Experience

California Department of Insurance

• United States
• Insurance
• 200 - 300 Employee

• Investigator

  • May 2017 - Present

  Manage the life cycle of insurance fraud investigations from researching law enforcement databases, interviewing witnesses and suspects, partnering with the prosecuting authority, to conducting search and arrest warrants. Lead the department’s Enforcement Tactics Training Unit, including conducting over 1200 hours of training in the areas of OSINT, de-escalation, and risk management training. Develop training and operational planning procedure to ensure consistent and repeatable outcomes throughout the department. Focus on process improvement to remove bottlenecks and streamline operations. Show less



Alliance Inspection Management

• United States
• Automotive
• 200 - 300 Employee

• Inspector

  • Nov 2015 - May 2017

  Mastered complex analytic software for the evaluation and appraisal of vehicles to accompany vehicle condition report prior to sale. Developed extensive knowledge to inspect and assess vehicle damage ranging from minor cosmetic damage to extensive structural damage caused by major accidents or previous repair. Employed diverse and complex inspection techniques to uncover hidden damage not otherwise apparent while producing precise and timely condition reports. Mastered complex analytic software for the evaluation and appraisal of vehicles to accompany vehicle condition report prior to sale. Developed extensive knowledge to inspect and assess vehicle damage ranging from minor cosmetic damage to extensive structural damage caused by major accidents or previous repair. Employed diverse and complex inspection techniques to uncover hidden damage not otherwise apparent while producing precise and timely condition reports.



New Mexico State University

• Higher Education
• 700 & Above Employee

• Academic Tutor

  • Aug 2013 - May 2014

  Provided direct academic support to criminal justice, government, law, and environmental science students. Coached students on written assignments, provided editing and proofreading support, and taught effective presentation skills using Microsoft Office Suite and Apple applications. Organized public education events to promote tutoring services Led research into tutoring services effectiveness, collected eight months of data from two thousand tutoring sessions. Presented findings to the University review board, and procured $48,000 for tutoring service continuation Show less



Sport Chalet

• Retail
• 200 - 300 Employee

• Bicycle Mechanic

  • Aug 2012 - Dec 2012

  • Delivered superior customer service and continually exceeded set sales goals • Collaborated with merchandise distributors to effectively promote products • Selected by management to complete mechanic training course based on customer satisfaction reviews • Delivered superior customer service and continually exceeded set sales goals • Collaborated with merchandise distributors to effectively promote products • Selected by management to complete mechanic training course based on customer satisfaction reviews



California State Parks

• United States
• Government Administration
• 700 & Above Employee

• Maintenance Aide

  • Feb 2012 - Nov 2012

  •Performed punctual and proactive daily maintenance of State Park campground. •Utilized effective time management skills in implementing project strategy. •Built and maintained trails as a member of the Trails Crew at Torrey Pines State Reserve. •Demonstrated problem solving skills in unique and environmentally sensitive nature reserve. •Performed punctual and proactive daily maintenance of State Park campground. •Utilized effective time management skills in implementing project strategy. •Built and maintained trails as a member of the Trails Crew at Torrey Pines State Reserve. •Demonstrated problem solving skills in unique and environmentally sensitive nature reserve.



MiraCosta College

• United States
• Higher Education
• 700 & Above Employee

• Student Relations & Diversity Outreach Ambassador

  • Jul 2010 - Jun 2012

  •Recruited and led team of twenty students for the Relay for Life cancer awareness walk • Led MCC’s community fundraising initiatives, handled cash and in-kind donations, managed student volunteers, and collaborated with college event organizers • Advised high school students on the college admissions and matriculation process, led tours of Oceanside and San Elijo campuses, and planned leadership training for the MCC Ambassadors • Planned and facilitated MCC community events, including information forums and panel discussions for prospective high school students, high school principals and administrators Show less