Experience

MacroGenics, Inc.

• United States
• Biotechnology Research
• 200 - 300 Employee

• Senior System Engineer

  • Apr 2020 - Present



Worldaware

• Spain
• Marketing Services
• 1 - 100 Employee

• Senior Information Technology Support Engineer

  • Sep 2015 - Mar 2022

  • Troubleshoot, resolve, and document all desktop support related issues • Mobile device management (MDM) • iOS device setup and support • Point of contact for all SharePoint Administrator responsibilities • Office 365 Administrator (Exchange, SharePoint, Skype, OneDrive, Intune, etc.…) • In charge of Laptop, Cell phone and iPad preparation & support for all new hires • In charge of new hire orientations • Use of Jira Service Desk to research, manage and modify support request • VPN support • Multifactor authentication support via DUO and Microsoft Authenticator • Active Directory Administrator (create and modify user accounts and groups) • Use of GoToAssist, TeamViewer and Skype for remote support • Basic Powershell scripting • Conference and meeting room support Show less



AMLI Residential

• United States
• Real Estate
• 500 - 600 Employee

• Information Technology Engineer

  • Nov 2013 - Sep 2015

  • Setup and maintain AMLI’s Computer Infrastructure of approximately 90+ locations spread out within the US. • Software support via various company applications • Assisted on a team that Implemented SCCM into AMLI’s environment • Use of SCCM 2012 to manage entire environment • Build and deployed over 80+ Distribution Points via SCCM • Created stand-alone USB keys via SCCM for easy image deployment • Created device collections, built software packages, driver packages and other various things via SCCM • Use of Active Directory to create, manage, modify and update user accounts • Setup, configure, deploy and maintain all systems company wide • Travel to various locations around the US to perform new site builds and complete IT setups • In charge of Inventory tracking and management Show less



Lockheed Martin

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Desktop Support Technician II

  • Aug 2010 - Oct 2013

  • Upgraded 4000+ Vista and XP users to Windows 7 • Hardware and Software support • User data backup • Use of Exchange to setup and configure email accounts • Upgrades performed via network and manual • Use of SCCM to deploy software packages • Use of Remedy to research, create, and modify all service ticket request’s • Use of Active directory to create, manage, modify and update user accounts • Supported and maintained various company applications • Hardware and Software support Show less



The National Institutes of Health

• United States
• Biotechnology Research
• 700 & Above Employee

• Desktop Support Technician

  • Jan 2005 - Aug 2010

  • Troubleshoot, document, and resolved various printer and IT related issues • 1st level Blackberry Support • Served as initial point of contact for resolution of desktop related issues • Use of Remedy to research, create, and modify all service ticket request’s • Use of Active Directory to create, modify and delete user accounts • Helpdesk supervisor (July 2005 – September 2006) • Troubleshoot, document, and resolved various printer and IT related issues • 1st level Blackberry Support • Served as initial point of contact for resolution of desktop related issues • Use of Remedy to research, create, and modify all service ticket request’s • Use of Active Directory to create, modify and delete user accounts • Helpdesk supervisor (July 2005 – September 2006)