Experience

PA House Democratic Caucus

• United States
• Government Relations Services
• 1 - 100 Employee

• Chief of Staff

  • Apr 2022 - Present

  Hatboro, Pennsylvania, United States - Continuous positive relationship building with 70,000+ constituents within the Representative’s district along with case management for resolution of issues primarily at the state level, i.e., Unemployment, PennDOT, SEPTA, etc. This relationship extends out to various state, federal, and local offices, including local business owners partnering with Representative for various outreach initiatives throughout the community - Monitors performance data to develop and implement new training and… Show more - Continuous positive relationship building with 70,000+ constituents within the Representative’s district along with case management for resolution of issues primarily at the state level, i.e., Unemployment, PennDOT, SEPTA, etc. This relationship extends out to various state, federal, and local offices, including local business owners partnering with Representative for various outreach initiatives throughout the community - Monitors performance data to develop and implement new training and process improvement measures to help staffers optimize district office services. Within the first three months, efforts led to the office being lauded as one of the "top-performing" offices within the entire PA Democratic Caucus. **Current ranking #7 of 102 district offices - Provide daily counsel to communications staff regarding implementation of Representative's legislative agenda, state-related advisories, and outreach to diverse audiences on multiple platforms - Manage constituent communications and constituent casework - Direct general management of the district office and district office staff, including assisting in developing and implementing office policies & procedures to ensure effective office operations - Maintain and order inventory of district office supplies and equipment - Ensure office equipment is operating correctly and arranges for repair of the equipment as necessary - Maintain personnel files for district office staff - Review and plan for training needs of district staff personnel; Evaluate district office staff - Represent the office and Legislator in meetings or other activities in and around the district Show less



Senate Of Pennsylvania

• Constituent Relations Manager

  • May 2021 - Mar 2022

  Harrisburg, Pennsylvania, United States - Lead district office in developing a dynamic input process for the accurate documentation of all constituent data within the district's brand new constituent relations management (CRM) system which consists of 201,000 separate profiles - Optimized the district office GSuite office system improving administrative response times for both CS, Outreach, and Senior Staff. - Efforts resulted in the identification of over 25 critical database deficiencies which were reported to the CRM… Show more - Lead district office in developing a dynamic input process for the accurate documentation of all constituent data within the district's brand new constituent relations management (CRM) system which consists of 201,000 separate profiles - Optimized the district office GSuite office system improving administrative response times for both CS, Outreach, and Senior Staff. - Efforts resulted in the identification of over 25 critical database deficiencies which were reported to the CRM development team. - Implemented the first ever monthly and yearly CS reports, optimizing district data that highlighted CS/Outreach team successes, areas of improvement and identifying emerging trends within the district to anticipate constituent needs. - Designated Point of Contact in district office for all Unemployment Compensation (UC) claims. - Established strong working relationship with all levels of the PA Department of Labor & Industry resulting in the successful disbursement of 250+ individual UC claims totaling over $1.5 Million

• Constituent Services Advocate

  • Oct 2020 - May 2021

  Harrisburg, Pennsylvania, United States - Coordinate effective and timely response to individual constituent inquiries, concerns and requests for assistance (in person, via phone, email and mail) within assigned issue areas. - Assist constituents with addressing a range of concerns including, but not limited to: Unemployment, health care, social service, education, environment and economic development issues. - Monitor and track constituent correspondence and related paperwork in online database. Log all… Show more - Coordinate effective and timely response to individual constituent inquiries, concerns and requests for assistance (in person, via phone, email and mail) within assigned issue areas. - Assist constituents with addressing a range of concerns including, but not limited to: Unemployment, health care, social service, education, environment and economic development issues. - Monitor and track constituent correspondence and related paperwork in online database. Log all requests and maintain up-to-date files on all cases. - Conduct follow-up with relevant agencies to track progress and ensure resolution on all requests, providing thorough oversight from initial contact to final case closing.



U.S. Census Bureau

• United States
• Government Administration
• 700 & Above Employee

• Enumerator

  • Jul 2020 - Sep 2020

  Norristown, Pennsylvania, United States - Conducted over 1,000 home visits and several hundred in-person interviews with members of the public in both Montgomery County, PA and Sussex County, DE. - Interviewed a large Latinx population for census records in south Delaware, often using creative ways to overcome language barriers. - Diplomatically convinced uncooperative and belligerent public citizens to comply with federal census survey obligations. - Oversaw quality control issues; ensured our team's adherence to the census… Show more - Conducted over 1,000 home visits and several hundred in-person interviews with members of the public in both Montgomery County, PA and Sussex County, DE. - Interviewed a large Latinx population for census records in south Delaware, often using creative ways to overcome language barriers. - Diplomatically convinced uncooperative and belligerent public citizens to comply with federal census survey obligations. - Oversaw quality control issues; ensured our team's adherence to the census bureau's accuracy and validity standards. Show less



The School District of Philadelphia

• United States
• Education Administration Programs
• 700 & Above Employee

• Student Teacher

  • Aug 2019 - Mar 2020

  CCA Baldi Middle School



New Foundations Charter School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Teacher Assistant

  • Nov 2018 - Jun 2019

  - Work with students on individual and small group basis to reinforce learning concepts, help complete assignments, improve performance, and continually identify pupils that need subject specific guidance - Enforce rules for discipline and procedures to minimize distractions among 2 classes of 52 total students - Actively instruct students under direction and guidance of teachers



Catholic Medical Association

• United States
• 1 - 100 Employee

• Director Of Development

  • Oct 2017 - Nov 2018

  Greater Philadelphia Area The Catholic Medical Association represents the largest association of Catholic physicians in healthcare. The CMA represents faithful Catholics in the medical community; creates and organizes educational resources and events; advocates for members, the Church, and the medical profession in public forums; and provide guidance for bishops and other national leaders on healthcare ethics and policy.



