Chatteris Native English Teacher

• Jan 2019 - Present

I am currently teaching at Baptist Lui Ming Choi primary school in Sha Tin. My responsibilities include:• Planning and teaching lessons.• Improving the English language environment at the school by organizing and running English speaking events and activities. • Assisting with extra curricular activities such as choral speaking and supplementary English lessons.• Marking assessments and homework. I previously worked at the Hong Kong Design Institute where my duties included:• Planning and teaching workshops and lessons.• Assisting students with homework and projects.• Organizing and helping to run English language-based events.

English Language Teacher

• Jun 2019 - Jul 2019

I worked for Regent language school over the summer of 2019. My duties included:• Planning and teaching lessons to groups of adults and teenagers.• Planning and teaching lessons to individual students. • Coaching and advising students on what they could do outside the classroom to improve their English.• Administering and marking weekly tests and written homework.

Administration Assistant (Temporary Staffing Service)

• Oct 2018 - Dec 2018

Worked mainly at the Chemistry Research Laboratory doing a variety of administrative tasks such as:• Answering e-mails/phone calls• Sending and receiving couriered parcels • Monitoring building alarms • Booking transport

Volunteer Worker

• Jul 2018 - Aug 2018

I worked five hours a day, five days a week at this hostel in return for free accommodation. My duties included:• Preparing and helping to serve breakfast • Working on the reception desk during the night and assisting late check ins • Cleaning/Checking rooms• Showing guests round the hostel and helping them with any questions or inquiries they had

Residence Receptionist

• Apr 2017 - May 2018

This job mainly involved interacting with residents and potential residents by e-mail, phone and face to face and advising them on procedures for moving out, moving in and assisting them with any other queries they had. I was also responsible for amending, deleting and sometimes submitting applications for housing using our housing management system (HMS). Using HMS I also processed payments and was able to advise students on their financial transaction history as well as advising them on any charges or refunds they might have received. I signed out and kept track of temporary keys as well as issuing new keys and accepting old ones.

Temporary Office Assistant

• Jan 2017 - Apr 2017

I began working for the University of Alberta for their internal staffing service who placed me in two positions prior to gaining the permanent position with residence services. The first position was working for the Faculty of Agriculture, Life and Environmental Sciences. This role encompassed manning the office front desk and helping students book appointments with student advisors. As well as this I provided administrative assistance to the office manager for projects and events. My second placement was with the School of Public Health where I worked as a Graduate Programs Advisor. This involved giving advice to students via e-mail who had already applied or wanted to apply for a masters in public health.

Retail Attendant

• May 2016 - Oct 2016

My role here mainly encompassed customer service, which included assisting and advising customers as well as finalising their purchases on the till. It also involved other aspects of retail including stocking the store, ordering products when necessary and using sales skills to upsell and cross sell higher value and higher profit items. In this role I was also given supervisor responsibilities. These included supervising casual staff, opening and closing the store, cashing up and dealing with any customer complaints. This often involved liaising with suppliers about warranty issues. I also undertook extensive training in regards to some of our more technical products and hardware which gave me an in depth knowledge of goggles, helmets and ski wear.

Food And Beverage Attendant - Part Time

• May 2016 - Oct 2016

Receptionist/Admin Assistant

• Feb 2016 - May 2016

My role here encompassed dealing with a broad range of telephone, e-mail and face to face inquiries from students, staff, faculty members and members of the public. I also took responsibility for monitoring, creating and deleting staff security passes and amending access rights and privileges. Other admin tasks included: processing, receiving and distributing courier parcels and post as well as checking invoices. I also organized travel for members of the school and advised them on the best and most cost effective options. I also booked rooms for staff and students using the KX room booking software and liaised with the appropriate departments when laptops or catering were required in the room. During this period of working for the business school I also did some project work for the HR department which involved creating a school wide organization chart encompassing every department and employee. This involved using a specific software package as well as having to liaise with every department to understand the way they where structured.

Retail Attendant

• Jun 2015 - Oct 2015

My role here mainly encompassed customer service, which included assisting and advising customers as well as finalising their purchases on the till. It also involved other aspects of retail including stocking the store, ordering products when necessary and using sales skills to upsell and cross sell higher value and higher profit items. In this role I was also given supervisor responsibilities. These included supervising casual staff, opening and closing the store, cashing up and dealing with any customer complaints. Which often involved liaising with suppliers about warranty issues. I also undertook extensive training in regards to some of our more technical products and hardware which gave me an in depth knowledge of goggles, helmets and ski wear.

