to ensure consistency in the evaluation process Show less



Railcrew Xpress

• Truck Transportation
• 300 - 400 Employee

• Lead Driver

  • Jun 2015 - Oct 2016

  *Performs a complete pre-trip inspection of the vehicle assigned by dispatch at the beginning of a trip or shift, or any replacement vehicle issued during the duration of trip or shift. *Keeps the vehicle inside and out in a condition of cleanliness acceptable to RCX standards. *Monitors and ensures the cleanliness of van assigned to trip/shift as needed. *Performs a complete pre-trip inspection of the vehicle assigned by dispatch at the beginning of a trip or shift, or any replacement vehicle issued during the duration of trip or shift. *Keeps the vehicle inside and out in a condition of cleanliness acceptable to RCX standards. *Monitors and ensures the cleanliness of van assigned to trip/shift as needed.



Solera | LYNX Services

• United States
• Insurance
• 100 - 200 Employee

• Customer Service Representative

  • Jul 2013 - Apr 2015

  *Use a customer-focused, needs-based review process to educate customers about their claim. *Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued. *Engaging in active listening with callers, confirm or clarify information and manage the call according to training. *Accurately enter customer and claim information into system database. *Maintain a strong work ethic with a total commitment to success each and every day. Show less