Experience

Valentine & Kebartas, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Training and Development Manager

  • Jan 2011 - Present

  Lawrence, Massachusetts • Ensured Training to be within compliance of applicable laws, company policy and procedures. • Work independently and manage multiple priorities and deadlines in a fast-paced environment. • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Provide insight in development of collection training to meet Company goals. • Redesigned Training program and materials. • Streamlined hiring and training processes between Management and Human… Show more • Ensured Training to be within compliance of applicable laws, company policy and procedures. • Work independently and manage multiple priorities and deadlines in a fast-paced environment. • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Provide insight in development of collection training to meet Company goals. • Redesigned Training program and materials. • Streamlined hiring and training processes between Management and Human Resources. SPECIAL PROJECTS/HIGHLIGHTS • Part of team including Executive Management, IT Department & Vendors to change our main system. • Highlighted errors and potential needs from a user perspective. • Facilitated & developed materials for training of staff for program and processes

• Employment Recruiter

  • Jan 2011 - Present

  Lawrence, Massachusetts, United States • Multi-task and effectively prioritize workload. • Developed marketing materials for large scale hiring. • Established relationships with agencies/organizations to maximize candidate pool. • Designed in-house format for Applicant assimilation. • Enhanced candidate pool by hand to hand recruiting by developed methods. • Achieved hiring goals to meet production needs.

• Team Lead / Collector

  • Jan 2011 - Present

  Lawrence, Massachusetts, United States • Skip-tracing for employer verification and starting administrative wage-garnishment within statute and client limits. • Maintained friendly and professional customer interactions suggest alternative means of securing finances to assist borrower in making payments to resolve delinquency. • Provided assistance to Collection Representatives in resolving difficult or unusual collection cases. • Ownership of Customer problems and complaints to ensure a positive interaction. •… Show more • Skip-tracing for employer verification and starting administrative wage-garnishment within statute and client limits. • Maintained friendly and professional customer interactions suggest alternative means of securing finances to assist borrower in making payments to resolve delinquency. • Provided assistance to Collection Representatives in resolving difficult or unusual collection cases. • Ownership of Customer problems and complaints to ensure a positive interaction. • Performed administrative functions for assigned accounts, such as updating debtor information, conducted skip-tracing, vaulting documents relating to account etc.

• Interim Collection Manager

  • Dec 2013 - 2015

  Lawrence, Massachusetts, United States • Work with Executive Management to develop, recommend and implement predictive dialer strategies to maximize. account penetration, collector productivity and right party contacts. • Maintain active leadership presence on the collection floor to demonstrate, assist, and coach representatives. • Promptly address and resolve issues impacting productivity. • Responsible for recruiting top-tier talent, training, supervising, and managing 45+ staff members • Fostered relationships… Show more • Work with Executive Management to develop, recommend and implement predictive dialer strategies to maximize. account penetration, collector productivity and right party contacts. • Maintain active leadership presence on the collection floor to demonstrate, assist, and coach representatives. • Promptly address and resolve issues impacting productivity. • Responsible for recruiting top-tier talent, training, supervising, and managing 45+ staff members • Fostered relationships with support staff to improve processes and improve productivity.



Leo Porter Photography

• Owner

  • Jan 2001 - Oct 2010

  Brandon, Vermont, United States Self-Employed Photographer & Freelance News Photographer. Featured Internationally through self sales and the Associated Press.



Porter Promotions

• CEO/Proprietor

  • Jan 2000 - Aug 2008