IT Technician

• May 2021 - Present

Technical System Specialist

• Dec 2018 - May 2021

3rd line IT Support Engineer

• Apr 2017 - Nov 2018

IT Infrastructure Engineer

• Apr 2016 - Apr 2017

* Install, Configure & Maintain Cisco Network Infrastructure* Install, Configure & Maintain HP,Dell , IBM Servers* Install, Configure & Maintain Storage Devices Such as Netapp, HP SAN, Synology SAN* Install, Configure & Maintain Windows Server 2008 & Windows Server 2012 Roles and Features* Install, Configure & Maintain Windows 7 and Windows 10 Client operating systems* Install, Configure & Maintain Trend Micro Officescan* Install, Configure & Maintain VMware ESXi 5 and 6 Clusters* Configure & Maintain Microsoft Exchange 2010* Install, Configure & Maintain Barracuda Web Filter* Install, Configure & Maintain Barracuda Spam Firewall* Manage IT Infrastructure and UPS Projects

Technical Support Engineer

• Sep 2013 - Apr 2016

- Support and maintain Backups- Support SharePoint 2010- Support 250 onsite users- Support VMware ESXi Servers- Support Cisco Network Devices & Firewalls- Support HP , IBM and Dell Servers- Support Exchange 2010 Server

Technical Support Engineer

• May 2013 - Jun 2013

• I have been working for Onebyte LTD as a technical Support Engineer supporting customers on a Hosted Exchange 2007/2010 platform, alongside Citrix Virtual Desktops and Terminal Server 2008 Sessions, Kaspersky Antivirus management and Various Printers and Network appliances.• We provided services that involved Cisco Router Setup and Management, Shorewall Firewall Deployments, HP Switch deployment, email and domain account management as well as supporting Cisco VOIP phones on Voicenet M6 platform.• I was responsible for supporting everything from Mobile devices to Mail servers, Terminal Servers and peripherals.

Technical Consultant

• Feb 2012 - Feb 2013

I have been working for Sysec LTD as part of a team of Technical Consultants and supporting and implementing various products such as Mcafee Host Intrustion Prevention , Data Loss Prevention, ePolicy Orchestrator, Virusan Enterprise, Mcafee Move, Mcafee Endpoint Encryption, Mcafee Vulnerability Manager and Active Identity solutions.I also work as part of a large team to support the in-house infrastructure of Windows 2008, 2003 and Windows 7, Microsoft Exchange 2007, Blackberry Enterprise Server and Sage Saleslogix CRM. I have solely Designed, Implemented and maintained an Internal Backupexec solution that back’s up every server to a VMware server as well as NAS storage and Tape therefore reducing downtime. Duties: Half of my time was spent on Enterprise customer sites performing project tasks from Planning, Design and Implementing Mcafee ePO, Virusscan, MVM (Foundstone), Mcafee Move, Mcafee Endpoint Encryption (Safeboot) and Mcafee Device Control (DLP). This also contained some liaising with other Vendor teams on customer sites therefore allowing me to support the Network Security Posture as a whole and giving me the formiliarity with Microsoft and Symantec Anti-virus solutions as well. Other Duties: When I was office based, I Designed and maintained the In house Sysec Infrastructure and support all the staff on the in house systems and the Astaro and Watchguard appliances. Addittional Duties: I was also responsible for Designing, Deploying and Maintaining the Mcafee Security Posture for Whsmith and RSM2000.

Technical Analyst

• Jul 2011 - Jan 2012

I have been working on a contract basis for CB Richard Ellis as a Technical Analyst and Deskside Engineer. I took calls and emails daily as well as walk in visits from Various sites across the globe that requires Technical assistance around MS Exchange, Active Directory, Citrix Xenapp, VMware VDI with PCOIP monitors and View Clients on Ubuntu and Windows, Novel, BES (Blackberry) issues and various other hardware and software faults such as Mcafee, Microsoft Office and Internal Web Based applications and Lexmark and Xerox printers.I was also dedicated and assigned to look after the Needs of approx 96 VIP users that requires priority over others.

Technical Desktop Rollout Engineer

• Apr 2011 - May 2011

I was working on a contract for the Norfolk and Waveney Mental Health Trust as a Technical Desktop Rollout Engineer. My role included setting up new desktop machines and setting up windows XP ready made images , Re-imaging OLD machines, connecting fibre optic and CAT5 connection for new and existing machines, Patching the cabling between the newly setup servers, removing old links with old domains, and setting up printers with pin functionality. I was working on a contract for the Norfolk and Waveney Mental Health Trust as a Technical Desktop Rollout Engineer. My role included setting up new desktop machines and setting up windows XP ready made images , Re-imaging OLD machines, connecting fibre optic and CAT5 connection for new and existing machines, Patching the cabling between the newly setup servers, removing old links with old domains, and setting up printers with pin functionality.

