Complex Reservations Agent

• May 2022 - Present

Front Office Agent

• Oct 2021 - May 2022

• Senior Reservations & Guest Service Agent proficient with Protel• High level of accuracy on daily tasks and newly created, enquired reservations• Deals with multiple reservations through Phone, Email, OTA (Expedia, Booking, multiple Corporate Agencies)• Increase sales through diverting guests to direct channels, and enquire about additional needs regarding upgrades, restaurants, extra amenities• Communicates throughout all departments in relation to individual VIP and Group bookings• Overview weekly events both internally and locally• Professionally welcome and check-out guests

Beverage and Food Attendant

• Oct 2020 - Oct 2021

B&F Talent at W hotel Providing explicit service quality through extensive knowledge of the menu and the hotel's information (daily changes) B&F Talent at W hotel Providing explicit service quality through extensive knowledge of the menu and the hotel's information (daily changes)

Food and Beverage Attendant

• Mar 2020 - Apr 2020

F&B AttendantGreeting guests in front of the restaurant/cashierBarista - making requested coffee from guests in the buffetRegistering guests to be a member of ALL through connecting with them*COVID19 had led my role as a F&B Attendant to end F&B AttendantGreeting guests in front of the restaurant/cashierBarista - making requested coffee from guests in the buffetRegistering guests to be a member of ALL through connecting with them*COVID19 had led my role as a F&B Attendant to end

Front Desk Receptionist

• Feb 2019 - Feb 2020

Front desk receptionist in ibis Budget Ambassador Seoul Dongdaemun.Key role: Check-In&Out guests in Chinese, English, and KoreanOrganizing paperwork (Differentiated paperwork from varying shifts)Upselling available rooms to walk-in guests and upselling breakfast buffets during check-inRegistering the most number of members in May 2019Having a positive vibe and making others smile around me. Front desk receptionist in ibis Budget Ambassador Seoul Dongdaemun.Key role: Check-In&Out guests in Chinese, English, and KoreanOrganizing paperwork (Differentiated paperwork from varying shifts)Upselling available rooms to walk-in guests and upselling breakfast buffets during check-inRegistering the most number of members in May 2019Having a positive vibe and making others smile around me.

Food And Beverage Attendant

• Dec 2016 - Mar 2017

Banquets Attendant(Main Role)Arranging tables, Section WaiterF&B Attendant - Morning Buffet Banquets Attendant(Main Role)Arranging tables, Section WaiterF&B Attendant - Morning Buffet

Food and Beverage Attendant

• May 2016 - Dec 2016

F&B Attendant (Main Role)Morning Buffet (ibis) - opening and closing, handling the revenue for the day in excel file, cashier, waiterBarista (ibis & Novotel) - Cafe / making conversations and remembering regular guest drinks and offering them with freshly made coffee of their own taste Banquets (Novotel) - section waiter, arranging tables, and making sure everything is in place before and after the venue F&B Attendant (Main Role)Morning Buffet (ibis) - opening and closing, handling the revenue for the day in excel file, cashier, waiterBarista (ibis & Novotel) - Cafe / making conversations and remembering regular guest drinks and offering them with freshly made coffee of their own taste Banquets (Novotel) - section waiter, arranging tables, and making sure everything is in place before and after the venue