Professional Customer Operations Manager

• Jul 2023 - Present

As an account manager with a focus on operational efficiency, I specialize in nurturing relationships with existing clients and ensuring smooth, cost-effective cross-border deliveries. With experience in e-commerce logistics and a data-driven approach, I analyse performance metrics and adapt processes to meet the unique needs of each client. I am their first point of contact for any issues that arise, providing responsive support and collaborating with cross-functional teams to find solutions. Currently, I manage an existing client base that ships over 10 million parcels with Seven Senders.- Interface function between all operational stakeholders and account management- Continuous process optimization in the interests of our customers- Continuous improvement of internal customer-related processes- Assistance in troubleshooting and in the development, implementation and safeguarding of short-term measures- Analytical preparation of structural data and key figures Show less

Customer Operations Manager

• Oct 2022 - Jun 2023

Teamlead Operations

• Oct 2021 - Sep 2022

As an Operations Team Lead at Amazon, I was responsible for daily operational floor management, distributing tasks, and providing operational training and development to a team of between 4 and 9 associates, depending on the season. I ensured smooth operations through KPI adherence and process improvements at the company's last mile operations in Kaiserslautern and surrounding areas. Leveraging my expertise, I developed and implemented templates and processes that reduced costs and redefined KPI goals within my shift, while also providing virtual support to other stations to optimize their operations. I led quality-related projects on a regional scale, collaborating with cross-functional teams to ensure successful rollout and implementation. Show less

Rental Agent

• Jun 2021 - Aug 2021

- Handling customer complaints - Maintenance of the fleet - Renting out cars and receiving returns - Handling customer complaints - Maintenance of the fleet - Renting out cars and receiving returns

Event Staff

• Jun 2020 - Jul 2021

Temporary help for partly international clients in the fashion, food and marketing industries. Temporary help for partly international clients in the fashion, food and marketing industries.