Experience

Canon Business Process Services
• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee
• Site Supervisor

  • Jul 2016 - Present


DTI LLC

• United States
• Legal Services
• 300 - 400 Employee

• Business Services Lead

  • Jul 2015 - Jun 2016

  DTI (@DENTONS) Business Services Lead 07-2015 to 6-2016 I was the Lead for a Business Services Department in a major law firm consisting of 110 employees where I worked closely with management as the lead representative for a quick paced office demanding absolute accuracy with all jobs. Worked closely with Attorneys and all support staff to coordinate projects and deliver on time finished products. Main point of contact for editing and formatting of digital documents utilizing advanced software such as Adobe Professional, Microsoft Office, Microsoft Access and Nuance Enterprise. My lead duties included the intake of all documents and digital routing to appropriate cases and to calendaring to ensure dates are met. Maintained supply inventories as well as special ordering of approved request. Recorded advanced metrics for department monthly reports and billable requests. Responsible for coordinating office maintenance needs with building management. I routinely organized large catering events and meetings where attention to detail was crucial. Maintained a positive and constructive attitude while working with all department staffs under high stress and limited time frames to deliver projects with an almost near zero error record. I functioned as a liaison with upper level management to inform staff of new policies, procedures and informed them of HR changes and new benefit opportunities. My position has also been the main support to back up for the firm receptionist's coverage needs. Maintained 23 Hewlett Packet LaserJet 600 printers and 6 high speed Xerox Workcenter copy/print/scan machines where I performed maintenance tasks and was responsible for second trouble shooting.



Merrill Corpoation

• Printing Services
• 1 - 100 Employee

• Customer Service Lead, Site Manager, Business Services Lead

  • Sep 2002 - Jul 2015

  Customer Services Lead @ MORRISON AND FOERSTER Maintained relationships with clients within the contracted account. Worked directly with clients in various phases of preparation and production of legal, marketing and client documents. Ensured the client’s needs where met and exceeded throughout all phases of production. Digitally formatted and editing complex documents per client’s needs. Kept record of past projects to ensure all specifics and quality maintained for future productions. Organized and ran large print productions Site Manager @ Clyde and Co Managed an office services and records department team in supporting a contracted international law firm. Business Services Lead @McKenna Long and Aldridge LLP Worked closely with Attorneys and all support staff to coordinate projects and deliver on time finished products. Main point of contact for editing and formatting of digital documents utilizing advanced software such as Adobe Professional, Microsoft Office, Microsoft Access and Nuance Enterprise. My lead duties included the intake of all documents and digital routing to appropriate cases and to calendaring to ensure dates are met. Maintained supply inventories as well as special ordering of approved request. Recorded advanced metrics for department monthly reports and billable requests. Responsible for coordinating office maintenance needs with building management. I routinely organized large catering events and meetings where attention to detail was crucial. Maintained a positive and constructive attitude while working with all department staffs under high stress and limited time frames to deliver projects with an almost near zero error record. I functioned as a liaison with upper level management to inform staff of new policies, procedures and informed them of HR changes and new benefit opportunities. My position has also been the main support to back up for the firm receptionist's coverage needs.