Experience

Danske Spil

• Denmark
• Entertainment Providers
• 300 - 400 Employee

• Vendor Management - Strategic app vendors

  • Aug 2021 - Present

  Apps: Lotto inkl. EuroJacpot, Quick, Keno etc., Oddset, Casino, Dantoto and SikkertSpil (secure play) * Project Owner of successful transition project helping establishing new operations within App Vendor * Establish governance- and board structrures * Operationalization of new contract into daily ways of working * Colaborating with internal departments to onboard newly established Vendor operations * Working with management, UX- and App Managers on improving relationship… Show more Apps: Lotto inkl. EuroJacpot, Quick, Keno etc., Oddset, Casino, Dantoto and SikkertSpil (secure play) * Project Owner of successful transition project helping establishing new operations within App Vendor * Establish governance- and board structrures * Operationalization of new contract into daily ways of working * Colaborating with internal departments to onboard newly established Vendor operations * Working with management, UX- and App Managers on improving relationship with vendors * Contract Management, contract ajustments, negosiations etc. * Creator of differentiated SLA set-up, adding silver to existing gold SLA * In general in the midst and driving various workshops enabling a better realtionship with strategic vendor, from project- and PMO to development sprints, operations etc. * Development and execution of tendors and public tendors Show less Apps: Lotto inkl. EuroJacpot, Quick, Keno etc., Oddset, Casino, Dantoto and SikkertSpil (secure play) * Project Owner of successful transition project helping establishing new operations within App Vendor * Establish governance- and board structrures * Operationalization of new contract into daily ways of working * Colaborating with internal departments to onboard newly established Vendor operations * Working with management, UX- and App Managers on improving relationship… Show more Apps: Lotto inkl. EuroJacpot, Quick, Keno etc., Oddset, Casino, Dantoto and SikkertSpil (secure play) * Project Owner of successful transition project helping establishing new operations within App Vendor * Establish governance- and board structrures * Operationalization of new contract into daily ways of working * Colaborating with internal departments to onboard newly established Vendor operations * Working with management, UX- and App Managers on improving relationship with vendors * Contract Management, contract ajustments, negosiations etc. * Creator of differentiated SLA set-up, adding silver to existing gold SLA * In general in the midst and driving various workshops enabling a better realtionship with strategic vendor, from project- and PMO to development sprints, operations etc. * Development and execution of tendors and public tendors Show less



Udviklings- og Forenklingsstyrelsen

• Denmark
• Government Administration
• 700 & Above Employee

• Project Consultant IO Service Mgnt. (11 month interim contract)

