Experience

MidSouth Bank

• United States
• Banking
• 100 - 200 Employee

• Customer Care Training Specialist

  • Mar 2014 - Present



Sabine State Bank

• Vault Teller

  • Jul 2010 - Aug 2012



Northwestern State University

• United States
• Higher Education
• 700 & Above Employee

• Student Worker

  • Jan 2010 - May 2010

  Assisting professor with research project. Performing research online to collect data and organizing information accordingly. Assisting professor with research project. Performing research online to collect data and organizing information accordingly.



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Cashier

  • Aug 2007 - Jan 2010

  Handled all checkout transactions and kept eating area tables clean. Took customer meal orders and delivered when ready. Kept surrounding stock items filled to better service customers. Handled all checkout transactions and kept eating area tables clean. Took customer meal orders and delivered when ready. Kept surrounding stock items filled to better service customers.



C&H Sales and Rentals

• Account Manager

  • Jan 2007 - Jun 2007

  Answered multiple phone lines, contacting delinquent accounts by phone or mail. Prepared new agreements and customer files. Answered multiple phone lines, contacting delinquent accounts by phone or mail. Prepared new agreements and customer files.



Sitel Corporation

• Customer Service Representative

  • Jun 2005 - Dec 2005

  Answered inbound calls for Verizon Wireless customer care department. Assisting customers with service activation, billing questions, balance inquiries, and making payments as well as following up on future customer request. Answered inbound calls for Verizon Wireless customer care department. Assisting customers with service activation, billing questions, balance inquiries, and making payments as well as following up on future customer request.



Capacity Co

• Customer Service Representative

  • Feb 2005 - May 2005

  filing, typing, ordering requested driving history reports, operated switchboard when needed by answering calls and routing to appropriate extensions. filing, typing, ordering requested driving history reports, operated switchboard when needed by answering calls and routing to appropriate extensions.



Check Into Cash

• United States
• Financial Services
• 700 & Above Employee

• Store Manager

  • Sep 2001 - Sep 2004

  Performing all daily security checks. Conducting all actions required in opening and closing the store. Applying daily banking procedures and conducting courtesy calls to customers. Following collection procedures (in/out field), preparing employee work schedules, marketing and coordinated staff meetings. Performing all daily security checks. Conducting all actions required in opening and closing the store. Applying daily banking procedures and conducting courtesy calls to customers. Following collection procedures (in/out field), preparing employee work schedules, marketing and coordinated staff meetings.



Hudson United Bank

• Banking
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2000 - May 2001

  Initial Point of Customer Contact-Screening and routing calls correctly. Assisted customer with balance inquires, transferring funds, stop payments, and customer security updates. Performed ATM/Debit Card Analyst, Research Fulfillment Assistance, Internet Banking inquiries, ATM/Debit Card cancellations and customer contact information revisions. Provided customer service-addressing issues requested by customer such as, ordering checks/copies of checks, and monthly statements, and preparing referral for new loan accounts. Show less