Director, Member Experience & Special Projects

• Apr 2021 - Present

Help prioritize planning, developing, implementing, and measuring the impact of TMA member benefits with the goal of creating a cohesive membership experience for existing members, and one that appeals to potential members.

Manager, Publications & Special Projects

• Oct 2017 - Apr 2021

Manage the publication process from start to finish which includes the production schedule, content development, editing, graphic design, and quality control of PDF and print publications through collaboration across cross-functional teams and external professionals

Publications Coordinator

• Dec 2013 - Oct 2017

Lead Content Coordinator

• Oct 2011 - Nov 2013

Maintained a smooth flow of content as one of the main points of contact representing and communicating company policies and brand to over 300 authors. Ensured quality control and adherence to a strict schedule of 40-50 published manuscripts a week in e-book and print formats. Hired and supervised content support staff. Performed line-by-line editing of manuscripts, as needed. Lead the creation, design, and site construction of a community website for authors and readers to increase engagement while managing the content and editorial calendar.

Publishing Admin

• Jun 2010 - Oct 2011

Student Worker

• Oct 2008 - May 2010

Provided essential day-to-day support for administrative offices and customer service for students and parents in a high-volume, professional environment Provided essential day-to-day support for administrative offices and customer service for students and parents in a high-volume, professional environment

Bookseller

• Sep 2005 - Dec 2008

Specialized in the Children and Teen departments that also included organizing special events. Trained new booksellers and educated them on the store and its policies. Specialized in the Children and Teen departments that also included organizing special events. Trained new booksellers and educated them on the store and its policies.