Experience

Canada Life Assurance Co

• Financial Services
• 100 - 200 Employee

• CTS Capacity Manager

  • Jun 2022 - Present

  The Central Technology Services Capacity team manages all non-network physical infrastructure hardware in the environment that supports the IT systems of the various Irish Life and Canada Life Group companies.

• Operations Manager

  • Feb 2019 - Jun 2022

  Full management responsibility of the team of 9 shift-based Operations staff and several day-based Operations support staff. Team primary deliverables included managing batch schedules and backups on multiple platforms for variouse line of business customers, as well as ensuring that all system releases and requests were processed in a timely manner without affecting online service.

• Operations Team Lead

  • May 2017 - Feb 2019

  Team leader of the Operations team of 9 shift-based Operations staff and several day-based Operations support staff. Team primary deliverables included managing batch schedules and backups on multiple platforms for variouse line of business customers, as well as ensuring that all system releases and requests were processed in a timely manner without affecting online service.



Irish Life

• Ireland
• Insurance
• 700 & Above Employee

• IT Professional

  • Nov 2007 - Present



Irish Life & Permanent

• Ireland
• Financial Services
• 100 - 200 Employee

• Group IT Shift Operator

  • Nov 2007 - May 2017

  Member of the Operations team whose primary deliverables included managing batch schedules and backups on multiple platforms for variouse line of business customers, as well as ensuring that all system releases and requests were processed in a timely manner without affecting online service. Member of the Operations team whose primary deliverables included managing batch schedules and backups on multiple platforms for variouse line of business customers, as well as ensuring that all system releases and requests were processed in a timely manner without affecting online service.



Intel Corporation

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Senior Technician

  • Jun 2005 - Nov 2007

  I was approached by my former manager to re-join Intel in September 2005 as a Senior Equipment Maintenance Technician, working in Implant Capability. After re-joining, I became deputy Cluster Equipment Co-ordinator. I was involved in the organisation of all equipment maintenance activities. I also liaised with other departments such as Engineering and Operations in successfully optimising the availability of the Implant cluster toolset. Around this time, I had completed my degree in Information Technology and began actively pursuing opportunities in the area of IT. Show less



Wyeth BioPharma

• 1 - 100 Employee

• Biopharmaceuitical Technician

  • May 2003 - Jun 2005

  As a part of the greenfield site start-up of the Wyeth site at Grange Castle, I was one of the initial team to perform equipment installation, start-up, operation, and troubleshooting and also assisted in conducting IQ/OQ/PQ process of equipment for the successful manufacture of the Enbrel product at the Grange Castle facility. I also contributed to training of personnel in procedures and equipment operation. I gained a high level of familiarity with the Delta V Manufacturing Control System (MCS). I was also involved in the analysis of statistical process parameters such as pressures, DO, pH, flow rates etc. to anticipate possible process excursions. In my role, I was responsible for timely completion of safe operations with a very high attention to detail, and for completing daily cGMP operations according to SOPs and batch record instruction in a cGMP clean room environment. This included assisting with the creation and maintenance of up-to-date area SOPs and batch production records. I regularly acted as stand in supervisor of the Cell Culture area and was responsible for planning and co-ordinating daily activities according to the production schedule in that capacity, as well as liasing with other departments such as Engineering Operations. Show less



Intel Corporation

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Semiconductor Technician

  • Jul 1997 - May 2003

  Initially, I worked in the Intel Ireland FAB10 clean room production facility as an operator. In early 1998, I was chosen to go on a training assignment to FAB11 in Rio Rancho, New Mexico to learn the P856 semiconductor manufacturing process. On my return to FAB14 I became a process technician on the P856 process. This entailed disposition of production lots, excursion response and line yield monitoring for the Implant cluster on my shift. I was also responsible for the monitoring and analysis of process charts using statistical process control methods to anticipate and identify out of specification events. In 1999, I was promoted to Implant equipment technician, responsible for maintenance, repair and engineering upgrades of Ion Implantation equipment as part of a maintenance team. I completed many training courses (both vendor provided in the U.S. and in-house) and achieved an expert level of competency. I worked closely with the production engineers to execute many improvement projects on the implant equipment and to investigate and troubleshoot the cause of process impacts in order to identify a root cause. In 2003, I was chosen to go on a training assignment to FAB23 in Colorado Springs, Colorado to study the P804 Flash memory manufacturing process for the Ion Implantation equipment cluster. I successfully trained and was certified on the Varian Kestrel implanter, both in operation of the machine and in equipment maintenance and repair. On my return, I applied the experience learned on the Varian Kestrel Implanter in the successful start-up of the P804 process. Show less