Transport Manager

• Oct 2022 - Present

Customer Service Manager

• Dec 2021 - Oct 2022

Managing customer service team, making sure standards are being met and resolved. Helping to develop and implement customer service policies. Managing customer service team, making sure standards are being met and resolved. Helping to develop and implement customer service policies.

Transport Operations Manager

• Mar 2008 - Nov 2021

Menzies airside trucking division

Administration Operations Manager

• May 2006 - Mar 2008

I started my career with Menzies Aviation as PA to EVP, a few months after that I was seconded to South Africa as a Project Analyst. When I returned I was appointed as Administration Operations Manager at Airside trucking covering LHR operations.Managing team of 100 driversAchieving consistently high customer service standards through motivating staff and maintaining disciplineLiaison with representatives of the airport authorities Preparation of monthly revenue and costsAssigns personnel, plans & organizes staff according to business requirements creating demand lead rostersEnsuring the facilities maintain excellent Safety and Security standards exceeding regulatory expectations

Events management

• Feb 2003 - Feb 2006

Responsible for day to day delivery of automotive accounts, working closely with the senior account manager, taking part in client meetings, establishing and developing great client relationships and overseeing the performance of Ride and Drives, Product Launches, Conferences etc Providing comprehensive administrative support to 4 directors, supervision of meetings, responsible for induction to all new starters and maintaining appropriate security within the office Budget preparation and management of sport activity days and Christmas parties Raising and monitoring invoices, organising mail outs and travel arrangements

Restaurant Manager

• Feb 2001 - Jan 2003

Ensuring restaurant operated efficiently and profitably while maintaining their reputation and ethos. I coordinated a variety of activities and also responsible for the business performance as well as maintaining high standards of food, service, and health and safety. Ensuring restaurant operated efficiently and profitably while maintaining their reputation and ethos. I coordinated a variety of activities and also responsible for the business performance as well as maintaining high standards of food, service, and health and safety.