Experience

Casting Mountain Solutions LLC

• United States
• Government Administration
• 1 - 100 Employee

• Founding Partner

  • Mar 2018 - Present



CoreLogic

• United States
• Information Services
• 700 & Above Employee

• Information Technology Delivery Manager

  • May 2021 - Oct 2022

  Accountable for the delivery of technology services and projects delivered by 3rd-party providers, particularly in a managed services capacity. Ensures good customer satisfaction is maintained. Manage the vendor operational performance and ensure the quality of 3rd party performance through governance, and SLA and KPI monitoring. Provide guidance, feedback and leadership to drive vendor(s) to achieve continuous improvement on all operational, quality and satisfaction metrics. Ensure plans are in place to improve performance and SLAs as needed. Primary liaison with architecture and strategy, business, audit and compliance, and other internal stakeholders, as well as related 3rd-party providers (e.g. Dell) Provides oversight and control over interactions with external entities (e.g., CoreLogic clients, external auditors) Establishes plans and sets priorities for services and technology. Monitors budgets and progress. Monitors risk and ensures risk mitigation strategies are in place. Handles escalations related to the services.



OpenText

• Canada
• Software Development
• 700 & Above Employee

• Senior Project Manager

  • Feb 2020 - Jul 2021

  Develop project initiation documents to detail the contract deliverables and timelines for the customer. Establish a project plan to manage the implementation of the Managed services including requirements gathering, mapping, design, trading partners connects, integration and support. Coordinate customer and OpenText resources to determine the scope of the B2B transactions to be implemented, communication method, and design. Coordinate the build of the customer profile, workspace, transaction with customer’s trading partners in OpenText production and preproduction environment. Manage and direct the efforts of the OpenText technical staff to ensure that the scope is implemented according to the contract, project risk are assessed and mitigation plans are developed and out of scope items are present as change request if needed. Manage the budgeted hours for OpenText resources on the project to maximize revenue to drive the revenue recognition. Create and implement billing triggers to ensure that the billing is submitted on a timely based and invoice acceptance by the customer. Program Manager for OpenText-Cargill (Ready-To-Implement) solution that fast tracks trading partners setups, map development, ERP migrations, and strategic short term projects for Cargill worldwide integration.



Aeroxchange

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Senior Project Manager - Solution Delivery

  • Mar 2017 - Feb 2020

  Manage projects related to the Aeroxchange suite of products and services; • Oversee all aspects of projects including but not limited to, setting deadlines, assigning responsibilities, completing tasks, and monitoring and summarizing progress; • Facilitate conference calls with stakeholders for the project kickoff and on-going status checkpoints to review requirements, milestones, action items, and role expectations; • Assess integration project requests to confirm customer technical requirements and readiness; • Oversee development and testing for integrations that utilize EDI data formats such as SPEC2000, EDI–ANSI x12, XML, OAG XML and cXML; • Communicate and manage expectations of implementation projects from all aspects (Customers, Delivery Teams and Executive Management)



Torchmark Corporation

• McKinney, TX

• Senior Project Manager

  • Apr 2015 - Jan 2017

  • Provide oversite, vendor and project management of the improvement of the Torchmark telecommunication and Call Center operation refresh project • Provide oversite, vendor and project management of the upgrade of Torchmark Exchange environment, domain consolidation, and workstation migration project • Perform risk assessment on the requirements of the project and facilitate risk management plan develop with project staff • Procure and gather resources for assigned projects and facilitate the development of the work breakdown structure • Develop and maintain project artifacts including charter, communication plan, project plan, register and budget • Plan and implement of recommended upgrades and new systems to meet IT infrastructure core goals • Prepare cost estimates of IT infrastructure resource for business cases and project budgets • Management of the capital and expense budgets and time tracking for all assigned IT infrastructure projects • Formulating procedures and policies for optimum utilization of IT infrastructure resources in the company • Meeting with managers of different departments and assessing IT infrastructure needs and capacity and demand of resources • Meeting with IT analysts and finalizing essential IT infrastructure review • Ensure infrastructure development projects are completed within the given time frame and budgets • Develop and provide project health status for infrastructure projects to executive and C-level staff within Torchmark Corp.



Nurtur Health, Inc.

