Experience

Incredo

• Armenia
• Advertising Services
• 1 - 100 Employee

• Head of Business Development

  • Sep 2015 - Present

  My key Achievements and tasks are; • Achieved operational self-sustainability within the first two years of operation by driving optimal growth of revenues and cost management. • Spearheaded the development of 5 operational policies and procedures cutting across different functions. • Overseeing the day to day running of the company while making key operational decisions. • Overall, in charge of customer experience and growing customer numbers while ensuring healthy growth of the loan portfolio. • Product development and rationalization through market research, competitor analysis and client feedback. • Developing and implementing route-to-market strategies for product rollout and appropriate delivery channels. • Preparation, implementation, and monitoring of operational targets, projections and budgets. • Coordinating operational cross-functional dependencies between Credit, Finance and Administration, IT, Business Development and customer service. • Responsible for ensuring excellence in operational processes to enhance customer satisfaction and efficiency. • Offering team/staff mentorship and coaching and developing people skills through leading a high-performance. • Responsible for timely and accurate reporting to the MD and Board of directors • Establishing and maintaining new and existing networks and strategic partnerships with relevant stakeholders and partners. • Ensure compliance and adherence to set policies & procedures in all operations as well as all regulatory compliance. Show less



Kenya Livestock Finance Trust

• Credit Operations Manager

  • Mar 2011 - Aug 2015

  My main Achievements and duties included; • Expansion from One head office branch to four regional branches. • Onboarded over 20 key client accounts specifically Dairy Cooperative Societies • Leading and coordinating national credit operations. • Involved in strategic and operational policy formulation and implementation. • Participating in new product development and design of viable delivery models. • Conducting market intelligence on competitor products and advising management on how to position the company products in the market • Ensuring compliance with all credit and operational policies and guidelines. • Preparing necessary reports for the management, Board of Trustees and partners. • Preparation of both operational and financial budgets and projections. • Spearheaded the implementation of a new Core Banking System. • Conducting appraisals, assessments and approval on loan applications forwarded. • Managing the client and loan portfolio to ensure healthy portfolio growth. • Supervision of credit officers, support staff and agents. Show less



K-rep Development Agency

• Senior Microfinance Officer

  • May 2007 - Feb 2011

  Under this position, my duties as the unit head were to; • Manage and control KDA’s Project activities within the field office ensuring the effective and efficient running of the project. • Provide day-to-day supervision of Microfinance Officers, office assistant and other staff within the field office. • Supervision of all microfinance operations within the field office. • Conduct performance management of all staff within the field office. • Ensure cost-conscious operations and proper utilization of organizational resources. • Prepare timely and accurate monthly and quarterly monitoring reports on the loan performance for the field office. • Represent the region in all organizational meetings and events. Show less