Experience

CCSI

• 1 - 100 Employee

• Managing Director

  • Jul 2016 - Present



One Hundred Services Inc.

• Makati City, Philippines

• Operations Manager

  • Apr 2014 - Present

  Oversee day-to-day Operations doing US Yellow Pages. Oversee day-to-day Operations doing US Yellow Pages.



Local Government Unit, Antipolo City

• City of Antipolo

• Private Secretary

  • Aug 2013 - Present

  Research, draft City Resolutions & Ordinances in lieu of Local Laws & National Laws. Assist the Majority Floor Leader of the Council in research and documentations to passing an Ordinance/Resolution. Assist constituents with regard to issues that concerns Urban Development, Education, Agriculture, Land Utilization Housing and Settlement. Initiates programs in coordination with different committees. Research, draft City Resolutions & Ordinances in lieu of Local Laws & National Laws. Assist the Majority Floor Leader of the Council in research and documentations to passing an Ordinance/Resolution. Assist constituents with regard to issues that concerns Urban Development, Education, Agriculture, Land Utilization Housing and Settlement. Initiates programs in coordination with different committees.



Cyan Services Corporation

• Makati Philippines

• Managing Director

  • Mar 2015 - Jun 2016



Teleperformance Philippines

• Philippines

• Contact Center Manager

  • May 2002 - May 2013

  Managed Operations of 250++ seats with multiple LOB (Line of Business) both Inbound Customer Care/Service & Outbound projects , Heads Training and QA. High participation on Client Servicing and Account Management. Responsible for the day-to-day activity in Operations, Performance Management and Project profitability. Worked in a Senior Management capacity.Reports directly to the President. Managed Operations of 250++ seats with multiple LOB (Line of Business) both Inbound Customer Care/Service & Outbound projects , Heads Training and QA. High participation on Client Servicing and Account Management. Responsible for the day-to-day activity in Operations, Performance Management and Project profitability. Worked in a Senior Management capacity.Reports directly to the President.



Teleperformance Vietnam

• Director for Outbound Sales

  • May 2010 - Nov 2010

  The role evolves in day-to-day operations. Project management and client servicing is largely part of the job. Implementations of strategies and result analysis is a daily task. Motivating team members is a major concentration. The role evolves in day-to-day operations. Project management and client servicing is largely part of the job. Implementations of strategies and result analysis is a daily task. Motivating team members is a major concentration.



Tele Center Pvt. Ltd.

• Singapore

• Operations Supervisor

  • Dec 2000 - Jan 2002

  Manages Inbound/Outbound projects. Customer Care, Telesales,market researsch surveys etc. Manages Inbound/Outbound projects. Customer Care, Telesales,market researsch surveys etc.



Smart Communications, Inc.

• Philippines
• Telecommunications
• 700 & Above Employee

• Operations Supervisor

  • May 2000 - Nov 2000

  Overseeing the day-to-day operations in a customer care environment. Evaluates and motivates staff to address attrition and performance. Attends to escalated customer complaints verbally and in writing. Overseeing the day-to-day operations in a customer care environment. Evaluates and motivates staff to address attrition and performance. Attends to escalated customer complaints verbally and in writing.



Easycall Communications Philippines

• Operations Supervisor

  • Sep 1994 - Jan 2000

  Managed Call Handling Specialists of about 80. Ensuring calls are answered and message was processed within the parameters set. Managed Call Handling Specialists of about 80. Ensuring calls are answered and message was processed within the parameters set.