Payroll Manager

• Oct 2022 - Present

Payroll Benefits Administrator

• Oct 2021 - Oct 2022

Payroll and Benefits Specialist

• Oct 2018 - Nov 2021

Senior Payroll Representative

• Jan 2018 - Oct 2018

Payroll Administrator

• Jun 2014 - Oct 2018

Provide payroll processing support for 6 departments in a manufacturing plant, supporting approx. 1,500 hourly employees. Provide training on payroll software and practices to Business Team Leaders, as well as hourly coordinators. Assist in administering the attendance policy and process after-the-fact pay adjustments to maintain accuracy and consistency for all employees.

Customer Financial Service Representative

• Oct 2010 - Jun 2014

 Maintain account delinquency through collections and working with other departments to resolve customer deductions to meet various receivable past due targets. Develop customer relationships and interface with sales, distribution, and other teams to maintain accounts receivable portfolio, which consists of 4 retail customers. Utilize various Microsoft Office applications, as well as multiple customer websites, to maintain account portfolio.

Customer Service Co-op

• Aug 2007 - Oct 2010

 Performed administrative duties in support of the National Single Family team, handling customers such as DR Horton, Ryland Homes and Pulte Homes. Assisted CS reps in the proper scheduling of appliance deliveries. Responsible for creating training material and facilitating co-op training modules. Collaborated with CS Reps to establish Standard Operating Procedures and best practices primary job responsibilities. Reviewed and properly routed incoming faxes containing customer orders. Performed data entry of customer orders so that CS Reps can easily review electronically. Show less