Experience

Karsun Solutions, LLC
• Technical Program Manager

  • Dec 2018 - Present


DRT Strategies

• IT Services and IT Consulting
• 100 - 200 Employee

• Sr. Manager

  • May 2018 - Dec 2018

  Program Manager responsible for the delivery of the multi-year, multi-tenant IT modernization program supporting DOL's Office of Workers Compensation Programs’ effort to replace its IT systems with a cloud-based Case Management and Analytics platform. Lead the organization of 25 technical professionals, spanning 3 sub-contractors responsible for the architecture, implementation and maintenance of the cloud-based, BPM-enabled enterprise Case Management platform using Agile delivery methodologies. Show less



Q-Free Open Roads

• United States
• Software Development

• Director, Program Management

  • Sep 2015 - Apr 2018

  Oversaw the portfolio performance (P&L) for projects with the Virginia Department of Transportation (VDOT) account. Portfolio director interfacing with company executives and key customer stakeholders, prioritizing demand/resource allocations, driving execution efficiency and project profitability. Responsible for multiple cost centers, overseeing budget development, project estimations/delivery, vendor contracts, and staff development. - Negotiated, closed, and managed the largest NA contract to design, implement, and maintain a Statewide Advanced Transportation Management System (ATMS) consolidating VDOT Operations on a single platform. - Built a cohesive, high performing team of 40 developers, project managers, testers, and system engineers to successfully deliver and operate in a high-pressure, tight-schedule client environment. Led through volatile high growth doubling the team in 4 months – providing stability, quality, and scalability. - Drove process transformation at the PM and DevOps levels implementing agile methodology best practices, improving client collaboration, and ensuring predictable delivery. Show less



Serco - North America

• United States
• Non-profit Organizations

• Technical Program Manager

  • Aug 2011 - Feb 2015

  Technical Program Manager–Virginia Department of TransportationIn 2015, Serco won an unprecedented Statewide contract with the VDOT Operations division, consolidating all functions traditionally provided by a dozen of contractors and state staff under a single prime. Ms. Hederstrom assumed the leadership for all IT-related requirements under the contract. She directed the transition from legacy systems and implementation of the new integrated technical solution, including hosting in the private cloud, applications design and development (ATMS, MMMS, BI), communications network and 24/7 Help Desk. She led the team of 40+ IT professionals spanning 5 vendors supporting the delivery and maintenance of this solution.- Managed the delivery of Platform-as-a-Service (PaaS) hosting infrastructure featuring fully redundant production platform with two geographic locations under a very tight schedule. Deployed IBM Maximo/Nagios/Tableau application suite to fulfill MMMS requirements.- Organized and led the technical Program Management Office (PMO) in charge of multi-million program budget, resource allocation, customer satisfaction, vendor management, and overall program performance. Show less

• Program Manager

  • Aug 2011 - Feb 2015

  Program Manager–Veterans Administration Directed all aspects of solution development and system operations for the award-winning Veterans Administration program positioned to become the standard for veteran hiring in federal government. Managed a team of over 40 IT professionals spanning 7 subcontractors supporting the enterprise solution including web portal, BPM suite, business intelligence platform, and integrations with SaaS providers.- Orchestrated the on-time, under-budget program launch. Met the aggressive timeline to implement the hosting infrastructure, successfully integrate the solution components and deploy operational teams. - Exceeded project profit target by 40% and won the recomplete securing additional multi-million-dollar project revenue. - Implemented standards-based development and maintenance processes allowing for agile evolution of the production platform while ensuring its stability and improving Serco’s responsiveness to the VA by decreasing the “requirements to release” timeframe from quarterly to one month or less.- Recognized the need for and spearheaded the implementation of the business intelligence platform to measure program performance. Show less