  • Sep 2020 - Jul 2021

  Internal Mgnt. Consultant – Operating Model, X-functional office * New cross-functional office within Operations: Operating Model: * Advisory to Management, defining roles, tasks, responsibility, interfaces, gates, governance and processes – towards internal departments and external suppliers, inter-organisational integration, data-supported, customer-facing and much more * Via Stakeholder Management, interviews, colaboration and workshops * Determination (to a degree proto-typing)… Show more Internal Mgnt. Consultant – Operating Model, X-functional office * New cross-functional office within Operations: Operating Model: * Advisory to Management, defining roles, tasks, responsibility, interfaces, gates, governance and processes – towards internal departments and external suppliers, inter-organisational integration, data-supported, customer-facing and much more * Via Stakeholder Management, interviews, colaboration and workshops * Determination (to a degree proto-typing) of a phased (crawl-walk-run) aproach * Aiming towards a SIAM Operating Model * Matching above with current capabilities, skills and future outlook and SIAM strategies Interim Product Owner & Teamlead: Microsoft365 team * Taking lead on a re-orchastration of the entire Microsoft365 set-up at UFST. Looking into: * Mini Operating Model for Microsoft365 area, inkl. Kommisorium of board structures, Governance etc. * Resources and competencies * Governance and stakeholder mgnt. * Cross-collaboration set-up between the various agencies under the Taxation Ministry * Communication and knowledge sharing Project Consultant: Service Management, Applications Operations org. * Cross referencing new role descriptions with overall UFST roles./JIRA etc. * Working on alignment across the various departments. Various task helping the Department Mgr. * Take lead on finding right ressources to fill central positions * Discuss future set-up of Application Operation * Help with various initial onbording of new solutions, customers etc. Show less Internal Mgnt. Consultant – Operating Model, X-functional office * New cross-functional office within Operations: Operating Model: * Advisory to Management, defining roles, tasks, responsibility, interfaces, gates, governance and processes – towards internal departments and external suppliers, inter-organisational integration, data-supported, customer-facing and much more * Via Stakeholder Management, interviews, colaboration and workshops * Determination (to a degree proto-typing)… Show more Internal Mgnt. Consultant – Operating Model, X-functional office * New cross-functional office within Operations: Operating Model: * Advisory to Management, defining roles, tasks, responsibility, interfaces, gates, governance and processes – towards internal departments and external suppliers, inter-organisational integration, data-supported, customer-facing and much more * Via Stakeholder Management, interviews, colaboration and workshops * Determination (to a degree proto-typing) of a phased (crawl-walk-run) aproach * Aiming towards a SIAM Operating Model * Matching above with current capabilities, skills and future outlook and SIAM strategies Interim Product Owner & Teamlead: Microsoft365 team * Taking lead on a re-orchastration of the entire Microsoft365 set-up at UFST. Looking into: * Mini Operating Model for Microsoft365 area, inkl. Kommisorium of board structures, Governance etc. * Resources and competencies * Governance and stakeholder mgnt. * Cross-collaboration set-up between the various agencies under the Taxation Ministry * Communication and knowledge sharing Project Consultant: Service Management, Applications Operations org. * Cross referencing new role descriptions with overall UFST roles./JIRA etc. * Working on alignment across the various departments. Various task helping the Department Mgr. * Take lead on finding right ressources to fill central positions * Discuss future set-up of Application Operation * Help with various initial onbording of new solutions, customers etc. Show less



The Danish Defence

• Head of Service Management (konst. Sektionschef)

  • Feb 2020 - Aug 2020

  * Determining new set-up for Service Management sektion – organisational set-up, which ITIL Proces Owners to hire and in which order * Re-writing job descriptions to comply with best practice ITIL * Start forming new profile for Service Management * Working on hiring proces, organisational reprioritisation of ressource and iditifying resources to transfer to Service Management * Working on modernicing The Danish Defenses’ utilisation of best practice ITIL and tool support.

• Souschef, Core IT

  • Mar 2019 - Feb 2020

  * Substitute for Head of Department (Afdelingschef) * Coordinate various tasks * Conduct SKI public tender for technical resources for Remedy operation

• Projektchef/Project Chief: ITSM - PIT Program

  • Jun 2019 - 2020

  * Define and establish roadmap and presentation for Service Management in The Danish Defence * Wrote assessment paper on then current state of the Remedy team, and their ability to handle both technical upgrade of Remedy and ITIL process work at the same time * Orchestrate and secure several SKI 02.15, 02.17 and 02.06 public tenders * Work with management on taskforce to improve communication, identify areas of improvement for immediate daily operations and improving front of IT-info… Show more * Define and establish roadmap and presentation for Service Management in The Danish Defence * Wrote assessment paper on then current state of the Remedy team, and their ability to handle both technical upgrade of Remedy and ITIL process work at the same time * Orchestrate and secure several SKI 02.15, 02.17 and 02.06 public tenders * Work with management on taskforce to improve communication, identify areas of improvement for immediate daily operations and improving front of IT-info in terms of User Experience and making it first layer/access for Remedy/Helix * Working with Coordination Department on updating the SLA agreement, where I introduced new SLA’s measures (metals), thus standardizing, yet delivering a flexible, differentiated service * Upgrade Remedy core to latest version (Helix) successfully with minor quickly mitigated issues * Workshops with reference groups on cleaning up entry templates for end-users. * Decided to go with a decision tree to ensure user friendliness (utilizing User Experience) * Working with Coordination Department on supervision-case from the Ministerial Department/Strategic IT.