Receptionist

• Jun 2014 - Apr 2015

My role here encompassed dealing with a broad range of telephone, e-mail and face to face inquiries from students, staff, faculty members and members of the public. I also took responsibility for monitoring, creating and deleting staff security passes and amending access rights and privileges. Other admin tasks included: processing, receiving and distributing courier parcel and post as well as checking invoices. I also organized travel for members of the school and advised them on the best and most cost effective options. I also booked rooms for staff and students using the KX room booking software and liaised with the appropriate departments when laptops or catering are required in the room.

Porter - Casual/Part Time

• Aug 2014 - Sep 2014

I worked on a casual basis as a luggage porter for the Malmaison Hotel during this period alongside my full time job. My role involved greeting guests as they arrived at the hotel, assisting them with their luggage and helping them in and out of their vehicles.

Casual Waitstaff/Barman

• Jun 2014 - Sep 2014

Undertook a variety of casual weekend work which included working as a waiter and working behind a bar. These where at several different locations varying from weddings to private house and dinner parties to college dinners.

Client Services Officer, Department of Economics and Finance, Curtin Business School

• Nov 2013 - Feb 2014

Dealt with incoming calls, e-mails and face to face inquiries from students and staff of the Curtin Business School. Organized meetings including catering, making room bookings and ensuring AV was properly set up. I was also responsible for maintaining and re-ordering office perishables. My other duties included assisting faculty members with any requests or inquiries that they had, ranging from IT help to printing to ad-hoc auditing and updating of records. I was also responsible for dealing with pay claims for casual academic staff which involved checking they had done the hours they were claiming for and that they were claiming for the right amount.

Warehouse Operative

• Oct 2013 - Oct 2013

This was a temporary role working in a yard and warehouse during a store refurbishment project. I was responsible for segregating and sorting incoming deliveries and managing backstage stock holding. I also carried out various manual labor tasks including: using pallet jacks, disposing of pallets,taking down and putting up racking, maintaining a well ordered, tidy and safe working area.

Receptionist

• Sep 2012 - Sep 2013

Acted as first point of contact with clients, attending to face to face, telephone and e-mail inquiries. Provided general assistance to staff, students and the community, organized room bookings using KX and Rendezvous software, booked taxis and dealt with incoming and outgoing couriered parcels, monitored and created staff security cards, proved additional security when building closed, undertook front desk and general office duties e.g invoicing paperwork and stationery ordering.

Store Operations Customer Assistant - Part Time

• Nov 2012 - Jun 2013

Provided internal customer service to store colleagues e.g supplying bags and repairing tills. Informed head office when repairs and maintenance where required within the store. Unloaded and sorted incoming stock and loaded lorries with unwanted stock. Was also responsible for some backstage stock holding areas which I had to maintain in a tidy and ordered fashion in compliance with store best practice and health and safety policies.

Sales Assistant

• May 2012 - Sep 2012

My role included selling to and advising customers on technology products mainly laptops, desktops, apple computers and monitors but also on TVs and other electronic household appliances.

Temporary Night Shift Section Manager

• Dec 2011 - Jan 2012

My role included stock control i.e. making sure the food hall was fully stocked and stocked up on time. Motivated a small team to work quickly and monitored their work, prioritizing tasks according to store requirements.

Trainee Commercial Manager

• Sep 2010 - Sep 2011

Duties included: Managing small teams, ensuring adequate staff cover, dealing with disciplinary issues, communicating instructions and motivating staff with regard to company vision and values. Analyzed sales figures and made decisions about stock replenishment and departmental layout, communicated with other departments, gave feedback on performance when necessary and delegated tasks. Resolved customer complaints. These tasks were undertaken across both the food and clothing sections of the store.

Customer Assistant

• Sep 2007 - Sep 2009

Handled customer inquires both by phone and face to face, including dealing with refunds and exchanges. Processed sales transactions on the checkout, sorted and replenished incoming stock working both during the day and on the night shift.