Information Technology Client Support Manager

• May 2020 - Present

Information Technology Solutions Specialist

• Oct 2017 - May 2020

ICT Manager

• Mar 2001 - May 2020

 Ensure the delivery of an effective level of IT functions to all customers of Interact Australia.  Ensure the effective management and provision of all IT functions to facilitate technology solutions that satisfy Interact Australia’s business requirements.  Effectively manage the delivery of IT services provided to Interact Australia by external support providers.  Manage the provision of advice and direction on IT Technical issues including operational policy and procedures.  Lead and undertake major IT projects of critical importance including the development and implementation of systems and processes.  Planning, scheduling and implementing hardware and software maintenance requirements and upgrades Develop capacity planning and the formulation of relevant standards, procedures and guidelines Assisting users to make optimal use of computer resources, developing their applications and planning for future computer requirements Investigating available equipment and software and recommending appropriate acquisition to users, including capacity planning for network upgrades Helpdesk support to rectifying problems generated via request Preparing and verifying daily backups Overseeing the installation/relocation of any terminals, printers, communications equipment as requested by users on a timely basis Providing consultation and support to users to ensure quality outcomes Undertaking special assignments and projects Liaising with all Senior Management and Department Heads to ensure quality communication and best practice facilitation Provide statistical information and reports to the Senior Management as required Prepare and present annual and monthly forecasts (budgets) in a timely manner as required Ensure effective cost control Adhere to the Marketing, Sales, Service, Human Resources Management, Operational and Cost Control strategies and standards Maintain and advise Divisional Managers on software issues Maintain and devel

Systems Administrator

• Mar 2000 - Aug 2001

Level 1,2 and 3 support, Migration of OS systems to approximately 3000 desktop computers and 20 servers. Help Desk Support, Customer Support

Systems Administrator

• Nov 1999 - Dec 2000

Responsible in support of approx 300 staff in terms of:Level 1,2 and 3 reactive supportProvide System AdministrationBackup and restoration of mediaProvide Desktop Support and Hardware upgrades

Desktop / Systems Admin Rollout Team

• Jan 1998 - 1999

Desktop Support - Application installations. Installations and implementation of over 5000 staff computers and servers. Migration from NT4 to Win 2000 OS system. Helpdesk support.