Experience

National University Hospital

• Singapore
• Hospitals and Health Care
• 700 & Above Employee

• Senior Customer Service Associate

  • May 2019 - Present



MY Tennis Academy Pte Ltd

• 200 Turf Club Road

• Senior Admin Executive

  • Apr 2017 - Apr 2019

  - Ensure day to day smooth operation of the company. - Establishes and maintain excellent relationship between clients, parents and students. - Provides basic HR duties including preparation of staff salary, CPF contributions, bank company matter, submission of IRAS, company stationary supplies and leave and medical records. - Handles emails, calls, students registration, students daily timesheet and collection of student fees. - Prepare the daily collection report and maintains accurate record of students and fees. - PA to director. Show less



Index Credit Pte Ltd

• 210 Turf Club Rd, Singapore 287995

• Administrative Officer

  • Apr 2016 - Mar 2017

  - Handling emails/fax, calls and collection of vehicle instalment payments. - Preparing payment advice and 4th scheduling notice weekly. - Liaise with the bank for the full blocking of vehicles purchased settlement. - Perform great customer service after sales. - Preparing weekly bank payment report to all purchased vehicles. - Provides office administration support including office stationery supplies purchases, advertisement fees , collection of letters and maintenance of company records. - Data Entry of purchased vehicle and hirer information. Show less



Tanglin Academy

• 220 Turf Club Road, Singapore 288001

• Admin Executive

  • Feb 2013 - Mar 2016

  - Provide administrative duties. - Providing HR and Accountants supports. - Handling emails , calls and collection of student fees. - Preparing coaches timesheet report every end of the month. - Dealing with company clients and suppliers. - Provide administrative duties. - Providing HR and Accountants supports. - Handling emails , calls and collection of student fees. - Preparing coaches timesheet report every end of the month. - Dealing with company clients and suppliers.



Tan Tock Seng Hospital

• Singapore
• Hospitals and Health Care
• 700 & Above Employee

• Patient Service Associates

  • Apr 2013 - Jun 2013

  - Answering all inbound calls for medical appointment and doing outbound calls when necessary. - Attend patients enquiries via walk in and emails. - Prepare patients medical record. - Perform great customer service experience. - Answering all inbound calls for medical appointment and doing outbound calls when necessary. - Attend patients enquiries via walk in and emails. - Prepare patients medical record. - Perform great customer service experience.



Singtel

• Singapore
• Telecommunications
• 700 & Above Employee

• Customer Service Officer

  • Oct 2008 - Mar 2013

  - Attend to callers queries and provide relevant information of the company. - Learnt to answer enquiries in professional manner. - Handling different kinds of callers based on their Behavioural manner. - answering all inbound calls and doing outbound calls when necessary. - Improving customer service based on clients feedback through the development of new policies and procedures - Attend to callers queries and provide relevant information of the company. - Learnt to answer enquiries in professional manner. - Handling different kinds of callers based on their Behavioural manner. - answering all inbound calls and doing outbound calls when necessary. - Improving customer service based on clients feedback through the development of new policies and procedures