Philadelphia Community Corps

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Warehouse Team Lead

  • Jan 2017 - Sep 2017

  Greater Philadelphia Area - Personally responsible for leading a team of 20 individuals and mentoring in effective team building and labor skills - Responsible for the acceptance and processing of $15,000 worth of deconstructed building materials. - Implemented process improvement principles for incoming inventory acceptance procedures which reduced warehouse time as well as reducing cost for physical supplies for organization approximately $ 8,500. - Created an interactive labor… Show more - Personally responsible for leading a team of 20 individuals and mentoring in effective team building and labor skills - Responsible for the acceptance and processing of $15,000 worth of deconstructed building materials. - Implemented process improvement principles for incoming inventory acceptance procedures which reduced warehouse time as well as reducing cost for physical supplies for organization approximately $ 8,500. - Created an interactive labor cost estimation system allowing Philadelphia Community Crops to give more accurate estimations of work duration to potential clients leading to a 25% increase in revenue for re-investment in the organization. Show less



Bureau of Labor Statistics

• United States
• Government Administration
• 700 & Above Employee

• Economist Intern

  • Aug 2016 - Dec 2016

  Greater Philadelphia Area - Learned essential data systems with BLS Statistics website/database. - Received on-site training on quantitative and qualitative analysis of raw data to draft a press release and presentation of synthesized findings. - Created a personal project utilizing BLS data to determine which of the major cities by population would offer the greatest economic benefit to individuals in the economic field. Data included projected job growth, purchasing price parities, gross metropolitan product… Show more - Learned essential data systems with BLS Statistics website/database. - Received on-site training on quantitative and qualitative analysis of raw data to draft a press release and presentation of synthesized findings. - Created a personal project utilizing BLS data to determine which of the major cities by population would offer the greatest economic benefit to individuals in the economic field. Data included projected job growth, purchasing price parities, gross metropolitan product, and other metrics. Show less



Deering, Greene & Associates

• Partner

  • Dec 2014 - Mar 2016

  Philadelphia, PA Deering Greene & Associates is a campaign finance consulting firm that provides viable candidates with tailored strategies and goals for raising the money needed to mount an effective political campaign. Numerous factors are taken into account for each strategy including candidates personal network, professional relationships, past elections, fundraising cycles, and a variety of other metrics.



Sean Stevens For PA 194th District Representative

• Finance Director

  • Nov 2015 - Feb 2016

  Greater Philadelphia Area In charge of developing financial strategy, facilitating call time, promoting fundraising events, accounting for all donated money and campaign expenses, and preparation of finance reports.



Donna Bullock For PA 195th District Representative

• Campaign Finance Assistant

  • Jul 2015 - Sep 2015

  Pennsylvania 195th District Assisted in the preparation of financial reports and strategy for a dynamic candidate that diligently raised a phenomenal $75,000 in 7 weeks going on to win in the special election for PA's 195th district seat.



Isaiah Thomas For City-Council-At-Large

• Campaign Finance Assistant

  • Dec 2014 - May 2015

  Philadelphia, PA - Assisted in the preparation of financial reports in accordance with city and state disclosure laws, - Worked in a versatile team that raised $202,000 for candidate in a very competitive race with over 15 candidates. Lost election by a 0.18% margin. - Identified prospective donors through individualized research and analysis - Maintained multiple contact databases consisting of over 1,000 unique entries including NationBuilder and a custom Microsoft Access Database.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Lead Administrative Officer

  • Jan 2010 - Apr 2015

  Lakehurst, NJ - Managed the daily operation of administrative department including coordinating manpower movements, development of critical programs, tailoring job-related training curriculums. - Oversaw the management and training of 30 program coordinators as well as conducting quality assurance audits. Efforts directly contributed to a 50% increase in program efficiency. - Facilitated 45 separate job-related training sessions leading to the promotion of 15 of 20 subordinates. - Developed an… Show more - Managed the daily operation of administrative department including coordinating manpower movements, development of critical programs, tailoring job-related training curriculums. - Oversaw the management and training of 30 program coordinators as well as conducting quality assurance audits. Efforts directly contributed to a 50% increase in program efficiency. - Facilitated 45 separate job-related training sessions leading to the promotion of 15 of 20 subordinates. - Developed an electronic tracking system that ensured 280 junior personnel were regularly rotated into different areas of responsibility giving them a stronger understanding of their job. Show less



United States Department of Defense

• United States
• Armed Forces
• 700 & Above Employee

• Morale, Wellness, Recreation

  • Aug 2008 - May 2009

  Indian Head, MD - Conducted concession sales and customer service at physical training facility catering to over 4000 sailors and Department of Defense (DoD) civilians.