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Experience

    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
    • System Network Analyst
      • Nov 2014 - Present
    • United States
    • Banking
    • IT Network Assistant
      • Aug 2009 - Nov 2014

      • Delivered excellent service to all users and ensured total customer satisfaction.• Performs network maintenance relating to users, contexts, and network devices.• Completes daily Antivirus and Antispyware Protection of systems and network.• Assist in creation of new end-user applications and programs.• Performs nightly backup of entire Planters Bank database.• Maintain the security regarding physical access to the system.

    • Helpdesk Support/ Electronic Banking Technician
      • Nov 2008 - Nov 2014

      • Managed Automated Clearing House incoming and outgoing transactions.• Assisted with customer service of internet banking.• Trained staff employees on ATM upgrades. • Maintained a strict standard of confidentiality involving all banking transactions.• Developed a working knowledge of all software and products.• Contributed to the fulfillment of bank’s policies and goals.• Participated in administrative duties and collaborated with others regarding company endeavors.

    • United States
    • Financial Services
    • Shipping/Receiving Clerk
      • Dec 2007 - Sep 2008

      • Applied labels to correct location on freights/pallets/merchandise. • Maintained a safe work area. • Managed freight deliveries. • Organized work area. • Provided basic maintenance to receiving equipment. • Applied labels to correct location on freights/pallets/merchandise. • Maintained a safe work area. • Managed freight deliveries. • Organized work area. • Provided basic maintenance to receiving equipment.

    • United States
    • Retail Groceries
    • Order Selector
      • Apr 2005 - Nov 2007

      • Performed pre-shift checks on all equipment. • Selected merchandise for shipment to grocery stores using headset technology. • Broke down and re-stacked product from pallets during random audits. • Product and quantity verification. • Maintained a clean and safe work environment. • Performed pre-shift checks on all equipment. • Selected merchandise for shipment to grocery stores using headset technology. • Broke down and re-stacked product from pallets during random audits. • Product and quantity verification. • Maintained a clean and safe work environment.

Education

  • Delta State University
    Bachelor's Degree, Political Science
    2010 - 2015
  • Mississippi Delta Community College
    Associate's Degree, Computer Networking Technology
    2007 - 2009

Community

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