Experience

Topcon Healthcare

• United States
• Medical Equipment Manufacturing
• 300 - 400 Employee

• IT Support Engineer

  • Feb 2023 - Present

  • Create and enhance problem-solving and troubleshooting workflows for issues, incidents, and hardware integration with software solutions. • Create and manage all hospital infrastructure information technology documentation. • Manage IT bulletins and feed them back to field engineers. • Log, report, and escalate all IT-related issues on ServiceMax to HQ. • Communicate and manage solutions effectively with engineers and customers, and monitor to completion. • Create and enhance problem-solving and troubleshooting workflows for issues, incidents, and hardware integration with software solutions. • Create and manage all hospital infrastructure information technology documentation. • Manage IT bulletins and feed them back to field engineers. • Log, report, and escalate all IT-related issues on ServiceMax to HQ. • Communicate and manage solutions effectively with engineers and customers, and monitor to completion.



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Data Analyst

  • Sep 2022 - Feb 2023

  • Performing statistical analysis of data. • Analysing complex data using software such as Excel or Microsoft Access. • Developing and maintaining data collection procedures. • Organising and transforming information into comprehensible structures. • Monitoring of data quality and removal of corrupt data. • Problem solving and leading change. Identification and implementation of solutions. • Organisation and resolution of time critical issues. • Performing statistical analysis of data. • Analysing complex data using software such as Excel or Microsoft Access. • Developing and maintaining data collection procedures. • Organising and transforming information into comprehensible structures. • Monitoring of data quality and removal of corrupt data. • Problem solving and leading change. Identification and implementation of solutions. • Organisation and resolution of time critical issues.



Autônomo

• Remote

• IT Technician

  • Jan 2020 - Sep 2022

  • Provision of PC maintenance services. • System builds and hardware upgrades. • Software installations. • System repairs, including hardware repairs, and system recovery. • IT system security installations. • Provide advice to customers relating to IT requirements. • Trouble shooting and route cause analysis. • Provision of PC maintenance services. • System builds and hardware upgrades. • Software installations. • System repairs, including hardware repairs, and system recovery. • IT system security installations. • Provide advice to customers relating to IT requirements. • Trouble shooting and route cause analysis.



Maioli Confecções

• Sorocaba e Região, Brasil

• Administrative Manager

  • Mar 2014 - Jul 2016

  • Management of operations relating to all aspects of IT systems repair and maintenance. • Supervision of IT technicians, management of work schedules and workload allocation. • Ensure application of procedures and processes across IT operational activities. • Monitoring of processes and implementation of process improvements. • Recruitment, on-boarding and mentoring of personnel. • Budgetary control, relating to internal resource allocation and the procurement of IT equipment. • Management of operations relating to all aspects of IT systems repair and maintenance. • Supervision of IT technicians, management of work schedules and workload allocation. • Ensure application of procedures and processes across IT operational activities. • Monitoring of processes and implementation of process improvements. • Recruitment, on-boarding and mentoring of personnel. • Budgetary control, relating to internal resource allocation and the procurement of IT equipment.



AutoMage Sys

• Sorocaba e Região, Brasil

• Network Technician

  • Jan 2012 - Feb 2014

  • Assist system users via remote helpdesk and in person. • Troubleshoot and complete route cause analysis relating to IT issues. • Complete planned system maintenance works. • Complete workstation set up / installation and maintenance. • Monitor and maintain network security. • Complete network hardware installation and maintenance. • Oversight for the operation of the organisation’s web hosting data centre. • Assist system users via remote helpdesk and in person. • Troubleshoot and complete route cause analysis relating to IT issues. • Complete planned system maintenance works. • Complete workstation set up / installation and maintenance. • Monitor and maintain network security. • Complete network hardware installation and maintenance. • Oversight for the operation of the organisation’s web hosting data centre.