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Business Analyst III

  • Jan 2015 - Apr 2015

  • Decompose business request into requirements for design and development for inbound and outbound data files. • Develop standard operating procedures for issue management and tracking using FogBugz. • Design modifications to the project management process to create greater visibility for IT management and business requesters. • Manage report and eligibility file requirements from business requests through the implementation phase. • Create requirements and manage process to propagate Centene health case management flag through the Nurtur system. • Construct requirements to restrict members of Centene health plans who in case management for load into Nurtur member management system.



Pointe Smart

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Project Manager

  • Mar 2014 - Dec 2014

  • Developed roles, definitions, standards and processes for the Pointe Smart Project Management Office and IT Governance. • Manage the design, development, testing and deployment of SharePoint Online credit and legal application to move from paper to electronic storage. • Developed and presented sales demos and proof of concepts for SharePoint Online project management portal. • Conducted interview and detailed requirement, user stories and recommendation for customer’s needs for an interactive client portal • Created the project plan and refine and manage the scope of SharePoint solution deployments. • Managed and controlled the scope, budget, resources, and quality of customer’s credit and applications management system. • Driving the requirement and development activities of internal SharePoint overhaul to align with Pointe Smart best practices in SharePoint deployment. • Manage the tasks, documentation, and communication for O365/Exchange Online Migration of customers POP3 and Exchange email locations. • Designed and administered web test for performance and throughput of customer’s Investor qualification and elections site.



Classical Conversations

• United States
• Education Administration Programs
• 700 & Above Employee

• IT Project Manager

  • Apr 2012 - Dec 2013

  Worked with customer support and accounting to document requirements, develop use cases, and engineer solution of the .Net projects. Serve as product and project manager of the custom built Point of Sales and warehouse management systems to drive enhancement and change requests. Manage merchant account transition within the eCommerce website and integrations with the POS system. Developed and implemented IT standards for testing and reporting. Initiated efforts for IT and business owners collaboration through project reporting and weekly product status meetings.



Powell

• United States
• Electrical Equipment Manufacturing
• 700 & Above Employee

• EDI Consultant (Contractor)

  • Dec 2011 - Apr 2012

  Reviewed the clients installation of Gentran:Server for Windows. Implemented process monitoring with Gentran system and clean with procedures. Modified mapping the existing 810 to 856 map resulting the complete billing of customers and reducing manual billing hours and errors. Documented the complete EDI environment. Offer recommendations for an initial EDI plan for the Oracle R12 upgrade project. Reviewed the clients installation of Gentran:Server for Windows. Implemented process monitoring with Gentran system and clean with procedures. Modified mapping the existing 810 to 856 map resulting the complete billing of customers and reducing manual billing hours and errors. Documented the complete EDI environment. Offer recommendations for an initial EDI plan for the Oracle R12 upgrade project.



Vizient, Inc

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Business Integration Manager

  • Sep 2010 - Nov 2011

  Consolidated Service Center - Mid-America Service Solutions Project• Work with stakeholders to develop all business process flows• Ensure applications are installed and configured to meet the business needs of all users• Lead efforts to integrate new customers into the CSC IT platform• Lead all implementation efforts of the CSC IT Distribution Management System• Lead all business process assessments at VHA member sites prior to integration• Heavily involved in the original strategy and design of the CSC IT platform• Assist with data management efforts• Assist senior management with budget and forecasting

• EDI Implementation Analyst

  • Feb 2008 - Nov 2010

  • Establish transaction formats and connectivity guidelines for the CSC program. This format will be shared with each individual hospital and suppliers as each EDI implementation occurs. • Consulting with all technical staffs in the hospitals and CSC suppliers to insure all connectivity of the network to the CSC is established. • Establish an implementation plan of each Health Care Organization that is included with in the CSC system. This plan will control the implementation priorities and processes for each connection and the documentation for the connection. • Complete all functions related to the implementation of each HCO and supplier connections with the proper documentation. Create custom data maps as needed in moving hospital or supplier data between each CSC application systems. • Train and support small suppliers on the CSC Web Form process. • Resolves errors and handles production problems day in and day out as the CSC sends/receives electronic transactions.



Primerica

• United States
• Financial Services
• 700 & Above Employee

• District Leader

  • Feb 2006 - Jun 2008



Favored Concepts Inc.

