Experience

WikiFX

• China
• Financial Services
• 100 - 200 Employee

• Account Manager

  • Nov 2019 - Present

  WikiFX is an international forex media, we offers comprehensive evaluation of every broker with front technology and authorized data on the basis of the value of license, regulation level, software quality, risk-control ability and business strength. Our spread way is both PC and APP, more than half forex investors download our app in China, so we have the top flow in China and Asia. WikiFX is an international forex media, we offers comprehensive evaluation of every broker with front technology and authorized data on the basis of the value of license, regulation level, software quality, risk-control ability and business strength. Our spread way is both PC and APP, more than half forex investors download our app in China, so we have the top flow in China and Asia.



BEIFENG TRADING

• Shang Hai

• Brand Manager

  • Dec 2016 - Oct 2019



Singtel

• Singapore
• Telecommunications
• 700 & Above Employee

• Customer Resolution Officer

  • Jun 2015 - Aug 2016

  New challenges New responsibilities!

• Customer Resolution Officer

  • Jun 2015 - Jul 2016

  • Resolve mobile issues or problems by calling back and clarifying customer’s complaint, identifying the issues and following up accordingly until issues are resolved.• Liaised with different stakeholders to provide the best solutions for customers and provided each customer with the best service experience.• Working closely with team members on different projects and analyzing the issues from customers and brainstorming for the best solutions.• Assisted manager to negotiate on other departments' enquiries and provide best solution whenever needed.• Recorded different case details for trainers to provide the best training experience for new hirers.• Attended various activities to create harmonious relationship within the department. Show less

• Customer Care Officer

  • Aug 2010 - Jul 2015

  • Handle Customers Service Hotline: Customer Retention Department. • Proactively promote SingTel products and services and advise customers on how to maximize the value of their dollar. • Assisted team leader to negotiate with other department enquiries and provide best solution whenever needed.• Volunteered for ad-hoc projects such as the design of post of solution plus campaign, inbound and outbound project for customers multi-line discount • Active involvement in the following activities; such as offering mentorship, translating English to Chinese for Positive language and also IPA (installment payment assistant) application form, assisting team leader to call back customer as senior staff when customer requested. Show less



Polar puffs&cakes

• 29 Woodlands Industrial Park E1#04-03 North Tech Lobby 1 Singapore (757716)

• Assistant Supervisor

  • Aug 2008 - Aug 2010

  • Managed all outlet operation, which included administration, staff discipline, outlet inventories, and operation cost, coordination & execution of promotions and marketing activities. • Managed to open a new outlet and trained new colleagues on the go as an assistant supervisor in North Point shop. Facing fierce competition from various food shops, we succeeded in hitting our sales target over around 30% and becoming the pioneering key players of other outlets. Got recommendation to work in SingTel due to excellent work performance. • Processed from Trainee to Assistant Supervisor with excellent sales achievement and also better relationship with customer and staff, it was a journey towards customer service champion and responsibility of company sales and leadership of the whole team. Show less