• ITSM Product Owner/Manager

  • Jun 2019 - 2020

  * Understand the use of Remedy today (i.e. Legal/Purchase case handling solution (Enterprise Service Management), weapon DB, Mobile DB), incl. Demars’ special use of Change Mgmt.., which essentially is Release & Deploy Mgmt. According to best practice ITIL. * Define use of BMC Helix Digital Workplace in connection to upgrade project of Remedy core * Incur future use of the Remedy/Helix platform, it’s architecture, roadmap incl. possibly Enterprise Service Management, support CMDB… Show more * Understand the use of Remedy today (i.e. Legal/Purchase case handling solution (Enterprise Service Management), weapon DB, Mobile DB), incl. Demars’ special use of Change Mgmt.., which essentially is Release & Deploy Mgmt. According to best practice ITIL. * Define use of BMC Helix Digital Workplace in connection to upgrade project of Remedy core * Incur future use of the Remedy/Helix platform, it’s architecture, roadmap incl. possibly Enterprise Service Management, support CMDB establishment and Demars’ future multi-sourcing set-up and how the platform can provide optimal support * Work with BMC to determine which license types and particularly modules to get (SKI 02.06) * Conducted additional large SKI 02.06 public tender for the Remedy software itself.



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• Copenhagen Area, Capital Region, Denmark

• Want to network about SIAM/VeriSM and much more...?

  • Apr 2018 - Mar 2019

  Senior IT Supplier/Vendor Manager✔ People Management✔ SIAM governance✔ Service Management✔ Leverandørstyring✔ Senior IT Supplier/Vendor Manager✔ People Management✔ SIAM governance✔ Service Management✔ Leverandørstyring✔



KMD

• Denmark
• IT Services and IT Consulting
• 700 & Above Employee

• Senior IT Supplier/Vendor Manager (SIAM Governance)

  • Aug 2016 - Mar 2018

  * Overseeing the daily collaboration with primarily IBM and IS Nordic. * Heading various boards, while keeping an eye on the KPI’s. * Helping with the onboarding of IBM, working alongside the transition project, with focus on governance issues, establishment of reporting and questions from KMD’s organisation. * Helping form a new SIAM set-up with a multi-customer >< multi supplier set-up. * Handling Operation’s internal services; Application Operation department, SAP, and… Show more * Overseeing the daily collaboration with primarily IBM and IS Nordic. * Heading various boards, while keeping an eye on the KPI’s. * Helping with the onboarding of IBM, working alongside the transition project, with focus on governance issues, establishment of reporting and questions from KMD’s organisation. * Helping form a new SIAM set-up with a multi-customer >< multi supplier set-up. * Handling Operation’s internal services; Application Operation department, SAP, and Tools & Processes from a SIAM perspective, as KMD is effectively in route to becoming a large-scale broker of IT services.

• Head of Department - General Customer Management

  • Aug 2015 - Jul 2016

  *Primary focus was to support KMD’s internal business units from an Operation’s perspective. *People Management of 10-12 Service Delivery Managers (SDM); development, goal setting and reviews *Re-structuring of internal customers per SDM. Coaching + working with the mindsets of the individual SDM’s in the group in order to best handle the everchanging landscape of KMD. *Owning the restructuring of Operation’s budget process, which touches all parts of KMD. My department was… Show more *Primary focus was to support KMD’s internal business units from an Operation’s perspective. *People Management of 10-12 Service Delivery Managers (SDM); development, goal setting and reviews *Re-structuring of internal customers per SDM. Coaching + working with the mindsets of the individual SDM’s in the group in order to best handle the everchanging landscape of KMD. *Owning the restructuring of Operation’s budget process, which touches all parts of KMD. My department was organising/facilitating the entire yearly budget process. *I redesigned the governance model (fit to purpose) and headed the Supply & Demand process * Hire & fire

