Broadcast Engineer

• Sep 2021 - Present

Cameras Technical Support Engineer

• Feb 2007 - May 2021

Provided technical phone support for the western hemisphere as well as troubleshooting and repair for high end broadcast television cameras and camera control systems Including wireless cameras and fiber systems. Covered on air emergency support. Created knowledge base articles and documents for internal and customer use. Completed on site commissioning of new camera chains for various television sites and mobile studio production clients across the United States and Canada. Servicing clients such as ESPN, NEP, Colorado Studios and Mobile Television Group, Lyon Video, Fox Sports, and other TV stations and universities. Managed inventory of camera loan and demo equipment ensuring latest firmware updates and repair of any cameras as needed. Consistently met or exceeded customer expectations and repair turn around time with high net positive promoter scores from customer surveys.

Senior Technician

• Oct 2002 - Feb 2007

Senior TechnicianTested, troubleshot, and repaired a variety of military grade navigation systems for carrier aircraftand air launched cruise missile systems. Consistently met production goals and ISO and FAAstandards. Senior TechnicianTested, troubleshot, and repaired a variety of military grade navigation systems for carrier aircraftand air launched cruise missile systems. Consistently met production goals and ISO and FAAstandards.

System Engineer

• Aug 1987 - Aug 2002

Systems EngineerTested, troubleshot, and repaired various commercial broadcast control and video/audio equipment. Developed test procedures and diagnostic software, for increased quality, and productivity. Consistently met production goals and ISO-9000 standards. Used technical expertise, attention to detail, and commitment to deadlines to test, troubleshoot and repair at component level, digital and analog video/audio systems, including graphics rendering, master control, routing control, machine control, routing switchers, distribution amplifiers, etc. Developed diagnostic software set for new master control product line using assembly language programming skills, providing troubleshooting tools for technicians, resulting in improved product quality and improved production processes Improved product quality, performance, and safety by utilizing expertise in identifying design or process defects and initiating engineering change orders and proposing appropriate solutions. Reduced initial defects in new products by conducting trend analysis using statistical process control database. Insured inventory levels were accurate and consistently maintained through use of product routing databaseConducted several ISO-9000 internal audits as a trained and certified member of the internal audit committee.