Experience

VANAD Engage. Unlike others.

• Netherlands
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• CEO VANAD Engage

  • Oct 2020 - Present

  VANAD Engage is a customer engagement company delivering customer experience in millions of interactions on behalf of leading brands, powered by technology, customer insights and created by thriving the unique talents of people. Today’s digital age represents a tremendous opportunity for brands providing experiences that are relevant in moments that matter, by making every interaction easy, personal and valuable. VANAD Engage is a customer engagement company delivering customer experience in millions of interactions on behalf of leading brands, powered by technology, customer insights and created by thriving the unique talents of people. Today’s digital age represents a tremendous opportunity for brands providing experiences that are relevant in moments that matter, by making every interaction easy, personal and valuable.



Future2Create

• Business Consulting and Services

• Partner Future2Create

  • Jan 2020 - Oct 2020

  Future2Create supports organisations to create their own future by deploying the unique talents of people in the organisation. We facilitate growth and transformation with a focus on leadership and collaboration within the organisation: making and realising plans together. Future2Create supports organisations to create their own future by deploying the unique talents of people in the organisation. We facilitate growth and transformation with a focus on leadership and collaboration within the organisation: making and realising plans together.



GrowthCreators

• Business Consulting and Services

• CEO | owner GrowthCreators

  • Feb 2014 - Oct 2020

  We help corporates and mid-size companies in creating and realising growth. We set direction and drive progress. We work at company, team and individual level. Our work: - International program for the worlds largest Flower Auction. Development of new channels (online and offline), new service models and controlled supply chains from growers in Africa and NL to points-of-sale. Daily lead of the start-up in China and NL. - Improvement trajectory in customer service (>20% call reduction + implementation self organising teams) for a water utility company - Growth strategy for a UK based logistics company (> €900m rev). Proposition development and in-market pilots of multiple new propositions for various business units. - Organisational change support for a large corporate venture company - On-boarding on Chinese e-commerce platforms (Tmall, JD.com and various others) for a supermarket, the EU market leader in lingerie and for flowers. Set-up of local operations including (international) logistics. - Market entry in China of an online life cycle marketing concept for UK market leader in the maternity & baby segment - Go-to-market strategy for a Dutch Cheese company Show less



PostNL

• Netherlands
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Director Strategic Business Development / After Sales Service

  • Sep 2010 - Dec 2013

  Initiate and manage innovation program and acceleration of autonomous growth. Main activities: - Development of the corporate growth strategy and innovation agenda - Go-to-market for after sales services, sales of value-added services - Roadmap for development of store traffic portfolio in Retail - Participation in SCOUPY, a Mobile Start-up in couponing enabling location based Retail campaigns Initiate and manage innovation program and acceleration of autonomous growth. Main activities: - Development of the corporate growth strategy and innovation agenda - Go-to-market for after sales services, sales of value-added services - Roadmap for development of store traffic portfolio in Retail - Participation in SCOUPY, a Mobile Start-up in couponing enabling location based Retail campaigns



Cendris

• Netherlands
• Consumer Services
• 200 - 300 Employee

• Directeur business development & consultancy

  • Jan 2009 - Aug 2010

  P&L of Consultancy unit and Strategic customers. Delivering third party Marketing & Sales services: Customer information, Campaign management, Event & Trigger marketing, Customer contact and Online services.

• Commercieel Directeur NL - Managing Director Germany

  • Apr 2007 - Dec 2008

  P&L of German operating company and Commercial lead of Customer service and Direct sales activities in NL. Focus on acquisition, development and retaining customers on behalf of Blue Chip companies.



CendrisBSC a JV between Essent and TNTPost

• Managing Director Business Unit Marketing Services

  • Dec 2004 - Mar 2007

  P&L of 4 operating companies in The Netherlands (market leader) and 1 in Germany. Development of the Direct sales channel across a variety of industries in Telecom, Energy & Utilities, Financial services, Retail and Leisure industry. P&L of 4 operating companies in The Netherlands (market leader) and 1 in Germany. Development of the Direct sales channel across a variety of industries in Telecom, Energy & Utilities, Financial services, Retail and Leisure industry.



Cendris

• Netherlands
• Consumer Services
• 200 - 300 Employee

• Marketing & sales manager

  • May 2000 - Nov 2004

  Pan-European third party customer contact service. Market share in NL form # 7 to runner up. Start-up of activities in UK and Germany. Pan-European third party customer contact service. Market share in NL form # 7 to runner up. Start-up of activities in UK and Germany.



Smurfit Kappa

• Ireland
• Packaging and Containers Manufacturing
• 700 & Above Employee

• Various marketing & sales functions

  • Sep 1996 - Apr 2000

  Product management, (international) sales and launch of new packaging concepts and supply chain packaging solutions. Product management, (international) sales and launch of new packaging concepts and supply chain packaging solutions.