Buniness Intelligence Analyst

• Mar 2022 - Present

- Collect, clean, and analyze sets of data from various sources to identify trends, patterns, correlations, conduct adhoc reports. - Work closely with stakeholders (MKT, Sales, Customer Service) to define key performance indicators (KPIs), track, monitor and reporting metrics. Identify trends and provide insights on business performance. (Daily/monthly reports) - Develop and generate reports, dashboards, and visualizations to effectively communicate analytical insights to stakeholders. (BOD, Sales, MKT, CS Call Performance,...) Show less

Front-end Engineer

• Oct 2019 - Oct 2020

- Participate in the development of Web projects of the Company, specializing in building front-end functions of the Website. - Implement HTML/CSS, Javascript interface according to customer's request on the website system. Research and learn new Web development technologies to apply product improvements. - Coordinate with other technical departments according to the product development process and project implementation of the customer/company. - Perform other tasks in the specialty as assigned by the department head Show less

Front-end Engineer

• Oct 2018 - Aug 2019

- Web design for companies, customers, partners. - Website technical support. - Writing documents, guiding customers to manage the website. - Build the company's existing technical infrastructure and website system. - Support the sales department to advise customers about the company's services. - Participate in the construction of website projects according to the description and assignment of the direct manager. - Web design for companies, customers, partners. - Website technical support. - Writing documents, guiding customers to manage the website. - Build the company's existing technical infrastructure and website system. - Support the sales department to advise customers about the company's services. - Participate in the construction of website projects according to the description and assignment of the direct manager.

Sales Executive

• Oct 2017 - Sep 2018

- Receive and filter the list of potential customers from the Marketing campaign to classify customers who need to use the service to get the necessary information for consulting services. - Coordinate with operation departments to make preliminary plans and service quotes for customers to negotiate and sign contracts. - Call/email to introduce the company and products/services to potential customers. Persuading customers to use products/services, building customer trust with businesses. Show less

Senior Operations Executive

• May 2015 - Sep 2017