Luis Melgar
Service Delivery Manager at Lemongrass- Claim this Profile
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English Full professional proficiency
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Spanish Native or bilingual proficiency
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Portuguese Limited working proficiency
Topline Score
Bio
Anil B
I have enjoyed working with Close Luis Eduardo Melgar Muñoz for almost 3 year. He is very hardworking and knowledgeable person in FICO technical areas, especially he is very knowledge in Asset data conversion process and asset sub module area technical details. he was the core resource who handled all major issues related to FICO developments. He has excellent experience in ABAP and can be trusted for any challenging tasks. He has very good knowledge in Utility business process also. I will take this opportunity in real to thank him for all his support and service.
Sandeep Gaitonde
I worked with Luis when he was the PI and data coversion lead for AES EMEA deployment and I was the development lead. He has excellent knowledge of ABAP and PI and was very professional in his approach. He was the 'go to' person for all the PI related queries and he could answer/resolve everything within no time. His dedication to the work was exceptional. I would definitely recommend him as the development lead for any big SAP implementation and wish him all the best for the future.
Anil B
I have enjoyed working with Close Luis Eduardo Melgar Muñoz for almost 3 year. He is very hardworking and knowledgeable person in FICO technical areas, especially he is very knowledge in Asset data conversion process and asset sub module area technical details. he was the core resource who handled all major issues related to FICO developments. He has excellent experience in ABAP and can be trusted for any challenging tasks. He has very good knowledge in Utility business process also. I will take this opportunity in real to thank him for all his support and service.
Sandeep Gaitonde
I worked with Luis when he was the PI and data coversion lead for AES EMEA deployment and I was the development lead. He has excellent knowledge of ABAP and PI and was very professional in his approach. He was the 'go to' person for all the PI related queries and he could answer/resolve everything within no time. His dedication to the work was exceptional. I would definitely recommend him as the development lead for any big SAP implementation and wish him all the best for the future.
Anil B
I have enjoyed working with Close Luis Eduardo Melgar Muñoz for almost 3 year. He is very hardworking and knowledgeable person in FICO technical areas, especially he is very knowledge in Asset data conversion process and asset sub module area technical details. he was the core resource who handled all major issues related to FICO developments. He has excellent experience in ABAP and can be trusted for any challenging tasks. He has very good knowledge in Utility business process also. I will take this opportunity in real to thank him for all his support and service.
Sandeep Gaitonde
I worked with Luis when he was the PI and data coversion lead for AES EMEA deployment and I was the development lead. He has excellent knowledge of ABAP and PI and was very professional in his approach. He was the 'go to' person for all the PI related queries and he could answer/resolve everything within no time. His dedication to the work was exceptional. I would definitely recommend him as the development lead for any big SAP implementation and wish him all the best for the future.
Anil B
I have enjoyed working with Close Luis Eduardo Melgar Muñoz for almost 3 year. He is very hardworking and knowledgeable person in FICO technical areas, especially he is very knowledge in Asset data conversion process and asset sub module area technical details. he was the core resource who handled all major issues related to FICO developments. He has excellent experience in ABAP and can be trusted for any challenging tasks. He has very good knowledge in Utility business process also. I will take this opportunity in real to thank him for all his support and service.
Sandeep Gaitonde
I worked with Luis when he was the PI and data coversion lead for AES EMEA deployment and I was the development lead. He has excellent knowledge of ABAP and PI and was very professional in his approach. He was the 'go to' person for all the PI related queries and he could answer/resolve everything within no time. His dedication to the work was exceptional. I would definitely recommend him as the development lead for any big SAP implementation and wish him all the best for the future.
Credentials
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ITIL foundations 2011
Thought Rock- B Wyze Toronto Inc.Jan, 2012- Nov, 2024 -
SAP Sales and distribution consultant
SAP ArgentinaJan, 2009- Nov, 2024 -
SAP Process Integration analyst
SAP ArgentinaJan, 2008- Nov, 2024 -
Oracle Database Administrator
Datum El SalvadorOct, 2005- Nov, 2024
Experience
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Lemongrass
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United Kingdom
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IT Services and IT Consulting
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300 - 400 Employee
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Service Delivery Manager
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May 2022 - Present
- Responsible for IT Service Delivery to customers. - Manager for Operational process and continuous improvement initiatives. - People Management - Team of 20+ (Leads, Architects, developers, and technical engineers) - Customer relationship management. - Escalation management, delivery reporting, contractual SLA, quality, and performance. - Cloud operations management. - Incidents, requests, problems, and change management. - Responsible for IT Service Delivery to customers. - Manager for Operational process and continuous improvement initiatives. - People Management - Team of 20+ (Leads, Architects, developers, and technical engineers) - Customer relationship management. - Escalation management, delivery reporting, contractual SLA, quality, and performance. - Cloud operations management. - Incidents, requests, problems, and change management.
