Experience

CMT Group (Creative Mobile Technologies)

• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Customer and Sales Representatives

  • Jul 2023 - Present



Gett

• United Kingdom
• Technology, Information and Internet
• 500 - 600 Employee

• Customer Service Specialist - Nights

  • Oct 2021 - Sep 2023

  Despatching work and dealing with driver queries. Taking bookings and dealing with customer queries via phone, email and other forms of communication. Any ad-hoc duties that have been passed to me by Team Leader. Assisting other members of the Customer Service Team. Despatching work and dealing with driver queries. Taking bookings and dealing with customer queries via phone, email and other forms of communication. Any ad-hoc duties that have been passed to me by Team Leader. Assisting other members of the Customer Service Team.



ClearCourse

• United Kingdom
• Software Development
• 100 - 200 Employee

• Customer Service Specialist - Weekend

  • Sep 2022 - Apr 2023



Nuffield Health

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Credit Controller - Temp Remote

  • Jun 2022 - Aug 2022



SES Home Services

• United Kingdom
• Repair and Maintenance
• 1 - 100 Employee

• Customer Care Representative - Remote

  • Aug 2020 - Sep 2021

  Deliver call scripts with an authentic cadence; be clear, compelling and personable. Identify and assess customers’ needs to achieve satisfaction and fast solutions. Maintain a high level of professionalism and patience with coworkers and customers. Build sustainable relationships, positive rapport and trust with customers over the phone. Schedule and route technicians, based on job requirements and availability using dispatching software. Schedule customers efficiently and accurately to improve dispatch and service time-frames. Keep records of customer interactions, process customer accounts and file documents. Problem solve to turn frustrated clients into repeat customers. Answer incoming calls regarding service questions, scheduling, payments, billing issues, and general customer concerns. Update customer information in the customer database during and after each call. Properly use dispatch software to accurately maintain customer records and schedule service team accordingly. Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Follow communication procedures, scripts, guidelines and policies. Securely take payment information and other pertinent information such as addresses and phone numbers. Keep company and customers’ personal information safe and private. Alleviate workload for miscellaneous office duties including answering phones, responding to emails, word processing of proposals, field support, project management, purchase of materials, and various duties for customers or vendors. Assist with internal office processes and field support for matters related to credit cards, invoices, phone interactions, data entry, inventory and paperwork. Contribute to team effort by accomplishing and achieving results for other tasks or projects as assigned by supervisor. Convert incoming customer calls into booked service appointments. Show less



WINKS

• London, England, United Kingdom

• Client Services Associate

  • Jan 2008 - Mar 2020

  Answering Calls and Emails and Web Chat - Via UK and International Clients Maintaining Customer Database Build sustainable relationships of trust through open and interactive communication Answering Calls and Emails and Web Chat - Via UK and International Clients Maintaining Customer Database Build sustainable relationships of trust through open and interactive communication



Quintessentially

• United Kingdom
• Travel Arrangements
• 500 - 600 Employee

• Dedicated Members Account Customer Services - Luxury Concierge

  • Jul 2005 - May 2008

  Answering Calls and Emails for members by providing information and special services to enhance visits in London and Worldwide. Tasks varied from booking exclusive theatre tickets, arranging appointments. To have an in-depth knowledge of London and Worldwide and all there is to see and do including great new restaurants, attractions, shows, events taking place etc. Researcher To have the mindset of anticipating guests needs and going above and beyond to exceed them. To work collaboratively as a team and help each other where necessary. Be fully aware of any VIP or repeat guests who are staying with us and personalise service accordingly. Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements. Create a personalised and bespoke experience for all members using our concierge services. Show less



Asset Recovery Government Agency

• London, England, United Kingdom

• Data Entry Specialist - GOV.UK TEMP

  • Oct 2006 - Jan 2007

  Paralegal Department Collecting and digitising data such as client information and financial statements ensuring data is recorded accurately. Maintaining a detailed and organised storage system to ensure data entries are complete and accurate. Preparing data for legal cases. Review data for deficiencies or errors, correct any incompatibilities if possible and check output. Paralegal Department Collecting and digitising data such as client information and financial statements ensuring data is recorded accurately. Maintaining a detailed and organised storage system to ensure data entries are complete and accurate. Preparing data for legal cases. Review data for deficiencies or errors, correct any incompatibilities if possible and check output.



HM Passport Office

• Government Administration
• 100 - 200 Employee

• Passport Production Team - GOV.UK TEMP

  • Mar 2006 - Oct 2006

  Process passport application examining documentation and all other presented evidence making decisions based on evidence provided alongside policy and procedures guidelines to determine nationality and identity, resolving queries as they arise Checking passport applications are correctly filled Passport printing and meeting tight deadlines on passport services offered to the public Process passport application examining documentation and all other presented evidence making decisions based on evidence provided alongside policy and procedures guidelines to determine nationality and identity, resolving queries as they arise Checking passport applications are correctly filled Passport printing and meeting tight deadlines on passport services offered to the public



Serious Organised Crime Agency

• United Kingdom

• Human Resources Coordinator - GOV.UK TEMP

  • Oct 2005 - Mar 2006

  Plan and manage recruitment and selection staff Plan and conduct new employee orientation Administer HR policies and procedures Administer employee and discipline procedures Review and update employee rules and regulations Conduct exit interviews Plan and conduct new employee orientation Coordinate employee welfare, employee safety and wellness Support annual salary review Implement and monitor performance management system Identify and manage training and development Administer the on – boarding process including setting up the staff profiles in HR system, collect and scan the right documents into the systems (signed contract, P45, passport copy), send the right information to benefits consultant (name, address, dob and start date and title role and salary), save staff details form to payroll folder and alert finance of new joiners. Show less



Westminster City Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Debt Recovery Officer - For Westminster Parking Services - Whitehall

  • Dec 2004 - Sep 2005

  Writing letters to inform customers of their outstanding accounts. Answering phone calls from non-paying customers with questions about their debts. Calling non-paying customers and determining why their payments are outstanding. Explaining payment plan options to non-paying customers, negotiating payment terms and enrolling customers interested in these payment programs. Identifying vulnerable customers and escalating their cases to support teams. Identifying non-compliant customers and escalating their cases to insolvency teams. Servicing court orders to recover outstanding payments, in some cases. Show less