Experience

After Hours Pediatrics Urgent Care

• United States
• Medical Practices
• 1 - 100 Employee

• Medical Assistant

  • Nov 2019 - Present

  • Escort patients to exam rooms, obtain medical history, measure vital signs, and document all information in EMR• Collect routine urine specimens and perform urinalysis• Perform rapid-testing for Pregnancy, Flu, RSV, Strep, and COVID-19 • Prepare lab specimens and complete lab requisitions • Set up and assist with procedures • Check in patients, verify insurance, and collect copayments



Physician Partners

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Health Coach (Care Coordinator)

  • Feb 2018 - May 2019

  • Assist with development of patient treatment plans for over 2,000 Medicare Advantage patients• Work as a team with patients and multiple physicians to identify all barriers or gaps in care, while finding solutions and/or resources for a drive towards better health• Provide disease process education to all patients with chronic conditions through telephonic outreach calls, while documenting outcomes in SBAR format• Utilize transition of care template to ensure all admitted patients are seen in a timely manner, in order to reduce the risk for hospital re-admissions, and unnecessary ER visits• Conduct weekly meetings with multiple physician offices to ensure offices are meeting goals for implementing best practices and delivering quality care• Assist with HEDIS and Quality Department Measures



Stages of Life Medical Institute

• Clinical Supervisor

  • Aug 2014 - Jan 2018

  • Escort patients to exam rooms, take medical history, measure vital signs and document all information in patient’s chart via EMR• Ensure all related reports, labs, and information is available in patient’s medical records prior to their appointment• Collect routine urine specimens and perform drug screening and urinalysis• Perform Venipuncture & prepare specimen for testing• Perform ABIs (Ankle- Brachial Index Exams) & EKGs• Assist patients with questions, concerns, scheduling or refill request via patient portal and/or telephone• Manage pharmacy inventory, ordering, pedigrees and re-bottling of bulk medications• Prepare all medical records and medical record invoices• QA all billing daily, to ensure all CPT codes are posted with appropriate ICD-10 codes • Manage inventory and ordering of clinical supplies



Sears

• United States
• Retail
• 700 & Above Employee

• One Call Resolution Agent

  • Apr 2012 - Jun 2014

  • Worked in a team environment with all departments to meet the customer’s needs• Assisted customers with scheduling, re-scheduling, and canceling of appointments• Maintained highest level of customer service, while being a trusted advisor



Sears

• United States
• Retail
• 700 & Above Employee

• Customer Service Rep II

  • Aug 2010 - Apr 2011

  • Provided excellent service to customers/providers by telephone or electronically• Exceeded all quotas and resolved all customer issues in a prompt fashion• Navigated more than 7 computer programs simultaneously• Worked with all internal departments communicating via phone or through email • Canceled Service Orders for Installation and/or made requests to re-create orders