LightSquared

• United States
• Wireless Services
• 1 - 100 Employee

• Director, Service Delivery and Analysis

  • 2010 - 2011

  Lightsquared is a start-up wireless broadband provider building the LTE network and aiming at transforming the telecommunications industry through the innovative wholesale-only open network offering. As the Director of Service Delivery, Lena oversaw the delivery of all projects for architecture and development of the network, ERP, and Business and Operational Support Systems. Acted as the interface between the development team and product managers and business operations for requirements collection and release planning. Functional areas of responsibility included program management, requirements management across releases and products, business processes definition, and management of systems interface development. Show less



Ventera

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Program/Project Manager

  • Feb 2005 - Sep 2010

  Program Manager in charge of building and leading high-performing teams of 5-50 consultants, external vendors and client resources delivering on full-lifecycle programs including process re-engineering, system development, integration, and maintenance projects for Fortune 500 companies, including AT&T, Sprint Nextel, T-Mobile. Led projects and programs from business case creation through transition to client operational staff. Led solution design, facilitated requirements elicitation and deliverable reviews with the clients. Implemented waterfall, RUP, and Agile methodologies to optimize execution based on project requirements. Show less



Celerity

• Semiconductors
• 1 - 100 Employee

• Project Manager/Senior Business Analyst

  • Jun 2004 - Feb 2005

  Provided business analysis and project management expertise to Freddie Mac project teams responsible for financial restatement and real-time mortgage loan underwriting systems. Elicited and documented business requirements and prepared project artifacts including vision, use cases, test plans and test cases. Coordinated a multi-release integration effort between the new Servicing system and various business support systems. Led interface definition and design.  Developed the accounting processes and led business requirements gathering and UAT for a Java-based automated loan portfolio securitization system for Investments Accounting and Capital Markets team allowing for timely financial reporting and compliance with SOX control requirements.  Developed a comprehensive 2-year loan servicing system implementation and integration schedule allowing the just-in-time deployment of resources from affected business teams and minimizing the impact of migration to new system. Show less



Indymac Bank

• Banking
• 700 & Above Employee

• IT Team Lead

  • Jul 1999 - Jun 2004

  Served as the primary liaison between the mortgage banking business units and the IT development team. Collaborated with product managers and business leaders to define and implement web-based financial products. Managed a suite of .NET/C# applications for B2B and retail mortgage lending departments. Led developer staff of 2-5 and conducted business analysis on system implementation and maintenance projects. Produced and maintained company websites. Defined user experience, programmed and tested web applications. Promoted twice in 4 years.  Implemented a web-based construction loans submission system helping increase the volume of construction loan applications 1.5 times.  Led process re-engineering project and implemented an auditing database for the loan quality assurance department resulting in work through-put of 40%.  Coordinated the upgrade to SQL Server 2000 for the construction lending department as part of the company-wide upgrade. Achieved zero critical defects and zero down-time for the mission critical applications. Show less



Viant

• Insurance
• 100 - 200 Employee

• Senior Functional Analyst

  • 2000 - 2001

  Member of the consulting team responsible for conceptualizing, designing and delivering a web-based movie-on-demand platform for Sony Pictures Entertainment. Performed business process engineering, led requirements definition and conducted product evaluation for the e-Commerce platform. Member of the consulting team responsible for conceptualizing, designing and delivering a web-based movie-on-demand platform for Sony Pictures Entertainment. Performed business process engineering, led requirements definition and conducted product evaluation for the e-Commerce platform.



Lockheed Martin Skunk Works

• Flight Dynamics Engineer

  • 1997 - 1999

  Member of the engineering team charged with the design of X-33 Single-Stage-To-Orbit concept demonstrator vehicle. Simulated vehicle trajectories, optimized aerodynamic models, maintained and modified mathematical modeling software packages and scripts. Member of the engineering team charged with the design of X-33 Single-Stage-To-Orbit concept demonstrator vehicle. Simulated vehicle trajectories, optimized aerodynamic models, maintained and modified mathematical modeling software packages and scripts.