IT Team lead

• Oct 2022 - Present

Computer Forensics and Cybersecurity Incident Response Senior Director | IT Director

• Jan 2022 - Jul 2022

- Management of teams of investigators as well as teams of incident response specialists - Manager of the internal infrastructure Teams - Manager of the internal IT support Teams - Post-incident enhancement account manager (Businesses) - One of the main directors of the Forensik "reinvention" project - Management of teams of investigators as well as teams of incident response specialists - Manager of the internal infrastructure Teams - Manager of the internal IT support Teams - Post-incident enhancement account manager (Businesses) - One of the main directors of the Forensik "reinvention" project

Supervisor, Information Technology

• Jul 2021 - Dec 2021

- Creation and management of the internal IT department- Management of technological budgets for the head office and all offices in North America- Responsible for interactions and escalations with our technological partner (MSP).- Act as an expert technology consultant for multiple technology and integration projects across various departments and divisions in Europe and Asia.- Implementation of a ticketing and internal inventory solution.- Responsible for cybersecurity cases and legal investigations.- Worked in close collaboration with the legal department and human resources.- Implementation of cybercrime prevention solution (phishing tests, training ...)- Key responsible for various security projects of the senior administration.- Production of various internal reports and in partnership with various service providers.

IT coordinator

• Mar 2021 - Jul 2021

Senior IT Consultant

• Mar 2020 - Mar 2021

- Assisted businesses / MSPs on various IT projects (cyber-security & multi-technology solutions). - Training. - Translation of documents (FR -> EN) - General technical assistance / consultation. - Assisted businesses / MSPs on various IT projects (cyber-security & multi-technology solutions). - Training. - Translation of documents (FR -> EN) - General technical assistance / consultation.

Special Projects Manager & Senior Technological Advisor (MSP - SaaS)

• Nov 2017 - Mar 2020

- Manager of eclectic technological projects, multidisciplinary team and R&D- Specialist in charge of crypto attacks and Cybercrime intervention files in general, including the “DarkWeb” project. - Work closely with the Cree community of northern Quebec for the development of their fresh out of school IT teams- Senior IT trainer (English and French)- Management of Junior and Senior IT teams

Senior Account Manager

• Mar 2017 - Nov 2017

- Management of SMB customers (mainly English-speaking)- Assisted in the implementation of internal policies and structures

Senior Manager of Implementations & Technical Department (Private ISP & MSP - PaaS / IaaS)

• Apr 2010 - Mar 2017

- In charge of fiber optic implementation and implantation contracts throughout the deployment phases (underground and wireless). - Management of the technical support department and its interactions to and from the NOC / SysAdmin / Installers / Senior Management... (Montreal / Thailand) - Management of the harmonization of technical service resources (IT teams, processes and technologies) following the takeover of ZeroFail by OpenFace in 2016. - Analysis of data / logs from mail servers, anti-spam and shared hosting solutions. - Automation and simplification of internal business processes.

Associate lecturer

• May 2012 - Sep 2013

Course design: CR-170 Telecommunications and IP telephony (Mobile technologies) Course design: CR-170 Telecommunications and IP telephony (Mobile technologies)

Special Projects Manager

• Dec 2009 - Feb 2010

- Development (with a team of programmers) and implementation of an automation and diagnostic system for the IT call center.- Evaluate and provide a business plan on the potential validity for Videotron to offer services like "Geek Squad" to its customers.

Training Specialist & Senior Floor Manager

• Aug 2009 - Feb 2010

- Call monitoring and ticketing system of the technical team- In charge of training teams of Junior and Senior technicians (including junior trainers)- Management of customer complaints and escalations

IT Services Director

• Jan 2008 - Aug 2009

- Dedicated to the development of the administrative structure of the company - Expert in Web solutions and Cybersecurity - Cellular specialist - Trainer and technological advisor - Dedicated to the development of the administrative structure of the company - Expert in Web solutions and Cybersecurity - Cellular specialist - Trainer and technological advisor

Director of Technical Support & Customer Service Department (POS Provider)

• Mar 2006 - Jun 2007

- Consultant in technological development and procedures. - Responsible for inventory and merchandise safety (order management and stock localization at all times). - Responsible for the technical department and customer service of Canadian companies from coast to coast. - In charge of the acquisition of new talents, staff training and overall maintenance of internal documentation catalogs. - Consultant in technological development and procedures. - Responsible for inventory and merchandise safety (order management and stock localization at all times). - Responsible for the technical department and customer service of Canadian companies from coast to coast. - In charge of the acquisition of new talents, staff training and overall maintenance of internal documentation catalogs.

IT Director - Cellular DATA Specialist

• Oct 2000 - Nov 2005

- IT manager for 3 office in (Laval, Montreal, St-Jerome) - Deputy Director of customer service and technical support - Cellular data / Smart phone specialist - Senior collaborator in the deployment of a complete ERP system (CellSell). - IT manager for 3 office in (Laval, Montreal, St-Jerome) - Deputy Director of customer service and technical support - Cellular data / Smart phone specialist - Senior collaborator in the deployment of a complete ERP system (CellSell).

Manager of customer service - Chief Technician

• Oct 1997 - Oct 2000

- Head of customer service department - Chief technician - Created and operated the first computerized inventory system in real time of the company - Head of customer service department - Chief technician - Created and operated the first computerized inventory system in real time of the company

IT Director - Bilingual trainer

• Sep 1995 - Jun 1997

- IT director and bilingual training agent for the greater Outaouais region (Ottawa - Gatineau). - One of the pioneers behind the Staples "ETF". - IT director and bilingual training agent for the greater Outaouais region (Ottawa - Gatineau). - One of the pioneers behind the Staples "ETF".

Deputy branch manager

• Nov 1994 - Jun 1995

- Mainly attached to the center of Rosemere. - Made replacements of managers and technicians for the office of Cote-Vertu and that of Carrefour Laval - Senior technician - Mainly attached to the center of Rosemere. - Made replacements of managers and technicians for the office of Cote-Vertu and that of Carrefour Laval - Senior technician

IT Technician

• Sep 1992 - Nov 1994

- IT advisor and technical assistant It was my first job in IT and my first chance to work in a field that I'm still passionate about today - IT advisor and technical assistant It was my first job in IT and my first chance to work in a field that I'm still passionate about today