Experience

Tietokeskus

• Finland
• Information Technology & Services
• 100 - 200 Employee

• IT Specialist

  • Feb 2023 - Present



Rainmaker - Mahdollisuus menestyä

• Finland
• Staffing and Recruiting
• 100 - 200 Employee

• Information Technology Support Specialist

  • Jul 2020 - Feb 2023

  Telia B2C Technical support first line for consumer customers. Technical help for ISP products and everyday IT problems with between Windows computers and TV's all the way to smart blenders and AC units. Mostly via phone Creating tickets and work orders to 2nd line. B2B M365 User management with licenses and passwords. Instructor and a mentor to newcomers. Trainer to old stagers. Back office work, customer reclamations, NPS and compensations. Callbacks to customers… Show more Telia B2C Technical support first line for consumer customers. Technical help for ISP products and everyday IT problems with between Windows computers and TV's all the way to smart blenders and AC units. Mostly via phone Creating tickets and work orders to 2nd line. B2B M365 User management with licenses and passwords. Instructor and a mentor to newcomers. Trainer to old stagers. Back office work, customer reclamations, NPS and compensations. Callbacks to customers and messaging via email. Active informant between several different organisations. Show less Telia B2C Technical support first line for consumer customers. Technical help for ISP products and everyday IT problems with between Windows computers and TV's all the way to smart blenders and AC units. Mostly via phone Creating tickets and work orders to 2nd line. B2B M365 User management with licenses and passwords. Instructor and a mentor to newcomers. Trainer to old stagers. Back office work, customer reclamations, NPS and compensations. Callbacks to customers… Show more Telia B2C Technical support first line for consumer customers. Technical help for ISP products and everyday IT problems with between Windows computers and TV's all the way to smart blenders and AC units. Mostly via phone Creating tickets and work orders to 2nd line. B2B M365 User management with licenses and passwords. Instructor and a mentor to newcomers. Trainer to old stagers. Back office work, customer reclamations, NPS and compensations. Callbacks to customers and messaging via email. Active informant between several different organisations. Show less