BT Business Support Advisor

• Oct 2010 - Dec 2010

I was working for BT in Norwich, supporting business ISDN, PSTN, ADSL lines.I Completed diagnostics and completed line tests on the customers line, raised faults where needed and arranged engineers to be sent out to the correct location I was working for BT in Norwich, supporting business ISDN, PSTN, ADSL lines.I Completed diagnostics and completed line tests on the customers line, raised faults where needed and arranged engineers to be sent out to the correct location

Technical Support Analyst

• Jun 2010 - Aug 2010

● I was contracting for Justin Craig Education as a Technical Support Analyst (Helpdesk level 2-3), and I provided all round desktop support on site and remotely on windows xp, 2003, vista, 2008, windows 7. ● I also provided virtual and remote support and I have set up a new secure Cisco VPN environment based on windows 2008 platform and migration from windows 2003.● I was working solely on the new environment setup within the small 10 staff company, while the other IT person was departing. ● I dealt daily with Microsoft exchange 2003 & 2007 and windows platforms, Backup maintenance online backup/backup exec, user maintenance in Active Directory, Mailbox management, Ms Office Word, Outlook, Excel 2003/2007 application support to users as well as Antivirus and network security Monitoring and maintenance, IIS setup and maintenance on the new Windows 2008 Hosted platform as well as windows 2003 to 2008 Synchronization. ● I was contracted to perform additional scripting around the Windows 2008 platform and test a new setup of Windows 2008 on a Virtual Environment using VMware prior to deployment. All active directory services and facilities was tested on the virtual environment prior to the Migration completion from windows 2003.● I had to move the customer database from MySQL to MSSQL 2005 and import the data into the new database setup by the third party vendor.Some of the requests that arose were: Can you please setup a new user or setup a new printer, whilst focusing on the setup of the new Cisco firewall and VPN as well as the new Windows 2008 Domain and Users.

Tier 1 Support Engineer

• Sep 2008 - Oct 2009

I have worked with Questionmark computing as a Tier1 support engineer supportingThe list of E-learning and examinations software packages via phone and email ticket systemFrom home. My role is to support and report on any fault with the products and help our customers to get the best out of there examination softwareI support IIS, Windows 2003/2008/XP/Vista/Windows 7, Office 2007/2003, MS Exchange, SQL 2005/2008 and Oracle 9, 10 & 11 ● I was responsible daily for email and telephone issue logging of estimating up to 15 issues per day and then attempting replication and thereafter working towards a resolution or logging this issue with the development team and communication updates to the customer.● The customer base size varied up to 10 000+ users● Remote connections would be established if the customer is unable to follow the instructions given for the solution and a hotfix is not required.● This remotely (working from home) role was (level 2-3) Helpdesk and maintenance support on the variety of operating systems and in-house products.

Tier 1 Technical Support Engineer

• 2006 - 2008

● I have worked for Mcafee as a Technical Support Engineer ( level 1), and I provided all round desktop/Server support for Mcafee security and data encryption software on Telephone and remotely on windows xp, 2003, vista for customer sizing up to 25 000 users.. ● I worked UK hours on a 24/7 support line taking calls estimating 18-25 calls per day from customers with a range of Mcafee software/Hardware issues ranging from 2minutes to 2 days+. These issues would either be resolved by remote connection, Telephone or email instructions to customers or potentially hotfix releases.● I had to escalate any cases that could not be resolved, to the Level 2 team, and the unresolved cases ranged around 25% due to hotfixes required or issues requires more in-depth replications that time was not available to tier 1 due to high call volume.● I was required on a daily basis to take calls from customers to resolve issues, and attempt replication as well as setup virtual environments for future product release testing.● I dealt daily with Microsoft exchange 2003 & 2007 Conflicts and exclusions and tweaking to work with the Mcafee mail filtering products such as Groupshield. Mcafee Antivirus also integrated with Office 2003/2007 application and therefore required some support to users as well as Antivirus and network security Monitoring and maintenance. ● My tasks within Mcafee ranged by liaising with Sales and Consultancy teams from time to time to provide additional planning and implementations for customers based on their overall security requirements. This also included health checks and potential sales leads and recommendations.