Experience

Orange Business Services

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Account Associate

  • Feb 2018 - Present

  Proactive support to Account Managers / Leads and Senior Account Associates in the sale of Orange Business Services and in the areas of ensuring customer satisfaction, achieving Company targets and providing quicker resolution to problems and queries - Focal point for quotations, evaluations, customer requests and day-to-day account activities in order to maintain and enhance strong customer relationships. Participation on life-cycle projects. - Communication with customer representatives, understanding and validation of their requirements, collection of commercial, technical and pricing data, actions to close the sale and order handover upon customer sign off. - Coordination with other departments and functions: pre-sales and post-sales technical consultants, project managers, customer service operations, delivery managers, sourcing, billing etc.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Order Creator

  • Jun 2017 - Jan 2018

• Senior Client Support Specialist EMEA

  • May 2013 - Jun 2017

  Post-sales support for AT&T EMEA Inside Sales team responsible for 600+ clients. October 2014 - promotion to senior position. Key responsibilities: - Partial ownership of end to end post-sales process of various products Data gathering, validation of accuracy, order entry; coordinating and ensuring order handoff to ordering teams. - Decreasing administrative burden and supporting sales team to achieve the financial targets, revenue retention/growth Assignment to specific projects for larger customers.- Order tracking, internal communication with relevant partners and reporting on all order handoff work. - Developing and mentoring team members, cross-functional education on internal processes and tools.

• Field Service Manager

  • Jan 2007 - Apr 2013

  Administrative sales support with focus on aligning data, resources and processes across multiple functions and organizations, execution of the pre- and post-sales support for AT&T corporate customers. Main Scope:- Sales and ordering tools handling, participation on pricing proposals, initiating and tracking of the orders, handling customer claims against invoices. - Communication and interfacing with Sales, Billing and Technical operational departments.