Student collaborator for the IT Service Desk

• Sep 2022 - Present

• Receive and record all user requests and provide a first level of resolution. • Manage the incident resolution process and track incidents from initial assessment to final resolution. • Ensure support for the implementation of IT changes and problem management. • Ensure user satisfaction by providing a customer oriented service.

Technical Support Staff

• Sep 2021 - Aug 2022

• Technical support for the different operations of the Institute (Executive Education programs, conferences and hybrid classes).• Coordination between participants, panelists and the administration.• Professional usage of Webex, Zoom and Google Agenda softwares.

Consultant, Research

• Jun 2022 - Jun 2022

• Contributed under a tight deadline to fill in an application for funding for the feasibility study around a proposal for a Fund of Funds in Ghana. • Deliverable: Synthesis about 4 SDGs chosen in Ghana - how they matter for Ghana (from official documentation), what sectors contribute to them (from UNDP analysis) and cross-checked with their current Ghana Pipeline. • Contributed under a tight deadline to fill in an application for funding for the feasibility study around a proposal for a Fund of Funds in Ghana. • Deliverable: Synthesis about 4 SDGs chosen in Ghana - how they matter for Ghana (from official documentation), what sectors contribute to them (from UNDP analysis) and cross-checked with their current Ghana Pipeline.

Intern, Research

• Oct 2021 - Dec 2021

Project : Deep dive into smart recycling and clean/green materials in Switzerland & the EU • Defined market value chain • Identified market trends, critical company success factors and exit routes • Identified a pipeline of opportunities, created an exhaustive list of Swiss opportunities and a non-exhaustive list of European opportunities • Scope: B2B companies, software or technology based business, less than $50m turnover. • Output: 80 pages report which illustrated trends, value chains, opportunities, together with a spreadsheet detailing companies contact details, sector, revenue figure, funding rounds etc. Show less

Polyvalent employee

• Mar 2020 - Aug 2021

Volunteer

• Feb 2015 - Jul 2021

Solidarité Sida is a French humanitarian organisation working for the fight against HIV/AIDS. I participated multiple times to the organisation of the Music Festival 'Solidays' (200,000 participants), and was particularily involved with the "Village Solidarité," an entity enabling 80 associations (and partners such as AFD, Red Cross) to showcase their work and sensitise to the visitors. Solidays: • Communication and coordination between Solidarité Sida and the other associations, • Monitoring associations on their commitments (performing activities, raising awareness etc.) Other missions involved: • French/Engish Interpreting for the launch of the FORSS program (capacity building) with Northern-African partners. • Collection of donations in concert halls Skills developped: management, communication, team working. Show less

Polyvalent employee

• Sep 2019 - Feb 2020

Polyvalent employee

• Sep 2018 - Dec 2018

Orientation Ambassador

• Sep 2017 - Sep 2018

• Welcoming over 1000 international students to the University of Sheffield in September and facilitating their arrival (information, registration, organizing social inclusion activities, campus visits, discussions on British culture, etc.) • Organised weekly activities: city tours, social activities. • Completion of a cultural sensitivity training. • Welcoming over 1000 international students to the University of Sheffield in September and facilitating their arrival (information, registration, organizing social inclusion activities, campus visits, discussions on British culture, etc.) • Organised weekly activities: city tours, social activities. • Completion of a cultural sensitivity training.