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The AES Corporation
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United States
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Utilities
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700 & Above Employee
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SAP Global Solutions Architect / SCC Operations Manager
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Sep 2020 - Apr 2022
- Responsible for the SAP technical teams (BASIS, CPI, PO, MDG, ABAP, BTP, ARIBA) that provide support to USA, Brasil, Argentina, Chile Colombia, Mexico, and Central America.- Resposible for negotiating outsourcing contracts based on SLA's and deliverables, which includes the execution of complex requests for proposals from various top-level technology providers.- Leader of the global service management consolidation project, which covered the ITSM platform implementation with ServiceNow, while at the same time unified regional policies, processes, and procedures.- Perform resource allocations and workload assignments according to delivery requirements.- Work with business relationship managers to establish the strategic roadmap and priorities. Show less
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Sap Solutions Architect
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Jan 2016 - Sep 2020
Responsible for all the aspects of the SAP products and implementations, ensuring adherence to standards, security, scalability, and compliance.Some of my achievements include.- Successfully implemented five full life cycle SAP ERP implementations for a user base of 5000+ users, meeting business requirements.- Standardized processes and technologies to establish a global template that allowed centralized business management and millions in support cost reductions.- Technical project manager for the ECC 6 to S/4 HANA brownfield migration.- Migrated a large and complex SAP Landscape to the Cloud, including systems such as PO, BW, SLT, MDG, BODS, GRC.- Technical lead for the BPC 10 on HANA implementation.- Consolidated four regional ERP's into a single global instance reducing the applications landscape complexity by 60%. Show less
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Global Integrations Architect and SAP development lead
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Jan 2012 - Dec 2015
Supervised the SAP development and integration activities, including support and project executions. Successfully implemented more than 200 integrations. Implemented the global SoA platform that processes all the internal transactions between SAP and legacy systems across the world.Some activities under my responsibility includes:• Enterprise Integration using SAP PO• Leader of the development off-shore teams.• Leader of the regional project implementation teams.• Maintain and enhance legacy integrations with Concur, Success Factors, Salesforce, Workday, Ariba, e-banking, CMR, among others.• Application Network Architecture Design• Performance Tuning of complex integration processes.• Responsible for the Development of API Monitors• Responsible for API documentation standards. Show less
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Senior Integrations Analysts
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Oct 2007 - Dec 2011
Lead of SAP integrations and support team. As senior integration analysts I was in charge of building and certifying the technical specifications that meet the business requirements in terms of efficiency, reliability and accuracy. Integrated systems and processes from multiple disciplines such as finance, treasury, accounting, Human Resources, operations and sourcing, among others.-Analyzed, designed, and implemented SAP XI / PO integrations.-Developed API’s, Web services and custom adapters for various business processes such as finance, reporting, treasury, human resources, plant maintenance, supply chain.-Developed robust solutions using multiple languages and adapters such as ABAP, Java, SQL, XSLT, BPM -Workflows, EDI, IDocs, ODBC, SFTP, WebServices, SOAP, HTTP, REST.-Implemented the encryption and security standards across the organization. Show less
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AES El Salvador
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El Salvador
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Renewable Energy Semiconductor Manufacturing
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100 - 200 Employee
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Integrations Analyst
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Oct 2006 - Oct 2007
Implemented the SAP integrations required by our distribution company at El Salvador. My duties included the adequate development of finance and treasury interfaces following the corporation standards and adhering to the global template, developed interfaces as part of the SAP ECC implementation and assisted functional teams during testing’s and post go-live support. Implemented the SAP integrations required by our distribution company at El Salvador. My duties included the adequate development of finance and treasury interfaces following the corporation standards and adhering to the global template, developed interfaces as part of the SAP ECC implementation and assisted functional teams during testing’s and post go-live support.
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Distribuidora De Electricidad Del Sur S.A.
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Renewable Energy Semiconductor Manufacturing
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1 - 100 Employee
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Senior Database Administrator
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Mar 2001 - Oct 2006
Senior DBA in charge of for Oracle and Microsoft SQL databases running on AIX ,HPUX ,Linux and Windows respectively, providing support to 50+ Applications that compose the platform of the local operations and financial units. Designed and implemented data recovery strategy, monitored and optimized performance of databases. Senior DBA in charge of for Oracle and Microsoft SQL databases running on AIX ,HPUX ,Linux and Windows respectively, providing support to 50+ Applications that compose the platform of the local operations and financial units. Designed and implemented data recovery strategy, monitored and optimized performance of databases.
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Profuturo AFP
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Peru
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Financial Services
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400 - 500 Employee
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IT Services Administrator
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Jan 1995 - Feb 2001
Managed the backend infrastructure, ensured availability of Linux and Windows servers, negotiated contracts with product vendors, supervised personal computer and support teams, provide end user assistance on demand. Managed the backend infrastructure, ensured availability of Linux and Windows servers, negotiated contracts with product vendors, supervised personal computer and support teams, provide end user assistance on demand.
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Education
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2021 - 2023
Universidad Torcuato Di Tella
Executive MBA, Business Administration and Management -
2000 - 2007
Universidad Tecnológica de El Salvador
BS in Systems engineering, Information Technology
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