• Service Manager

  • Apr 2014 - Jul 2015

  * Handling of 2 internal customers crucial to KMD’s success: Group Security and Internal IT. * Many daily operational- coordination- and organisational issues. * Establishment of new high availability solutions. * Cost saving via right sizing the CMDB and more. * Project management.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Delivery Manager - Large accounts

  • Sep 2012 - Apr 2014

  * Handling the entire decentralised platform for customer: NETS, one of the largest financial customers in IBM DK * Core team member, handling daily issues of Incident-, Change-, Problem, - and Capacity Management. * Prime driver of special projects etc. * Daily dealings with compliance issues. * Prime driver in various taskforces with extreme high business impact for the customer NETS. * Help drive priority 1+2 incidents, where it’s all hands on deck. * Handling the entire decentralised platform for customer: NETS, one of the largest financial customers in IBM DK * Core team member, handling daily issues of Incident-, Change-, Problem, - and Capacity Management. * Prime driver of special projects etc. * Daily dealings with compliance issues. * Prime driver in various taskforces with extreme high business impact for the customer NETS. * Help drive priority 1+2 incidents, where it’s all hands on deck.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• People Manager / 1st Line Manager, Operations Monitoring II

  • Jan 2011 - Sep 2011

  * Responsible for 33 dedicated team members in a 7/24/365 surveillance operation team (mainframe and batch). * Typical tasks involved with being a People Manager (1:1’s, reviews etc.) * Physical move of operation and on boarding of new customer. * Clarification of tasks performed in operation and dialogue with account team comparing to contract. * Participating in Global Delivery Framework certification (pool owner). * Working with team members to help them adjust to ever… Show more * Responsible for 33 dedicated team members in a 7/24/365 surveillance operation team (mainframe and batch). * Typical tasks involved with being a People Manager (1:1’s, reviews etc.) * Physical move of operation and on boarding of new customer. * Clarification of tasks performed in operation and dialogue with account team comparing to contract. * Participating in Global Delivery Framework certification (pool owner). * Working with team members to help them adjust to ever changing environment. * Initiating elaborate cross training and in general working with team members mindset and approach to their role in the team and much more * Hire and fire

• Lead Technical Solution Manager

  • Jul 2007 - Jan 2011

  * Lead for specific Request for Service (RFS) category for the account Danske Bank, incl. visitation on a daily basis of incoming RFS’. * Acting as mentor and focal point for TSM colleagues from India, incl. hands-on training. * Working with the different teams in order to deliver input to contracts, Statement of Work, technical designs and the cost cases based on the information gathered across the different competencies. * Focus on improving methods and collaboration across… Show more * Lead for specific Request for Service (RFS) category for the account Danske Bank, incl. visitation on a daily basis of incoming RFS’. * Acting as mentor and focal point for TSM colleagues from India, incl. hands-on training. * Working with the different teams in order to deliver input to contracts, Statement of Work, technical designs and the cost cases based on the information gathered across the different competencies. * Focus on improving methods and collaboration across competencies to improve better turn around times for RFS’ on named account. * Previously involved in engagements for existing clients, incl. renegotiations of contracts etc.

• Technical Solution Manager

  • Apr 2007 - Jun 2007

  * Working with the Account Manager/Project Executive to clarify the various Request For Service for existing customers. * Also working with the different teams in order to deliver input to Statement of Work, technical designs and the cost case based on the information gathered across the different compentencies.