• Owner

  • Jan 2003 - Jun 2008

  Management of Subsidary Companies - Favored Internet - Web Site Development and promotions for small companies. Client include: www.afinerdetail.com, www.ttigproperties.com Favored Properties - Real Investment and Marketing. Assisting Families with distressed properties and financial situations Favored Investments - Intracompany investments advisor focused on derivatives and futures Favored International - Retail exports to the Caribbean Management of Subsidary Companies - Favored Internet - Web Site Development and promotions for small companies. Client include: www.afinerdetail.com, www.ttigproperties.com Favored Properties - Real Investment and Marketing. Assisting Families with distressed properties and financial situations Favored Investments - Intracompany investments advisor focused on derivatives and futures Favored International - Retail exports to the Caribbean



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Senior Engineer 2

  • Aug 2006 - Feb 2008

  Serve as technical Lead for new EDI implementation for FedEx Kinko’s. Support the daily operations and provide issue resolution of EDI ANSI X12 processes and environment. Document and provide training on the EDI procedures. Provide project management and oversight for technical integration of new maintenance vendor. Manage and develop VB and MS Access applications for Network group and Customer Service. Provide tier-2 technical support and project planning for the ImageX shutdown. Develop reporting and billing files via PL/SQL. Provide process improvement and operational support of financial and key operating statistic reports distribution to 2000+ centers, districts, regions and areas.



FedEx Office

• United States
• Printing Services
• 700 & Above Employee

• Programmer Analyst

  • Jul 2004 - Aug 2006

  Manage and prioritize contractor projects and software releases. Provide day-to-day maintenance, monitoring and support for all proprietary systems, third party, and desktop software and systems. Manage Apple Server and desktop environments. Ensuring order flow though the production and financial system for offsite plants. Maintain VERTEX taxing software. Support Oracle Financials 11.0.3 OE, AP, AR, GL, and FND Modules. Administer VPN software and security for remote users and vendors. Serve as Subject Matter Expert for sales support and RFP. Provide network administration between Dallas office and Seattle servers. Develop and administer training for new hires and contractors. * Reduce Outstanding Receivable by $1M through the design, development and implementation of EDI X12 and electronic billing via PL/SQL, .NET and VBA.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Manager of Systems and Database

  • Jun 2003 - May 2004

  * Provide requirements for the billing issues management application.* Develop access database to provide supplemental credit to master-billing engine for customers on the WiFi Freedom Link promotion.* Develop Stored Procedure and DTS package for importing general line item entries and process credits for the WiFi Freedom Link promotion.* Develop deployment procedures and worksheet for deployment of .NET applications.* Develop data file for upload into EDW/Business Objects for new VoIP product.* Develop the process flow of data from a 3rd party vender into QuickBooks invoices for VoIP product.* Develop an MS Access Application to create, process, track and invoice credit for the Federal Universal Service Fund.* Develop Business Objects/Web Intelligence reports to analysis FUSF customers and their utilization of their funding cap.* Develop of an MS Access Application to provide prorated adjustment to customers DSL bills in collaboration with Special Billing team.

• Facility Analysis Plan Engineer

  • Jan 2000 - Jun 2003

  Webmaster for Dallas/Fort Worth Outside Plant Engineer Intranet site. Manage 4 person staff in maintenance of trouble history database. Administer DELL PowerEdge Server, SQL Server 7 and ColdFusion 5.0 Server. Provide maintenance analysis for Public Utility Commission jeopardy wire center list. Provide training and Subject Matter Expert to support 200+ engineers in the field. Serve as Associate Chairperson of the Customer Report Improvement Committee. Serve as regional coordinator of Project Pronto T1 Initiative to ensure multi-plexer placement.* Develop JavaScript modules, web-enabled and Unix K-shell applications for regional initiatives.* Identify, analyze, prioritize, and recommend solutions to reduce cost in the Outside Plant Network.* Develop a standard report for Business Objects trouble history reporting for the Southwest Region.* Maintain and track $6 million capital budget for customer report improvement.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Solution Delivery Analyst

  • Jan 1998 - Jan 2000

  Gathered security requirements and AC best practice security solutions for implementation. Developed SAP, UNIX, and Oracle security procedures to ensure system integrity. Developed custom monitors for the operation architecture support tools. Built a system-monitoring solution using HP Open View IT/O for the SAP environment. Prepared and executed a transition plan for monitoring to the HP run organization. Document the High Availability configuration, procedures and work plans to support the implementation of high availability. Assist in the development of test plans of the fail-over process. Develop operational procedures in the area of SAP, Oracle, System Monitoring, Backup, Restore, and Archive for the client’s SAP Basis team. Benchmark and stress test Sun A5000 arrays. Perform database administration using SAPDBA. Serve as an administrator of Solaris UNIX server. Develop a web site for publishing of team deliverables.