Experience

amaysim

• Australia
• Telecommunications
• 100 - 200 Employee

• Credit Lead

  • Jun 2022 - Present

• Credit Specialist

  • Apr 2016 - Present

  • Started as a Customer Service Representative in (VAYA)• Hired as a Credit Specialist 2016 in ( amaysim )• Credit/ Billing Specialist and ID Verification. * Generate report on excel that shows summary of conversions of payment arrangements.* Verify payment information and check account status.* Handle escalations and action tasks to the right standard of time.* Gather and verify ID, for customer's security on the activation of services and accountmodifications.* Resolves billing inquiries or concerns.



VAYA

• Indonesia
• Advertising Services
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2014 - Apr 2016

  • Answer customer telephone calls and emails, chats regarding their accounts.• Respond to questions and concerns about service and escalate calls appropriately.• Consult with customers to evaluate needs and determine the best options. • Answer customer telephone calls and emails, chats regarding their accounts.• Respond to questions and concerns about service and escalate calls appropriately.• Consult with customers to evaluate needs and determine the best options.



Global Quest BPO specialist

• Outbound Sales Representative

  • Jun 2013 - May 2014

  • Outbound Sales Timeshare Account. • Outbound Sales Timeshare Account.