KMD

• Denmark
• IT Services and IT Consulting
• 700 & Above Employee

• Service Delivery Manager

  • Oct 2004 - Mar 2007

  * Overall responsible for outsourcing contracts with 2 named accounts. * Driving projects, initiatives, improvement plans and quality adjustments, heading status meetings and participating in steering committees. * Focus on sales and rentability combined with continually improving the processes and solutions to support the customers and KMD’s strategic goals. * Contributing actively to renegotiation of contracts and particularly public tenders. * Enabling and supporting… Show more * Overall responsible for outsourcing contracts with 2 named accounts. * Driving projects, initiatives, improvement plans and quality adjustments, heading status meetings and participating in steering committees. * Focus on sales and rentability combined with continually improving the processes and solutions to support the customers and KMD’s strategic goals. * Contributing actively to renegotiation of contracts and particularly public tenders. * Enabling and supporting implementation of ITIL processes in daily operations. * Collaboration with account managers and sales to generate revenue through focused, trusted and value adding relationship with the customers. * At all times acting as the ambassador outside-in and inside-out. Show less * Overall responsible for outsourcing contracts with 2 named accounts. * Driving projects, initiatives, improvement plans and quality adjustments, heading status meetings and participating in steering committees. * Focus on sales and rentability combined with continually improving the processes and solutions to support the customers and KMD’s strategic goals. * Contributing actively to renegotiation of contracts and particularly public tenders. * Enabling and supporting… Show more * Overall responsible for outsourcing contracts with 2 named accounts. * Driving projects, initiatives, improvement plans and quality adjustments, heading status meetings and participating in steering committees. * Focus on sales and rentability combined with continually improving the processes and solutions to support the customers and KMD’s strategic goals. * Contributing actively to renegotiation of contracts and particularly public tenders. * Enabling and supporting implementation of ITIL processes in daily operations. * Collaboration with account managers and sales to generate revenue through focused, trusted and value adding relationship with the customers. * At all times acting as the ambassador outside-in and inside-out. Show less



CA Technologies

• United States
• Software Development
• 700 & Above Employee

• Director, Strategic Alliances, CSC in EMEA

  • 2002 - 2003

  * Responsible for CSC in EMEA. * Relationship building on all levels with CSC on a European level across all departments. * In collaboration with CSC to identify solutions based on CA technology and to run the connected activities. * Entrepreneur of new initiative between CSC and CA in Europe in security area. * Working to align CSC’s departments (development, deployment and operations) with CA in Europe based on bi-weekly focus meetings. * Drive various processes and projects… Show more * Responsible for CSC in EMEA. * Relationship building on all levels with CSC on a European level across all departments. * In collaboration with CSC to identify solutions based on CA technology and to run the connected activities. * Entrepreneur of new initiative between CSC and CA in Europe in security area. * Working to align CSC’s departments (development, deployment and operations) with CA in Europe based on bi-weekly focus meetings. * Drive various processes and projects locally or European wide. * Drive initiative to get a stronger relationship locally between CSC’s consulting organisation and CA across Europe with mutual revenue opportunities as the common driver. * Measured on identifying revenue opportunities outside global agreement, and to help drive these cases through to actual sales locally. * Day-2-day handling of escalations (ITIL). * Contract Management.

• Client Relationship Manger, CSC in EMEA

  • Mar 2001 - Apr 2002

  * Dedicated to handle CSC in EMEA in coordination with Director – from technical escalations to presentations, status meetings etc. * Identify new / expanded solutions for CSC based on CA technology etc. * Map out CSC’s various organizations followed by focus on specific areas and then work on building relationships, technical insight and problem solving etc.



CA Technologies

• United States
• Software Development
• 700 & Above Employee

• Client Relationship Manager, Danish customers

  • 2000 - 2001

  * Start-up of new Client Relations Organization. * Growing the relationship to existing clients. * The red thread through sales, - and service, - and technical organizations internally aimed towards the clients. * Update the clients on new products and solutions, status meetings etc.

• Account Manager

  • 1999 - 2000

  * Selling end-to-end solutions within systems, - information, - and application management as well as eBusiness solutions. * Account management.