Experience

M1

• United States
• Financial Services
• 100 - 200 Employee

• Senior Client Success Associate

  • Oct 2023 - Present

• Client Success Associate

  • Oct 2022 - Present



Robinhood

• United States
• Financial Services
• 700 & Above Employee

• CXR at Robinhood Financial

  • Sep 2021 - Oct 2022

  Democratizing Finance for All



Empower

• United States
• Financial Services
• 700 & Above Employee

• Retirement Specialist

  • Feb 2020 - Sep 2021

  Denver, Colorado



Chemical Bank

• United States
• Banking
• 700 & Above Employee

• Loan Services Manager

  • Mar 2018 - Feb 2020



DexYP

• United States
• Software Development
• 700 & Above Employee

• Digital Marketing Consultant

  • Aug 2015 - Apr 2017



KeyBank Commercial

• Financial Services
• 700 & Above Employee

• Operations Manager - Customer Service

  • Jul 2013 - Aug 2015

  Leading a team of Dynamic Client Service agents who handle various internal and external customer requests. Current duties & responsabilities at the moment include Data & Analytical reporting, Project Management, People (TEAM) Management & active member of the Career Development Sub Committee. I am also a certified Adjunct Instructor & overseeing numerous training initiatives for Client Services.

• Operations Supervisor - Payment Processing

  • Nov 2010 - Jul 2013

• Senior Associate - Collections

  • Sep 2007 - Nov 2010

  Greater Denver Area



Aurora Loan Services

• Post Closing Auditor

  • 2001 - 2006



Chase

• Mortgage Collection Manager

  • 1999 - 2001