Experience

Ackerman Security

• United States
• Security and Investigations
• 100 - 200 Employee

• Security Consultant

  • Jul 2013 - Present

  Residential and Commercial security systems in DC Metro footprint. Run company and self generated leads. Consultative selling approach. One of top closers on team month after month. Residential and Commercial security systems in DC Metro footprint. Run company and self generated leads. Consultative selling approach. One of top closers on team month after month.



ADT Security Services

• United States
• Security and Investigations
• 200 - 300 Employee

• Custom Homes Security Consultant

  • Aug 2009 - Jul 2013

  CENTURION CLUB WINNER, FISCAL YEAR 2010, FISCAL YEAR 2011 (TRACKING) FISCAL YEAR 2012 WINNER, USAA BLUE RIBBON AWARD FOR EXCELLENCE IN CUSTOMER SERVICE, NOVEMBER, 2010 CENTURION CLUB WINNER, FISCAL YEAR 2010, FISCAL YEAR 2011 (TRACKING) FISCAL YEAR 2012 WINNER, USAA BLUE RIBBON AWARD FOR EXCELLENCE IN CUSTOMER SERVICE, NOVEMBER, 2010



Verizon Wireless

• United States
• Retail
• 1 - 100 Employee

• Account Manager

  • Jan 2004 - Aug 2009

  Account Management • Sales Force Training and Motivation • Relationship Building • Customer SupportProblem Resolution • Strategic Sales and Growth • Goal Setting and Tracking • Contract FacilitationBusiness Plan Development • Business Consulting • Training Program Design and DeliverySales Program Implementation and Management • Organizational Policies and ProceduresPublic Speaking • Sales Environment Structuring • Advertising and BrandingAccount Manager – Authorized Agents (2004-2009)Lead and consult 12 to 25 authorized Verizon Wireless (VZW) small businesses throughout the Washington/Baltimore Region in the sale and representation of VZW products and services to customers. Establish and cultivate strong relationships with authorized agents managing these small businesses (“agent owners”) by providing timely and focused attention and resolving any issues or concerns that arise. Liaise between agent locations and corporate departments. Partner with agent owners in conducting personnel training, enhancing sales and marketing efforts, and supporting business growth and administration.

• Account Manager

  • Sep 1996 - Jan 2004

  Supervised VZW account relations with leading national retailers including Radio Shack, Best Buy, Circuit City, and Let’s Talk Cellular. Established and nurtured relationships with district managers and general managers. Supported managers’ sales efforts and initiatives, including training employees in effective sales strategies and product and service knowledge. Liaised between VZW and retailers for the purpose of communicating policies and procedures, conveying monthly sales objectives, resolving customer concerns, and ensuring compliance with corporate standards and guidelines. Traveled to retail locations and provided on-site sales support. Teamed with Radio Shack district managers to visit account locations and conduct training sessions at manager meetings and monthly employee meetings.